Vienna Hotel (Chashan High-speed Railway Station)

Vienna Hotel (Chashan High-speed Railway Station) Reviews

Vienna Hotel (Chashan High-speed Railway Station)

No. 70 Zhanqian Road, Chashan Town, Dongguan, Guangdong, ChinaView hotel details
Vienna Hotel (Chashan High-speed Railway Station)
Vienna Hotel (Chashan High-speed Railway Station)Vienna Hotel (Chashan High-speed Railway Station)Vienna Hotel (Chashan High-speed Railway Station)
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Guest Reviews of Vienna Hotel (Chashan High-speed Railway Station)

9.4/10
Outstanding
883 review
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(883)
Positive reviews(867)
Reviews with photos/video(125)
Friendly front desk staff(74)
Quiet & comfortable(45)
Easy to get around(45)
Perfect for business trips(31)
Delicious breakfast(21)
Close to train station(18)
Good sound insulation(16)
Nice shower(10)
Negative reviews(16)
Anonymous User
Deluxe Double Room
Stayed in Nov 2025
Solo traveller
42 review
2.7/10
Posted on Dec 17, 2025
This was truly awful. The carpet smelled, and the bedding in the room was dirty with some yellow stains – I don't even know what it was. I booked this hotel thinking it would be better since it opened in 2021, compared to other places from 2018, but it was just terrible. I booked it for my family, and I feel like their stay was genuinely bad. I'm speechless. Next time I book a hotel, I'm definitely not choosing Vienna anymore. Ugh.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!我們對您此次入住體驗不佳深感抱歉,感謝您抽出寶貴的時間向我們反饋問題,您的意見對我們至關重要。關於您提到的地毯有味道的問題,這可能是由於部分區域通風不夠理想,導致地毯出現了一些異味。我們已經立即安排工作人員對酒店內的地毯進行全面清潔和除味處理,確保每一寸地毯都乾淨、清新。對於床上用品不乾淨的情況,我們深感愧疚,已經對相關工作人員進行了嚴肅的批評教育,並加強了對客房清潔流程的監督和檢查。在今後的工作中,我們會更加註重細節,加強對客房清潔質量的把控,確保每一位客人都能享受到舒適、衞生的睡眠環境。請您相信,我們一定會積極改進,不斷提升我們的服務質量。
Guest User
Featured Room (2 Beds)
Stayed in Nov 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Dec 7, 2025
Convenience location
Response from Property: 尊敬的賓客:看到您對小維的認可、激動之情已溢於言表,高山流水、知音難覓!我們把最好最實在的東西用在您的使用感受上,温馨而無壓,實在卻不浮華,您的感受就是對我們的肯定!我們會繼續努力!
MLSu
Superior Queen Room
Stayed in Aug 2024
Solo traveller
16 review
8.0/10
Very good
Posted on Oct 2, 2024
The hotel is 15 minutes walk away from Dongguan Railway station, if coming out from exit C. Once at the entrance of the lobby, you will be greeted with a grand European look. The room is spacious with comfortable bed, 2 comfortable chairs and great shower with the water pressure that I like. Air conditioner was good especially it is still hot in Dongguan at 30 cels! It also allow pets to visit, which is great, as long one take care of it's hygiene. 😊
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! Your encouragement is our driving force forward, and the hotel will carry out a series of experience optimizations. We look forward to your visit again!
Anonymous User
Superior 2-bed Room
Stayed in Sep 2024
Business traveller
44 review
9.0/10
Great
Posted on Oct 27, 2024
Quite close to the station but away from food joints. Clean rooms
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!酒店內提供自助洗衣,茶飲等設施/服務,盡情享受歡樂假期,獲取更多資訊,請關注維也納公眾號。非常感謝您對我們的認可及支持,您的鼓勵就是我們前進的動力,酒店將推出更多優惠活動,期待您的再次光臨!
Vincent Sunboy
Superior Queen Room
Stayed in Jun 2023
Solo traveller
4 review
10/10
Outstanding
Posted on Aug 20, 2023
Vienna hotel is amazing. You only need to bring your shirt and pants here. Everything is prepared for you! From the photos, you can see that this hotel provide everything that you needed.
6/7
Response from Property: Thank you for taking the time to give sincere feedback on the Vienna Hotel. Thank you for your trust and recognition of our brand. Your satisfaction is the only criterion for testing our service level. We look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Nov 2023
Business traveller
6 review
10/10
Outstanding
Posted on Dec 19, 2023
I always choose this hotel when I come to Dongguan for work. It's convenient, very clean, very good rooms. This is my third time, and I will keep coming back.
Response from Property: Dear, thank you for your detailed evaluation! Meeting Xiaowei is fate, and Xiaowei believes that every encounter in life is arranged by heaven. I am glad that after a brief encounter, it can still bring you beautiful memories. The most sincere blessing style blows to your side, sincere greetings turn into rain, and it floats in front of your window, turning the gratitude of the little masters into thousands of words, praying for eternal happiness for you!
GBE
Superior Queen Room
Stayed in Jun 2023
Business traveller
60 review
3.5/10
Posted on Jul 5, 2023
The waiters at the restaurant are like ********. Very rude. Saw a small cockroach during breakfast buffet
Response from Property: Dear guests, hello, I'm very sorry to bring you bad check-in experience, you reflect the restaurant health and service problems we attach great importance to, has the first notify the relevant department for rectification, thank you for your feedback, apologize to you again, I hope you can give us a chance to correct, the hotel staff is looking forward to your next visit
I.W.
Featured Room (Double Bed)
Stayed in Feb 2025
Business traveller
58 review
8.0/10
Very good
Posted on Mar 20, 2025
It’s good
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!酒店內提供自助洗衣,茶飲等設施/服務,盡情享受歡樂假期,獲取更多資訊,請關注錦江薈公眾號。非常感謝您對我們的認可及支持,您的鼓勵就是我們前進的動力,酒店將推出更多優惠活動,期待您的再次光臨!
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Business traveller
3 review
8.5/10
Very good
