I booked for two nights. The room was beautiful, the atmosphere was nice, quiet and peaceful, perfect for relaxation. However, we went during a long weekend, so other guests were families with children, making a bit of noise, which wasn't a problem. But after one night, after having breakfast and returning to my room, while I was in the bathroom, the front door was being pulled open violently, causing the key to fall. I rushed out of the bathroom and opened the door to find a housekeeper standing a distance away. I asked her if she didn't know there was a guest staying and that they hadn't checked out yet, and why she had opened the room. Luckily, I had locked it. Being alone made me very scared. There was no security policy at all. The housekeeper apologized and walked away. A short while later, I contacted the admin via inbox about the problem. The owner quickly apologized and explained that it was a new employee. I told them that wasn't an excuse; the resort needs to have coordination within the team. This kind of incident makes guests feel insecure about the service. Everything else about the service was good.
Original TextTranslation provided by Google
