"Just came home from a super stay at this hotel, the room was small but spotlessly clean, with a comfy bed and a shower that worked, Justin is the perfect host friendly and invested in his guests needs, breakfast was a great start to the day lots of choice and freshly cooked hot stuff was delicious, location was perfect right on the promenade 30 second walk, the lift is tiny and very quirky but does what it needs to do , would definitely reccomend this lovely wee tradional B&B"

"First time of staying in IOM and the Comis  Will defo be back  Thank you 🙏🏼"

"I have stayed in many Premier Inns, but the Douglas (Isle of Man) branch has completely tarnished the brand for me. What should have been a relaxing final holiday turned into a nightmare that left me literally shaking with anger. The Management and Staff Culture Service here is transactional at best and hostile at worst. Upon arrival, we were ignored for 10 minutes by the Assistant Manager, Gemma, who didn't offer a single apology for the wait. Later, when I tried to address issues with the General Manager, John, I was treated like a "naughty child." He refused to speak to me unless I sat down in a patronising manner. Worse still is the culture of dishonesty. Several staff members (Paul and Nathan) corroborated a lie that I had refused to give my name, which never happened. To find out management is backing false statements about guests is terrifying. The hotel’s faulty equipment has cost me significant money. An in-room coffee machine leaked overnight, destroying a textbook and causing terminal water damage to my Nintendo Switch Joy-Cons. The General Manager dismissed this damage because he couldn't "see" the internal oxidation of the electronics on the spot. Do not waste £10.99 on the breakfast. On multiple days there was no orange or apple juice and no eggs. The beans were crusty and dry, and the salt shakers were filthy. When we pointed out the coffee machine was broken on the final day, a staff member (Tracy) became aggressive and refused a refund despite us not having even sat down to eat yet. As a final note, the CCTV monitor at reception is positioned so that the screen is clearly visible to customers, which feels like a significant privacy and security lapse. The only saving grace was a staff member named Millie, who was genuinely helpful. However, one person cannot save a hotel run with such a lack of integrity. I will be making alternative arrangements in future. Stay elsewhere."

"I extended my stay as my flight was delayed stay there good and very helpful"

"The breakfast was delicious and the environment was nice."

"Beautiful hotel right on the front with amazing views. Hotel is immaculately clean and very quiet, perfect for families. The rooms and front doors are keyless and operated by codes which isn’t a problem, just take a photo of the welcome letter on your phone before heading out. Will definitely stay again! The hotel itself doesn’t have a restaurant or bar but there is a lovely place next door for meals (including breakfast). We were told you could bill back to the room but we chose to pay as we went."

"Real let down took 3 room moves to find a room that was fit for occupation"

"Very disappointing and misleading. My unfortunate experience is almost identical to Lois C’s September 2022. For many years I wanted to see the Manx Grand Prix on the IOM and coming from Australia this was going to be a major event for me. So after much research on the web I booked accommodation at Arrandale House Hotel on the IOM through Lauren and paid a deposit of £495 in November 2019 for 25-31 August 2020. Covid put an end to that , international travel was finished and the MGP was also finished for two years. As it was beyond my control I sought a refund of my deposit in May 2020, this wasn’t forthcoming and after a number of emails I was offered a 50% discount on my next booking given by Rose and described as “a gesture of goodwill “ , this I thought was better than nothing but of course it meant I had to rebook at Arrandale. In 2022 people were travelling again, so in February 2023 I naively rebooked Arrandale House to use my 50% credit so I could continue with my hope to witness the MANX GRAND PRIX in August. After explaining to the receptionist ( Scott) I had a credit that could be verified by the emails , he didn’t want to know about it or wish to follow this up. So again I naively paid the full deposit thinking that I would sort this small problem out when I got there in person with the email proofs in black and white on paper. They also wanted payment in full before I arrived, another red flag! When I finally met Scott, he was ever so pleasant but was simply dismissive of my claims and said that it was too long ago and that was that! Covid cost everyone, people lost wages , jobs , businesses, and sadly many lost their lives, Arrandale didn’t seem to lose anything at least from me , they got my initial deposit and then another accommodation fee , having promised in writing something different. I naively believed this. Accommodation report, the good and not so good ! The Good The position is very good. The unit was recently painted. The floor coverings were also new. The Not So Good All the fittings, taps and the like were well past their use by date. We booked two bedrooms and got one bedroom, with a sofa bed in the living room. The kitchen couldn’t fit the table, so it was in the living room, which was now a bed room. The kitchen utensils seemed to have come from a car boot sale . All old, in poor condition, and not matching. The kitchen floor had a one inch “ bounce”. The TV didn’t work as it wasn’t connected to the aerial ( now in a “ bedroom “ anyway ). We spent 5 weeks travelling around the UK and had a wonderful time and stayed at some great places , l have to say this definitely wasn’t one of them. "

"The hotel is very dated but clean. Shower was amazing ! Room was spacious with a separate dressing room. The out look from the windows wasn't good. We overlooked more windows on one side and a rock face on the other. There's a very small lift upto the rooms but steps upto the front door. It's a long walk to amenities. Plus we were doing the Manx Rally and talking to other competitors, we paid twice as much for the accommodation with NO breakfast, we're they paid less and got breakfast. There is a restaurant and bar in the hotel but it was never open for the duration of our stay."