Posted on Mar 14, 2025
It was comfortable and easy to stay for one night during a business trip. There is a subway and train station within a 10-minute walk. It was nice that the check-out time was 2 p.m.
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for your support of Chashan High-speed Railway Station Store! Each of your smiles is frozen in the look back at our meeting. If meeting is a kind of fate, then friendship is truly eternal. When you feel satisfied with your stay, we are also sincerely happy. Your praise and your good comments make us deeply moved! I sincerely wish you a happy day!
M345858****
Superior Queen Room
Stayed in Dec 2024
Business traveller
1 review
10/10
Outstanding
Posted on Feb 1, 2025
This stay was great! The front desk staff was enthusiastic and professional, check-in was quick and smooth, and they also recommended nearby food. The room was clean and tidy, with complete facilities and full comfort. The hotel is conveniently located and very convenient for travel. Next time I come here, I will definitely choose this hotel again!
Original textTranslated by Google
Response from Property: Dear guests, I am so excited to see your recognition of Xiaowei. It is hard to find a soulmate who understands you! We use the best and most practical things to make your experience warm and stress-free, practical but not flashy. Your feelings are our affirmation! We will continue to work hard!
M269000****
Superior Queen Room
Stayed in Apr 2025
Business traveller
102 review
10/10
Outstanding
Posted on May 23, 2025
I was pleasantly surprised to choose this hotel for my business trip. The hotel facilities are complete, the bedding is clean, and most importantly, it is very quiet at night, which is very suitable for sleeping. It is very close to the subway station and the high-speed rail station, which is very suitable for business travelers like me. I will choose this hotel again next time I go on a business trip!
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! The hotel provides self-service laundry, tea and other facilities/services. Enjoy your happy holiday. For more information, please follow the Jinjianghui official account. Thank you very much for your recognition and support. Your encouragement is our driving force. The hotel will launch more preferential activities and look forward to your visit again!
Kuangxiangzhenghuanzhe
Superior Queen Room
Stayed in Apr 2025
Other
26 review
10/10
Outstanding
Posted on May 12, 2025
The sanitation management is very good, and I am very satisfied with the sanitation in the room. The bed sheets, quilt covers and towels are very clean without any stains. The bathroom is spotless, and all kinds of cleaning supplies are neatly placed without any odor.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! The hotel provides self-service laundry, tea and other facilities/services. Enjoy your happy holiday. For more information, please follow the Jinjianghui official account. Thank you very much for your recognition and support. Your encouragement is our driving force. The hotel will launch more preferential activities and look forward to your visit again!
M463151****
Deluxe Room (2 Beds)
Stayed in Jan 2024
Travelling with friends
9 review
10/10
Outstanding
Posted on Feb 27, 2024
The hotel looks simple from the outside but is very clean and tidy inside. You can also buy a lot of authentic snacks nearby. The most important thing is that you can apply to postpone your stay until 3 pm. The guy at the front desk is also very nice. I will stay here again next time~
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! The hotel provides self-service laundry, tea and other facilities/services. Enjoy your happy vacation. For more information, please follow the Vienna official account. Thank you very much for your recognition and support for us. Your encouragement is the driving force for us to move forward. The hotel will launch more promotions and look forward to your visit again!
Congmingbaobeiertama
Superior 2-bed Room
Stayed in Dec 2023
Family
9 review
10/10
Outstanding
Posted on Jan 11, 2024
It is just a few hundred meters away from Exit C of Dongguan Station. The surrounding area is not a residential area and is a bit deserted, but the room is very satisfactory. It is quite big, clean and tidy, the air is fresh, the bedding and facilities are very new, and the bathroom is divided into wet and dry areas. The hot water is very good and the air conditioner works great. The lobby also has self-service water, snacks, and souvenirs, which is very warm.
Original textTranslated by Google
Response from Property: Thank you very much for your thoughtful comments. Xiaowei is really touched. I am very glad that you can recognize Xiaowei so much and the room that Xiaowei has carefully prepared for you. I'm very happy to meet you. I hope I can become friends with you so that we can contact you at any time. Xiaowei's service is very attentive, so the guests who live in Xiaowei are the happiest! I can’t say more, Xiaowei, we look forward to meeting you again.
Renhuaijianzhen
Deluxe Double Room
Stayed in Aug 2025
Business traveller
59 review
10/10
Outstanding
Posted on Sep 22, 2025
住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。住得挺滿意,離火車站近。
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Response from Property: 尊敬的賓客:非常感謝您對茶山高鐵站店的支持!您的每一個笑容,都定格在相遇的回眸中,如果相遇是一種緣分,那麼友誼才是真正的永恆。當您入住感到滿意的同時,我們也在由衷的高興,您的讚美,您的好評,讓我們深深的感動!真心祝您開心每一天!