The room was subpar, and Ctrip helped coordinate a refund. It's not worth it for Chinese tourists. This is the worst hotel I've ever stayed in; I can't believe it's a so-called "four-star" hotel. Its service and facilities are even worse than a budget hostel, extremely inhumane, and have serious integrity issues:
• Extremely irresponsible cleaning service and shirking responsibility:
This is the most infuriating point. We specifically hung up the "I'm out" sign when we left at 10 am, but when we returned, we found that the staff had secretly flipped it to "I'm in," and the room hadn't been cleaned at all. The hotel not only refused to admit their negligence but also blamed it on the guests, claiming we hadn't hung the sign correctly. From 10 am to 3 pm before the peak check-in time, there was ample time for cleaning, but they chose to ignore it and lie.
• Serious safety hazards:
The most outrageous thing is that the room door couldn't be locked! As a four-star hotel, it fails to guarantee even the most basic guest safety, making it impossible to sleep peacefully in the room. The hotel's disregard for safety is bordering on criminal.
• Extremely poor living conditions: The room not only lacks windows, but the air conditioning is also broken, resulting in extremely stuffy and polluted indoor air. The soundproofing is abysmal; any noise in the corridor is deafening, making it impossible to rest.
• Summary: Three-star level, like in a county town.
Original TextTranslation provided by Google
