Sorbenweg, Brennaborstraße 2 Ecke, Dortmund, 44149, GermanyView Hotel Details
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Ibis Dortmund West Guest Reviews
3.3/5
21 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location3.4
Amenities3.3
Service3.4
Cleanliness3.3
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All reviews(21)
Positive reviews(16)
Reviews with photos/video(3)
Negative reviews(5)
Thanuyini
Stayed in Jul 2022
Family
2 review
4.2/5
Very Good
Posted on Sep 1, 2022
Hotel is surrounded by not much tourist attractions however all shops for food etc are very close by. Buffet and activities to do nearby. Hotel is surrounded by very quite surrounding. Parking available. Overall good place to stay if you want peace and quite. Room does not have tea facilities in room.
Anonymous User
Stayed in Oct 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Breakfast is still the same as it was a few years ago. The difference is that the homemade waffle machine is gone, but there is a bread machine, which is not bad. In addition, the sparkling water in the room is 3.5€.
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Anonymous User
Stayed in Mar 2023
Couples
2 review
2.7/5
Posted on May 10, 2023
Hotel rooms outdated and not clean. Not recommendable. The employees at the reception were nice.
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Guest User
Stayed in Sep 2022
Couples
1 review
3.7/5
Posted on Oct 17, 2022
Bed had stains, otherwise the room was clean. The room was on the ground floor and there were prickly bushes in front of the window.
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Guest User
Stayed in Apr 2022
Solo travellers
18 review
3.7/5
Posted on May 19, 2022
環境安靜,因疫情沒衹要12歐元自助早餐
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Guest User
Stayed in Mar 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Apr 18, 2023
連鎖酒店,在高速旁,酒店自己的停車場,6歐元
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James M
Stayed in Oct 2023
Travel with friends
2.0/5
Posted on Nov 7, 2023
This hotel is very basic and in urgent need of upgraded in the room it has wallpaper from the 1990s on it the old wood chip style painted The shower is in a bath combo but if your taller than 6ft it’s not any use The bed frames are old and tired looking and the hotel is about a 10 min drive from the signal Induna park. You cannot walk as it’s at least 1 hour walking distance. The breakfast in the hotel is a buffet with very little choice the 2 days we stayed it was the same stuff. We had to eat out both days for breakfast at the local McDonald’s and yet that’s a 15 min walk away in Induna centre. There is a train station about a 15 min walk away called Dortmund Oeaspal which takes you into Dortmund HBF the main station in the main centre that was the only bonus. The trains where good at times and bad at others getting cancelled at the drop of a hat which is not good when your in a city you don’t know. The taxis at the train station in Dortmund are very expensive so be aware 10 min journey more than 20 euro each time. This hotel is on the outskirts of Dortmund and not in the city. Would a book this hotel again absolutely not it’s very poor and old and needs to be flattened and rebuilt in my opinion. If your doing the adrenaline trip with Dortmund then please read up on hotels before you book as you want a hotel close to all transport links and be able to get close proximity to restaurants and bars and this hotel is not the one for you. I would rate this a 3/10
Response from Property: Dear James, Thank you for taking the time to review your stay. We appreciate your positive remarks about the convenient location of our hotel near the Dortmund Oespel railway station, which provides easy access to the city center and Dortmund HBF. However, we are sorry to hear that you were not satisfied with the room decor and the breakfast options. Our hotel aims to provide comfortable accommodations at a reasonable price, and we continuously work on improving our services. We understand that the shower and bed frame may not have met your expectations, and we apologize for any inconvenience this may have caused. We also take note of your feedback regarding the breakfast variety and will consider it for future improvements. As for the distance to Signal Iduna Park and nearby restaurants, we strive to provide accurate information about our location and surroundings to help our guests plan their stay accordingly. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Ihr Team vom ibis Dortmund West
FLMDTS
Stayed in Aug 2023
Business travellers
2.0/5
Posted on Sep 2, 2023
3 days stay for business. Queen room with bed basically on the wall on one side (no space), and a couch on the other side that was making the space much smaller. Not very clean. Bathroom with shower where a tall person can barely fit. Buffet Breakfast ok.
