Sheraton Hotel Dongguan

Sheraton Hotel Dongguan Reviews

Sheraton Hotel Dongguan

No 281 Houjie Section, Guantai Road, Houjie Town, Dongguan, Guangdong, China, Houjie Town, Dongguan, Guangdong, 523962, ChinaView Hotel Details
Sheraton Hotel Dongguan
Sheraton Hotel DongguanSheraton Hotel DongguanSheraton Hotel Dongguan
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Sheraton Hotel Dongguan Guest Reviews

4.6/5
Very Good
433 review
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(433)
Positive reviews(416)
Reviews with photos/video(68)
Friendly front desk staff(53)
Delicious breakfast(37)
Large rooms(21)
Perfect for business trips(14)
Would stay again(12)
Delicious buffet(10)
Strange smell in room(9)
Comfortable bed(8)
Negative reviews(17)
DAJF
Executive Double Room
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Great gym, sauna, pool and showers. Fantastic Chinese and western breakfast, helpful check-in staff (above and beyond), room was great, business centre was useful and well-equipped. Location handy for both metro and business I needed to complete. Overall, very impressive and I couldn't find anything to fault.
Response from Property: Dear valued guest, thank you for your comments. We are delighted to hear you are satisfied with our service and facilities. As always, we stay committed to our principle of exceeding guests' expectation. We are looking forward to you coming again to Sheraton Dongguan. We wish you a pleasant journey.
Mark Anthony
Superior Double Room
Stayed in Jul 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Great Service thank you Bonnie and Crystal
Response from Property: Dear valued guest, thank you for staying at Sheraton Dongguan. We are happy to serve you and looking forward to seeing you here again soon. On behalf of our team, I would like to thank you for your support and recognition. It is our honor that you chose to stay at our property.
Guest User
Superior Double Room
Stayed in Sep 2024
Other
2 review
5.0/5
Outstanding
Posted on Oct 9, 2024
This is my first time to stay, very good hotel, very good service, if there is a better price for students will be more perfect. Special thanks to Cindy's help
Response from Property: Dear valued guest, thank you for your positive comments. We will keep up with our service standards and continue to provide quality service for our customers. We are looking forward to seeing you next time.
Edku
Superior Double Room
Stayed in Nov 2024
Business travellers
40 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Overall, very good room and breakfast. Transportation is also very convenience.
Response from Property: Dear guest, thank you for your comments. We are greatly encouraged by your recognition. We will keep up with our brand standards to provide quality service for our guests. See you next time at Sheraton Dongguan.
SophiaYing
Superior Double Room
Stayed in May 2024
Business travellers
4 review
3.7/5
Posted on Jun 20, 2024
Location is good. Front desk peoples were nice and helpful. But the facilities a bit old need to renew it.
Response from Property: Dear valued guest, thank you for your feedbacks. First off, we apprciate your recognition of our front desk service. In regards to the facilities issue, we are implementing a regular maintenance plan for our facilities to keep them in a good state. Meanwhile, we will strive towards the goal of a revamp. Please trust we value your comments and we are looking forward to seeing you next time at Sheraton Dongguan Hotel.
Darkforth
Superior Double Room
Stayed in Jul 2024
Business travellers
24 review
4.5/5
Great
Posted on Aug 22, 2024
A bit outdated hotel. Friendly staffs though.
Response from Property: Dear valued guest, thank you for your comments. We will strengthen property maintenance and upkeep in a consistent manner. We are pleased to know you are happy with our friendly staffs. We are looking forward to seeing you again soon. Bon voyage!
Daniel
Superior Double Room
Stayed in Apr 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Another great stay, always feels like home staying here.
Response from Property: Dear valued guest, thank you for your positive comments. We will continue to keep up our service standards. Making a pleasant stay for each and every guest is our ultimate goal. We are glad to hear you enjoyed your stay here. Hope to see you next time at Sheraton Dongguan Hotel.
Anonymous User
Deluxe Double Room
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Lily & Cindy provide me great service!
