Guest User
December 18, 2023
This was a tough one to review because it was a horrible start to what should be a magical experience for the kids but Santa and the Elf at the grotto were fantastic along with the effort from all those who put the displays together. On arrival (30 mins early as requested online) we were told by a rude lady at the café to come back in 20 mins because 'other people arrived VERY late this morning so everything is running late' Why would you say that? I would have been more accepting if Santa was running late but you telling me that you have allowed people who are VERY late to participate as normal and cause disruption to everyone else is not fair. The late people should have been taken straight to Santa initially to avoid delay and then told they could do the 12 doors at their own pace after if they cannot manage decent timekeeping! Lots of other people in the same situation as us, soft play was rammed with families delayed and waiting. After 20 mins we went back to the café be told 'come back in another 20 mins'! Not wanting to spend all day waiting I asked if we could make a start and she finally agreed. That is where the disappointment ended for us because the 12 doors experience was really good, kids loved finding the doors and it created a nice opportunity for learning numbers/letters along the way. On arrival at the Grotto (only one other family in there waiting, so not sure why they were holding so many people back at the café!) A lovely Elf greeted us and told us to look around, all the rooms had photo opportunities, interactive things, videos and chalk walls. the Elf scanner was good fun and before we knew it we were next to see Santa. Santa was Amazing, we didn't feel rushed and he was happy for us to take photos, He spent lots of time talking to us and he explained about decorating one of the gifts and putting it out Christmas Eve so he could find the house. lots of other fun things in the gift box and after finding all 12 doors kids get a free hot chocolate. it's small (Espresso size) but enough for small children. Overall it was more good than bad and would consider it again next year but needs better management to avoid unnecessary delays.