To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.1
Cleanliness4.5
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All reviews(70)
Positive reviews(51)
Negative reviews(2)
Mohamed
Deluxe Two-Bedroom Suite
Stayed in Jan 2024
Family
4 review
4.2/5
Very Good
Posted on Feb 17, 2024
Everything was going well until the rest of my family arrived late on the 16th, around 11:45 pm.
The receptionist treated them very rudely and ignored their request to take their belongings to the room. He even made fun of them. I was not aware of this until the following day when my family told me about it. I immediately raised a complaint against the receptionist.
I don't wish to stay in a hotel where guests are not treated kindly.
Guest User
Deluxe One-Bedroom King Suite
Stayed in Nov 2023
Couples
3 review
4.7/5
Amazing
Posted on Dec 13, 2023
very good service overall, lovely staff, just trees been cut outside which were rather noisy
Guest User
One-Bedroom Twin Suite
Stayed in Jan 2024
Business travellers
124 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Standart hotel with satisfying amenities…happy to stay
Bu Sayed Kamal
Two-Bedroom Suite
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
New Experience
Guest User
One-Bedroom King Suite
Stayed in Nov 2023
Solo travellers
24 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Was nice.
SAEED ALMANSOORI
Two-Bedroom Suite
Stayed in Jan 2023
Family
9 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Bad is not comfortable
Ehab
Premium Two Bedroom Suite with City View
Stayed in Jan 2024
Family
2 review
4.2/5
Very Good
Posted on Feb 11, 2024
I would like to thank the employee Qamar for her good reception
Really made the stay comfortable
One of the finest employees
Original TextTranslated by Google
Guest User
One-Bedroom Twin Suite
Stayed in Oct 2023
Family
12 review
4.2/5
Very Good
Posted on Feb 16, 2024
The room has a kitchen and living room, suitable for family travel. There are few supermarkets and restaurants around
Original TextTranslated by Google
Guest User
One-Bedroom King Suite
Stayed in Nov 2023
Business travellers
9 review
3.2/5
Posted on Dec 10, 2023
Bad service! ! ! Especially the front desk service, bad, bad, bad
Original TextTranslated by Google
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 18, 2025
Our third stay at this beautiful property, what i love about it is the atmosphere and staff very accommodating and kind, housekeeping guys are really great service very fast cleaning super fast and efficient. The suits are very spacious and great for family. Big or small locations are great. Lots of malls and shops are around 8 minutes drivefrom souq waqif as well Two lovely ladies at reception who took care of us throughout Stay they are warm and welcoming Rhia and Kwatar At the poolside, Dominic and Madina We had very delicious breakfast every day at the LaCasa restaurant everything very fresh from fruits and eggs we had eggs benedict and very hot spicy omelette, two gentleman there who are just the absolute best Taha is just wonderful with every guest there even though mostly in the bar but checks on everyone make sure they are okay. Trabelsi is one of the best checks always on guest satisfaction. Make sure orders arrive him and Taha just the best, in addition their team Talal super sweet, Din who take care of us every morning shes one of the best staff there love her, Raisa with her beautiful smile
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 15, 2025
We stayed at this beautiful property for staycation, each day we went to LaCasa for breakfast they have some really great options the Chef that brings cut fruit is always so friendly. One of the most amazing person you will meet there is Raisa she so kind, warm and welcoming with a gorgeous smile, Mark as well at the bar makes good coffee. Also Mr. Trabelsi is really terrific and take care of all the guest and makes sure they all have been treated nice and checks all tables to assist the guest with they're needs wow yes indeed he's a manager. No one is as fantastic as Taha has a super unique gift of making people happy his all in one package that every outlet needs he always goes above and beyond to ensure everything is on point can't wait to see him at a managerial position soon.
Guest User
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 14, 2025
Was an amazing experience, from excellent service at check in , to big clean rooms with all amenities, and highlight was breakfast. A big thank you to Kaotar , Yousef and Qamar for making our stay so memorable and enjoyable 😉 The kids play area was so pleasant for my family.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 14, 2024
Relax and amazing stay perfect for long stay and family vacation. Private dining team is great, breakfast team is great and housekeeping guy name Abishak very nice and attentive. Really nice short stay we had. It's close to shops mall and cafes to go get a cup of coffee and relax
Guest User
Stayed in Oct 2024
Couples
1.0/5
Posted on Nov 23, 2024
Very bad service no one anwering the call I tried so many time to call but no one answered I ask for coffee and sugar sachet I didn't get it for 2 hours and I ask for to wine glass I didn't get it then I call again in room dining no answers then next day I call again then I get 2 wine glass it's took 1 night to get 2 wine glass same with the reception no one answered the call. The hotel is very good for the vacation with your family and loved once . But the service is very bad and also
Guest User
Stayed in Oct 2024
Family
4.0/5
Very Good
Posted on Nov 13, 2024
We stayed here as 2 adults and 2 kids in a premium 2 bedroom suite for 5 nights. A few pros and cons. Pros: • Location was decent. It's not far from a lot of the main attractions. The furthest place we visited was Lusail which is about 20 minutes. • The pool was nice and spacious. It wasn't too crowded. The temperature was perfect especially for kids. • WiFi super fast and works everywhere in the hotel. • Kids Club was beautifully decorated. It was so peaceful and clean. The kids loved it and the staff were lovely. Cons: • It's difficult to get a taxi. Maybe this is the norm in Qatar but we had to ask the concierge to call a taxi and sometimes we would have to wait 20 minutes. Download Uber/TaxiF as it's faster. • Breakfast was a disappointment. There is little variety and the food was always cold. They served sausages and turkey rashers but no beans or mushrooms. The fruit was always finished and there was never any hot milk in the dispenser. • The room was fairly clean but we found hairs in random places like inside the tissue box and in the bathroom. There was also dust on the floor. I wish they were more thorough with cleaning the room. Overall this was a nice hotel and we would recommend it especially if you have small kids. It wasn't the best hotel we've ever stayed at and it is a little pricey for what it is but the apartment was spacious and the location is good if you're a tourist and want to explore the usual tourist spots.