Response from Property: Dear valued guest, please accept the most sincere greetings from Sheraton Dongguan Hotel! Thank you very much for staying at Sheraton Dongguan Hotel and sharing your experience with us. We are glad that you have a satisfying and enjoyable trip in our hotel. Your recognition of our service encourages us to maintain warm and attentive service and to make every guest enjoy their stay here. Looking forward to you staying at our property again! Have a great day!
Adrien
Superior Double Room
Stayed in Feb 2023
Business travellers
13 review
4.2/5
Very Good
Posted on Mar 11, 2023
Very good breakfast, clean, friendly staff. Big rooms, would still need a little bit of renovation
Response from Property: Dear guests, thank you for choosing to stay at Sheraton Dongguan Hotel. Thank you for your recognition and comments on the hotel service. Your recognition is the biggest inspiration for the hotel. We will wholeheartedly put every service detail in place, for you and other guests to continue to create a wonderful accommodation experience. We sincerely look forward to your next stay, sincerely wish you a happy life.
Anonymous User
Superior Double Room
Stayed in Apr 2024
Business travellers
13 review
4.0/5
Very Good
Posted on May 9, 2024
Old but cheap
Response from Property: Dear valued customer, thank you for your comments. We are working towards the goal of a revamp. Meanwhile, we will keep up with our service standards. While hardware change will take some time, we will do everything we can to ensure our services are on brand. Have a nice journey! See you next time.
Guest User
Superior Double Room
Stayed in Mar 2024
Business travellers
31 review
4.7/5
Amazing
Posted on Apr 15, 2024
Excellent
Response from Property: Thank you for your comments. We will be committed to upholding our service standards and provide excellent service for every guest. We wish you a pleasant journey.
Katsana
Deluxe Room (2 beds)
Stayed in Jun 2024
Business travellers
23 review
3.7/5
Posted on Jul 18, 2024
So old
Response from Property: Dear valued guest, we apologize for the unpleasant experience you had at our property. We will strengthen our efforts in property maintenance to keep our facilities in a good state. We will uphold the brand service standards to ensure a pleasant stay for our guests. We wish to see you next time. Have a wonderful day!
Sinha
Superior Double Room
Stayed in Sep 2022
Business travellers
81 review
4.0/5
Very Good
Posted on Dec 18, 2022
It’s still good and clean hotel in this Pandemic time.
Response from Property: Dear Guest, thank you very much for taking the time to share your experience with us. Sheraton Dongguan Hotel is located in the center area of Houjie Town, close to the commercial pedestrian street, Wanda Plaza, subway and high-speed rail station. It is the first choice for business and tourism. Looking forward to your next stay!
Guest User
Superior Double Room
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The front desk clerk was polite and well-organized. He helped upgrade several services. The hotel breakfast was especially good. I chose Sheraton for several business trips.
Original TextTranslated by Google
Response from Property: Dear guests, please accept the most sincere greetings from Sheraton Dongguan Hotel! Thank you very much for staying at Sheraton Dongguan Hotel and sharing your stay experience with us sincerely. We are glad that you have a satisfactory and pleasant journey in the hotel. Your affirmation of our service is the driving force for us to keep moving forward. We will continue to maintain warm and thoughtful service and strive to make every guest enjoy the guest-first and home-like stay experience. Looking forward to your stay again! I wish you a happy life!
Guest User
Superior Double Room
Stayed in Dec 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Lily, the duty manager, provided excellent service. I would especially like to commend Mark who checked me in and Jerry who checked me out. They were very efficient. It's a great hotel. I will stay here again.
Original TextTranslated by Google
Response from Property: Dear guests, please accept the most sincere greetings from Sheraton Dongguan Hotel! Thank you very much for staying at Sheraton Dongguan Hotel and sharing your stay experience with us sincerely. We are glad that you have a satisfactory and pleasant journey in the hotel. Your affirmation of our service is the driving force for us to keep moving forward. We will continue to maintain warm and thoughtful service and strive to make every guest enjoy the guest-first and home-like stay experience. Looking forward to your stay again! I wish you a happy life!