Fortune Modern International Hotel Reviews

Response from Property: 尊敬的賓客： 您好！非常感謝您選擇入住我們酒店並抽時間分享您的反饋。對於此次入住未能達到您的滿分期望，我們深表歉意。酒店位於寮步鎮中心，地理位置還是比較優越的，酒店一樓就有一家便利店，附近一公里有兩個大型商超；在入住期間，您有任何問題都可以第一時間跟我們的總枱小姐姐説明，我們非常樂意為親解決親所反饋的問題~~千萬不要委屈了自己呢~我們用自己百分百的真心對待自己的身邊的每一個人，而對客人更加是用心到極致。急人之所急，想人之所想，達到客户超預期的感受，享受物超所值的服務體驗，酒店的產品不止是表象上看到的，更多的是潛在的價值。我們會努力改進，爭取做到最好，期待着您下次回家時看到更好的我們~

Response from Property: Dear Guest: Hello! Thank you for taking the time to share your experience of staying with us. We value your feedback highly and sincerely apologize for any inconvenience you encountered during your stay. Regarding the issues you mentioned, we have immediately communicated them to the relevant departments and taken serious action to address them: Smell of smoke in non-smoking rooms and issues with ashtrays: We strictly enforce our non-smoking room policy, thoroughly inspecting the rooms, and investigate and rectify any violations to ensure they meet the non-smoking standards. Stains on the sofa: We have instructed the housekeeping department to enhance their cleaning and inspection procedures to maintain facilities in a clean and tidy state. Security management in public areas: We will further review entry and exit management measures, strengthen security patrols, and ensure the safety of guests, especially single women. Additionally, we are pleased that you were satisfied with the room’s spaciousness, the location, and the friendly service provided by the cleaning staff. Your recognition is of utmost importance to us, and we will convey your praise to the relevant staff. Your feedback is a vital driving force for us to improve our services. We sincerely hope to have the opportunity to provide you with an even better stay experience in the future. If you ever visit Dongguan again, feel free to contact us anytime, and we will do our best to arrange more comfortable accommodations for you. Wishing you all the best! – Fortune Modern International Hotel

Response from Property: 尊敬的賓客:您好!看到您簡單而又深厚的好評真的是好激動呢，財富現代國際酒店是一個富有年輕活力的酒店，以簡約的現代式風格、温馨體貼的服務向客官展示酒店的獨特魅力，賓客的鼓勵是對酒店最大的支持和鼓勵，我們會用心服務好每一位家人，期待和您的下次相遇。林

Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持， 我們始終相信好的口碑一 定是從客人 最真誠的滿意度推薦出去的， 同時我們也很榮幸能為你提供最優質的服務。 非常歡迎您 無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨!劉

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。對於您在此次入住過程中遇到的不愉快，我們深表歉意。您的反饋對我們至關重要，幫助我們發現問題並持續改進。關於房型問題：您提到的標準間很糟糕，小富不太清楚您想表達的是哪方面很糟糕，如您方便的話我們歡迎您聯繫酒店前台進行反饋；關於位置與交通：我們理解這對於客人的出行體驗有重要影響。雖然位置無法改變，但我們會積極優化服務，例如更清晰地提供周邊交通訊息（公交、出租車、網約車等），盡力為客人創造更便捷的出行方案。關於大堂及衞生間衞生：您過來辦理入住的時間段正屬高峯期，大堂垃圾未能及時清理確實是我們的疏忽，我們已立即將此反饋傳達給相關管理部門負責人，要求其徹底檢查清潔流程，加強日常巡查和深度清潔頻次，特別是公共區域衞生間。我們將進行嚴格的監督，確保衞生標準得到顯著提升。再次感謝您坦誠的反饋，您的意見猶如一面鏡子，照見了我們工作中需要改進的地方。我們已根據您的建議制定了具體的整改措施。我們真誠地希望未來能有幸再次為您服務，向您展示我們改進的成果，讓您體驗到我們酒店應有的品質與服務。祝好！-財富現代國際酒店

