Pyramisa Hotel Apartments Dubai Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, including the delay at check-in, the absence of toiletries, and the lack of response to your room requests.This is certainly not the standard of service we aim to provide, and we regret that your experience fell short of expectations. Please be assured that your comments have been shared with the relevant teams to ensure these issues are addressed and improvements are made.We truly value your feedback, and we hope you will consider giving us another opportunity to offer you the quality of service we are known for.Best regards,Hotel Management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the availability of basic amenities and the attitude of our staff.Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our team to address these concerns and ensure we improve the overall guest experience. We are committed to providing better service and amenities moving forward.We appreciate your feedback, as it helps us grow and improve, and we hope to have the opportunity to welcome you again for a more pleasant stay.Best regards,Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for your review and recommendation ! We are glad to hear you had a fantastic and amazing experience during your visit to Dubai. It means a lot to us that you would suggest our hotel to others, we truly appreciate your support. We look forward to welcoming you back on your next trip !Best Regards,Hotel Management

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient for your work in Academic City.We sincerely apologize for the inconvenience caused by our policy regarding bottled water charges. Your feedback is essential to us, and we take it seriously. We understand your concerns, and we will certainly review our policies to ensure a more enjoyable experience for our guests.We hope that you will reconsider staying with us again in the future. We are committed to improving our services and would love the opportunity to welcome you back and provide you with a better experience.Warm regards,Hotel Management

Response from Property: Dear Valued Guest, Thank you for your positive feedback! We’re glad to hear that you received good service during your stay.We appreciate your support and look forward to welcoming you back in the future!Best regards,Hotel Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the missed water request. Our team strives to provide excellent service, and we're sorry that we fell short in this instance. We'll ensure that such requests are handled more efficiently in the future. We hope to have the opportunity to welcome you again and provide a better experience.Best Regards,Hotel Management

Response from Property: Dear Valued Guest, I'm truly sorry to hear about your disappointing experience with your room booking and the bed arrangement during your stay. This certainly doesn't meet our standards of hospitality, and we apologize for any inconvenience or discomfort this may have caused you. Your feedback is valuable to us, and we will address these issues with our team to ensure such lapses are not repeated in the future. If there's anything else we can do to make amends or improve your experience, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards, Hotel Management

Response from Property: Dear Valued Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our room service and found the hotel to be consistently clean. We take pride in maintaining high standards for our guests. We look forward to welcoming you back for another great stay!Best Regards, Hotel Management

Response from Property: Dear Valued Guest, I'm sincerely sorry to hear about your disappointing experience with our staff. Providing excellent service and hospitality is incredibly important to us, and we regret that we fell short of your expectations in this regard.Your feedback is valuable, and we take it seriously. We will address your concerns with our team to ensure that all of our staff members communicate and interact with guests in a professional and respectful manner.We understand that you may not be inclined to recommend us based on this experience, but we hope you might reconsider in the future. If there's anything specific we can do to make amends or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Hotel Management

Response from Property: Dear Valued Guest, Thank you for sharing your experience online following your recent stay with us. We truly regret to hear about your disappointment with our hotel. We are genuinely sorry for the inconvenience that caused you. In addition, we do apologize for the issues concerning the AC and Shower drain . Please be aware that your comments have been passed on to each concerned department and has been taken into great consideration. Immediate actions will take place to avoid this kind of experience to happen in the future.We do after all hope you will come back for a better experience.Regards The Hotel Management

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your recent stay at our hotel.Maintaining our high standards is a top priority, and we're committed to ensuring that your next stay with us lives up to the same level of excellence you've come to expect. Your continued support means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Best Regards, Hotel Management

Response from Property: Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that your experience with us exceeded your expectations. Delivering exceptional service and experiences to our guests is always our top priority. We look forward to welcoming you back soon for another outstanding stay.Warm regards,Hotel Management

Response from Property: Dear Valued Guest,Thank you for your concise and positive feedback! We are delighted to know that you had a great experience at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back in the future!Best Regards,Hotel Management

Response from Property: Dear Valued Guest,Thank you for your rating! We look forward to the opportunity of hosting you again in the near future.Warm regards,Hotel Management