Hyatt Regency Dongguan

This Hyatt hotel comes highly recommended, especially considering it's a long-standing five-star establishment in Songshan Lake. Built right by the lake, it boasts stunning lake views and lush greenery, offering a serene and spacious environment. Opening your window reveals picturesque lake and mountain scenery, instantly giving you that relaxed vacation vibe. The rooms are generously sized and well-maintained. The hotel also features a comprehensive range of amenities, including a pool, restaurants, and family-friendly facilities, making it suitable for both business meetings and leisure trips. Despite being open for many years, the service remains professional and attentive. Compared to other five-star lake-view hotels in the same area, its pricing is more approachable, and it offers a variety of packages, making it excellent value for money. Whether you're looking for a short getaway, a family vacation, or a business stopover, this hotel is a solid and reliable choice.

The Grand Hyatt is our go-to spot for family vacations. The buffet and general hotel environment always meet our expectations. However, some of the facilities are starting to show their age and could use an upgrade.

The balcony opening up to a lot of greenery was nice! However, the soundproofing in the room was terrible; I couldn't sleep at all because of the noise late at night, and the staff didn't handle it proactively! I definitely won't be staying here a second time. Hyatt has been receiving complaints from various guests, and I won't be booking with them again!

The Songshan Lake Hotel in Dongguan has an amazing location! The hotel is surrounded by Songshan Lake, and as soon as you open the window, there's a balcony where you can sit and enjoy the sunrise and sunset, the pavilions and towers in the distance, and the beautiful lake scenery. The hotel's interior decoration is still relatively new, and the overall architecture has a traditional style. It's truly massive; it takes several minutes to walk from the front desk to the room. A big thank you to Herbert, who helped us with check-in! Norton from the breakfast department was also very enthusiastic in explaining the breakfast options. The hotel itself is excellent, my only minor quibble is that the front desk area feels a bit too small. For such a large five-star hotel, the entire front desk workspace seems a bit cramped and lacking in grandeur. If there are future renovation plans, I highly recommend making the front desk much more spacious and impressive. Thank you for taking care of me and my Indian colleague during our stay. THANKS, Linna

The hotel's location is super convenient, just a few minutes' walk to Songshan Lake Scenic Area, where you can find everything for dining, entertainment, and shopping. The Litchi Forest parking lot has plenty of spaces. Kaka, the duty manager who checked me in, was excellent – very responsive and efficient. The air at the hotel in the morning is refreshing, and I saw a mini-train available. It’s clear from these details, like not needing to ask for a power card upon check-in, that the hotel provides meticulous and thoughtful service. Breakfast was decent with a good variety of choices. It's also a great option to go for a run in Songshan Lake Scenic Area. Following Kaka's recommendation, I checked out a popular roasted goose restaurant, and it was quite good. See you next time!

For my birthday this year, I planned a getaway to Songshan Lake. After browsing through Ctrip, I found that only the Hyatt was lakeside, so I chose it. When I went to the front desk to check in with my ID, the lovely attendant, Lucky, noticed it was my birthday and enthusiastically wished me well, even upgrading my room! I was truly touched. The hotel is located right on Songshan Lake, and its gardens connect directly to the lake. The lake-view rooms offer a beautiful panoramic view of the lake. The room itself was clean and tidy. The staff were all incredibly responsive and welcoming. It was truly a fantastic trip!

The room itself was great, very spacious, and the front desk upgraded us to a lake view room. It had a balcony overlooking the lake, and the bathroom had two sinks, which was very convenient. A free crib was provided for our child. However, the dinner buffet service was, in my opinion, the absolute worst. It was a complete mess, very poorly organized, and significantly detracted from our overall stay. First, when we entered, the two customer service staff members assigning tables were completely disorganized. The restaurant tables weren't pre-assigned; they were making seat allocations on the fly. Before letting us in, the two staff members had to confirm with each other that our table wasn't reserved. After sitting for about 15 minutes, I stepped out to get something. When my family returned to our table, they were asked to move by a staff member who appeared to be a male manager (he wasn't wearing a suit, just a long-sleeved shirt). When I got back to the table, I heard this male staff member telling the front desk staff that a customer was scolding him. Little did I know, he was talking about our table. My family was very confused when I returned, as they were suddenly told to move, and those other guests were standing right by our table, watching us being forced out. Firstly, this felt incredibly bad. If the restaurant is seating guests, shouldn't they first check if someone is already sitting at that table? We had been at that table for over 15 minutes, and my family had already started eating. What does it mean for staff to bring guests and have them stand by our table? It made us feel as if we had taken their spot without permission, as if it was our fault. This experience was terrible. I never expected this kind of treatment at a five-star hotel. I thought I was in a 'cha chaan teng' (a Hong Kong-style diner) or McDonald's, with people waiting for tables. Secondly, this was a mistake by the management team, so why should we bear the consequences? I asked the male staff member why we had to move, and he said it was the front desk staff's fault and that he had already reprimanded them. I said the arrangement was terrible, and he mentioned that the other customers had booked previously. Well, we also booked our room and dinner package! If it was a team error, they should have handled it themselves and arranged for the other customers' reservation. Why were we forced to accommodate? Why couldn't they just seat the unseated customers at another table? There were five of us, including a one-year-old baby and seniors. Didn't they consider the inconvenience moving tables would cause us? I felt a significant double standard here. Thirdly, when we moved tables, only that manager-like male staff member helped us. Not a single other staff member came to assist. My mom was holding the baby and still had to carry her own bag to the new table. Only one staff member helped carry two plates. My sister had to carry her own plates with both hands. Since there were many dishes on the table, we had to move them ourselves. Midway, a male staff member in a short-sleeved shirt walked towards our table. I thought he was coming to help us move, but to my surprise, he was actually there to clean the table. Seeing that we hadn't finished moving, he turned and walked away. After a while, the original male staff member who asked us to move saw that we hadn't finished and finally came to help us move the remaining dishes. Honestly, the team cooperation in this restaurant felt very poor. I have never seen such terrible service in a five-star hotel. Finally, I want to point out that from the moment we were asked to move until we finished moving, no one came to apologize to us. The blame was on the incorrect table assignment. To be honest, we paid to go on vacation, booked a hotel room, breakfast, and dinner, and our family wanted to relax and enjoy ourselves. Little did we know, this one dinner ruined the entire stay. It was my first time being forced to move from a table at a five-star hotel with other guests standing around, and it was truly an unforgettable experience.🤣 Absolutely a bad review. Even days after checking out, I still can't forget this terrible experience, so I had to write a review!

A special shout-out to Tracy, the Guest Relations Specialist! She called us a day in advance, and on my birthday, she surprised me with a cake. She was also incredibly thorough and helpful in answering all our questions about the hotel. Even after we checked out, she made sure to follow up about any forgotten items. I'd definitely come back if I get the chance!

A very beautiful place, and the breakfast was good too. The manager, Tracy, was very nice and courteous. I'll definitely come again next time.