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel, and we apologize for the inconvenience you encountered during your stay. Regarding the two points you mentioned:English communication problem at the front desk: We understand the trouble caused to you very well. At present, the foreign language service ability of the front desk staff does need to be strengthened. We have recorded your feedback and will strengthen the foreign language training of the staff to provide a smoother communication experience for international guests. The room wireless network requires a Chinese mobile phone number: Before June, our hotel does not need a password to use the public WiFi, and the connection to WiFi requires Chinese number verification. Now the hotel's WiFi network has been fully upgraded and updated, and the mobile phone verification code is no longer required. Enter the specified WiFi password to use it. Once again, we sincerely apologize for the bad experience we have brought you. Your feedback is very important to us, and we will continue to improve the service details. We sincerely hope that we can provide you with more perfect services again in the future. Have a nice trip! - Fortune Modern International Hotel

Response from Property: 尊敬的賓客：您好！非常感謝您對財富酒店的點評，沒有得到您的滿分好評肯定是小富做得還不夠好，在入住期間，您有任何問題都可以第一時間跟我們的總枱小姐姐説明，我們非常樂意為親解決親所反饋的問題~~千萬不要委屈了自己呢~我們用自己百分百的真心對待自己的身邊的每一個人，而對客人更加是用心到極致。急人之所急，想人之所想，達到客户超預期的感受，享受物超所值的服務體驗，酒店的產品不止是表象上看到的，更多的是潛在的價值。我們會努力改進，爭取做到最好，期待着您下次回家時看到更好的我們~

Response from Property: 尊敬的客人:感謝您的五分好評哦~每個城市都有讓人惦念的理由，每個季節都有我們難忘的景色，每個酒店都有他們甜美而温馨的回憶，希望財富現代酒店是您回憶裏最温馨最獨特的那個!祝您生活愉快！陳

Response from Property: 非常感謝您對財富酒店的支持， 我們始終相信好的口碑一 定是從客人 最真誠的滿意度推薦出去的， 同時我們也很榮幸能為你提供最優質的服務。 非常歡迎您 無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨!黎

Response from Property: 尊敬的客人，感謝您的點評，您的鼓勵就是我們不懈努力的動力，酒店位於勤政路20號，周邊吃住行十分方便，酒店自帶免費停車場，安全放心，無論是出差還是旅行，都是您不二的選擇!財富現代國際酒店全體員工祝您身體健康，萬事如意!歡迎下次光臨!-林

Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持，沒能拿到你的滿分，非常的遺憾。但我們始終相信好的口碑一 定是從客人 最真誠的滿意度推薦出去的， 同時我們也很榮幸能為你提供最優質的服務。 非常歡迎您 無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨

Response from Property: Dear guests: Hello! Thank you very much for your comment on Fortune Hotel. If you didn't get your full praise, it must be that we didn't do a good enough job. During your stay, if you have any questions, you can tell our receptionist as soon as possible. We are very happy to solve the problems you reported. Don't let yourself down. We treat everyone around us with 100% sincerity, and we treat our guests with the utmost care. We try our best to meet customers' urgent needs and think about what they want, so that customers can experience beyond their expectations and enjoy value-for-money service. The hotel's products are not only seen on the surface, but also have more potential value. We will work hard to improve and strive to be the best. We look forward to seeing a better us next time you come home~~

Response from Property: Dear guest: Thank you very much for choosing Fortune International Modern Hotel among many hotels. We are deeply honored! It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We will create more wonderful memories for your trip. At the same time, we have more motivation to move forward, and hope to have more opportunities to serve you! Fortune is very happy to have your company along the way~ At the same time, we also welcome your next visit and test our progress~ I hope that Fortune Hotel will be your warm home away from home in Dongguan. The Fortune family will look forward to your next return home with sincerity, honesty, care and love. Fortune has been waiting for you~ Lin

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Fortune Hotel and for giving us your valuable comments. We have attached great importance to the facilities and equipment issues you reported. Regarding the problem you mentioned about the lack of air conditioning in the lobby and the dampness in the room, first of all, our hotel lobby has central air conditioning, which has been on since May. As for the dampness in the room, Dongguan is now in the rainy season, and it has been raining for more than ten days. We cannot avoid a little dampness for the time being. We are really sorry! The problem of outdated facilities and equipment will be gradually optimized and upgraded. At the same time, daily maintenance work will be strengthened to improve room comfort. Your feedback is very important to us. If you are willing to provide further check-in information (such as room number, date), we will arrange for someone to follow up and provide you with a more detailed solution. We apologize again for the bad experience we brought to you and hope that you can give us the opportunity to serve you again so that we can prove our determination to improve with our actions. If you have any other needs, please feel free to contact the hotel front desk or customer service center. I wish you a happy life! -Fortune Modern International Hotel