Millennium Central Dubai Downtown

Location was superb. Stayed in superior room - great views, extremely large room, very lovely bed & pillows. Unfortunately the bathroom was were the issue was, the shower head was not secure, the shower floor had grout missing and was black, the ceiling was not plastered properly and the was mold in the corners & in between the tiles. Drainage of the shower was extremely poor & slow. I dud advise the head of house keeping (Ram) & he said he would see if he could change my room and would come back to me - I never heard or saw him again. That was very poor service.

The location was really nice the service 10/10 The view really nice

The first night I stayed, I ordered the cold mezze platter from the in-dining menu, which was supposed to include hummus, tabbouleh, fattoush, baba ganoush, and wine leaves. Instead, I received only hummus, a small salad, and olives. Worse, the hummus was spoiled and had a foul odor. Additionally, the bedside phone in my room was non-functional. When I called the reception, a technician came but simply told me to use another phone instead of fixing it. I was too exhausted to argue, but this is unacceptable. Furthermore, the glass in my room was dirty, and the spoon provided with the coffee was also unclean. And then when they offered me to change the room, the spoon in that room was dirty. Given that I am a seasoned professional in the hospitality industry, UAE resident for 31 years, I am appalled by this standard of service. It was my mistake I chose this hotel, where instead of having a smooth stay I have to complain the moment I checked in. More than all this, I sent an email to their manager, no response.

It was very bad experience to stay in this hotel. I don’t recommend this hotel at all.

Asked for a room away from the elevator. Ended up giving me the one right next to it, asked for a non smoker gave me a smoker. When I demanded to change it they downgraded me to a lesser room which was far from hygienic. Urine stains in the bathtub, flies. Idk what else to say

service was very very bad. bring towels to room need 1hour. receptions( night shift ) have **** service. buffet also ****

I really enjoyed my stay. The cleanliness was excellent, the service was professional, and the amenities exceeded my expectations. Everything was smooth from check-in to check-out. I would happily come back again!