1 Lochness Rooms&Hostel

This is one of the worst hostels that I have ever stayed in. It's unmanned for a start, there is nobody there when you check in or leave and clearly nobody cleans the place either. Horrible grubby bathroom and kitchen. I put my bag and jacket on the floor of my room and then had to wipe down the dust after. The bunk beds are the most uncomfortable creaky beds ever! Nothing positive to say whatsoever, avoid at all costs!

A bit strange, slightly surreal in a David Lynch , non good way. It is unattended check in, you walk in off the street and find a key. The kitchen smells of a thousand fried things that are still in the extractor fan. The room ought to be ok but every thing is slightly broken, the linen slightly stained and the floor slightly grubby. The fire alarm beeped incessantly from 8-11 pm when the back up batteries went flat after the guy they called out to fix had turned it off. The threat of a fiery death was at least better than the beeping. Cheap but still poor value. Cracking bistro/cafe over the road and handy for the Loch

I have not actually been their yet. But for four weeks have been trying to rearrange my stay for the following day. This is impossible no one answers the phone nor reply to emails. If they actually said that the date cannot be changed then that would be fair enough, I would at least have had the courtesy of an answer. However all I have got from them is total silence. I booked via *********** and they get no response to their requests either. Unfortunately unless they get a response the original conditions remain and I would not get a refund, why should I be the one to pay for the lack of response from this place. I am now worried that if I do arrive then their will be no on there, the customer service is abysmal.

The first room I thought was ok? Out the back yard on its own in the corner. Unfortunately I sat in the bed and it was like sitting in a bed frame made of jelly. Couldn’t sleep on that. It would collapse it was so badly held together. Also the flooring was moving everywhere as the wooden floor boards were not joined. Moved me across the yard to a family one. Slightly bigger and a small porch out front. Got inside to see a single chair with all the padding given up on life a long time ago. The tv which in my booking confirmation email was part of the package in the room as a “ 17-inch LCD TV with digital channels and pay movies”. Yea, nothing! HDMI lead hanging loose on the wall with nothing to plug it into. Don’t say plug into the tv as a cable has to start from somewhere to send signal to a tv. A small chest of drawers with all the drawers different sizes. I have stayed at a few hostels in my time and several on this trip and though hostels are basic, come in. If you send someone a confirmation saying the room your staying in and which facilities it has in it then supply that.