Response from Property: Dear Guest, Thank you for taking the time to review your stay. We are glad to hear that you found our buffet breakfast satisfactory during your business trip. However, we regret to learn that the room and bathroom did not meet your expectations. Our standard rooms are designed to provide a comfortable stay for our guests, and we apologize if the space and cleanliness were not up to par. We will address these concerns with our housekeeping team to ensure improvements are made. As for the shower size, we understand that it might not be suitable for everyone, and we appreciate your feedback on this matter. We hope that the other amenities in the room, such as the high-speed Wi-Fi and flat-screen TV, were able to enhance your stay. We hope we can welcome you back in the future. Kind regards, Ihr Team vom ibis Dortmund West
Guest User
Stayed in Dec 2022
Other
3.0/5
Posted on Jan 31, 2023
It was outdated and the stay was average. It was near the freeway and had its advantage but quite noisy when you open the window( there is no AC, and the room was hot during July). Overall it was fine
Response from Property: Dear Guest, Thank you for your visit and the time you have taken for a feedback. Your opinion is particularly important so that we can further develop our service and quality in a targeted manner. I am happy to take your suggestions as an opportunity to check in which areas we can still be active during the next renovation. We were happy to be your hosts, your Ibis Dortmund West
Guest User
Stayed in Jul 2022
Family
4.0/5
Very Good
Posted on Aug 18, 2022
We stay here 2 times on our way to Poland. And Back. Food is very good Bar staff the Guy there was Fantastic he worked on cruise ships he had excellent customer service I would just go back just because of him. The Rooms are clean Bed comfortable you're have a shower gel and hair dryer in your room only thing I would say is tea coffee to be put in the Rooms
Response from Property: Dear Paul, thank you very much for taking the time to leave a review. We appreciate your great, warm and heartfelt words and especially immensely your personal satisfaction and that you felt so absolutely comfortable with us. Feel free to ask for a coffee at our reception in the morning. We hope to welcome you again in our house. With kind regards, your Hotel Manager
Guest User
Stayed in Jan 2023
Other
3.0/5
Posted on Feb 27, 2023
Schon öfters hier gewesen. Ansich immer sehr zufrieden, jedoch das Zimmer sehr kalt. Bekamen einen kleinen Radiator aufgrund unserer Beschwerde. Mussten trotzdem mit zusätzlichen Wolldecken schlafen. Frühstück war immer prima. In der Bar abends zur Gulaschsuppe nur ungetoasteten Toast. Nicht gut. Schmeckte alt. Parken vor dem Haus möglich. Zentrale Lage. Personal freundlich-
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Response from Property: Sehr geehrter Gast, vielen Dank für Ihr Feedback. Es tut uns sehr leid das wir im Restaurant nicht Ihren Erwartungen entsprachen. Aber wir arbeiten mit Hochdruck daran ein neues Konzept für das Restaurant auszuarbeiten. Unsere Heizungsanlage wird zentral reguliert und wir geben jeden Tag unser Bestes um die Zimmer optimal zu temperieren. Wir hoffen Sie bald wieder in unserem Hause begrüßen zu dürfen und Ihnen unser neues Restaurantkonzept zu präsentieren. Mit freundlichen Grüßen Ihre Hoteldirektorin
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Jan 31, 2023
Ein verlängertes Wochenende mit der Familie in Dortmund im Ibis Hotel. Sehr zufrieden alle. Ruhig. Gut zu parken. Zentral gelegen. Schönes Frühstücksbüffet, können drinnen und auch auf der Terrasse frühstücken. Personal freundlich und fleißig. Kommen immer gerne wieder.
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Response from Property: Liebe Brigitte, vielen Dank dass Sie sich die Zeit genommen haben eine so tolle Bewertung abzugeben. Wir freuen uns über Ihre warmen und herzlichen Worte und insbesondere immens über Ihre persönliche Zufriedenheit und dass Sie sich absolut wohl bei uns gefühlt haben. Die Anerkennung für unser Team gebe ich gerne an die Mitarbeiter weiter, die sich darüber sehr freuen und dadurch weiter motiviert sind. Wir hoffen Sie bald wieder in unserem Haus begrüßen zu dürfen. Viele Grüße Ihr Ibis Dortmund West
Guest User
Stayed in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 31, 2023
A part la climatisation, tout était bon. Nous avons attendu jusque 14h pour entrer en possession de la chambre. Notre petit déjeuner était bon mais se lever avant 10h pendant les vacances, fut difficile
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Response from Property: Dear Mr, Thank you for taking the time to write a review. We are happy about your great, warm and cordial words and especially immensely about your personal satisfaction and that you felt so absolutely comfortable with us. I am happy to pass on the recognition for our team to the employees, who are very happy about it and are motivated by it. We hope to welcome you again in our house. Best regards, Your Front Office Manager.
Guest User
Stayed in Dec 2022
Business travellers
5.0/5
Outstanding
Posted on Jan 31, 2023
Ich habe ja schon einige Male über dies Hotel geschrieben, meist positiv, einmal sehr negativ. Ich habe ein paar Bewertungen anderer Gäste gesehen, die offenbar andere Erwartungen hatten. Ja, es IST ein Touristen-Hotel, und ist zur Zeit unschlagbar, was das Preis-Leistungs-Verhältnis angeht. Dafür nehme ich in Kauf, dass ich beim Duschen das Bad unter Wasser setze - ich muss es ja nicht putzen. Dafür komme ich mit kaputtem Knie mühelos in die Duschen der Erdgeschosszimmer, der Wasserdruck ist sensationell kräftig. Was interessiert mich, ob die Silikon-Verfugung andersfarbig ausgebessert wurde? Hauptsache, sauber! Sensationell, beim Frühstück, Serc. Mehr soll ich nicht erwähnen, von seinem Namen. Ich kann mich immer freuen, wenn man einem Menschen anmerkt, dass er seinen Job liebt und bestrebt ist, ihn möglichst gut zu machen. Ich habe die Gelegenheit, ein paar Worte mit ihm zu wechseln. Er ist entspannt, heiter, intelligent. Man darf auch Honig auf den Boden tropfen, alles gut, das macht er weg. Er ist sogar bereit, ein Extra zuzubereiten, was gar nicht seine Aufgabe wäre. Ein Hotel lebt von den Menschen, die dort arbeiten. Ich freue mich darauf, Serc wiederzusehen, wenn ich wieder dort wohne.
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Response from Property: Sehr geehrter peik2021,vielen Dank daß Sie sich die Zeit genommen haben eine Bewertung abzugeben. Das Lob für unser Team gebe ich gerne an die Mitarbeiter insbesondere an Serc weiter, die sich darüber sehr freuen und dadurch sicherlich weiter motiviert werden. Prima, daß Ihnen unser umgestelltes Frühstückskonzept gefällt und es Ihnen geschmeckt hat. Wir hoffen Sie wieder mal in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Front Office Manager.
Guest User
Stayed in Dec 2022
Couples
3.0/5
Posted on Jan 31, 2023
Das Zimmer war gut und ausreichend für 2 Personen und 2 Hunde. Nur die Freundlichkeit eines Mitarbeiters an der Bar war nicht zufriedenstellend. Frühstücksbuffet war sehr gut und die Auswahl war gross. Die Auswahl an Essen war nicht gross.