Swissôtel Living Al Ghurair

Swissôtel Living Al Ghurair Reviews

Swissôtel Living Al Ghurair

PO Box 185051, Umar Bin Al Kattab Road, Al Muraqqabat, Dubai, Emirate of Dubai, 185051, United Arab EmiratesView Hotel Details
Swissôtel Living Al Ghurair
Swissôtel Living Al GhurairSwissôtel Living Al GhurairSwissôtel Living Al Ghurair
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Guest Reviews of Swissôtel Living Al Ghurair

8.7/10
Very Good
103 review
Verified reviews
Location8.5
Amenities8.8
Service8.4
Cleanliness9.1
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All reviews(103)
Positive reviews(96)
Reviews with photos/video(16)
Awesome stay(16)
Awesome rooms(13)
Clean and tidy(10)
Easy to get around(10)
Friendly staff(10)
Near shopping area(10)
Large rooms(9)
Convenient for shopping(7)
Negative reviews(7)
Fitzjohn
Two Bedroom Apartment
Stayed in Sep 2024
Family
1 review
9.0/10
Great
Posted on Oct 31, 2024
This hotel is very well located and attached to Al ghurair Shopping centre where there is a medium sized Carrefour supermarket, Centrepoint, Bath body and works, Marks and Spencer shop to name a few and several eateries and chemists. The metro station Union is about a five minute walk away. Easy access to everything as it is right in the hustle and bustle of Al Rigga. Taxis are readily available. The hotel is split into hotel rooms and apartments on each side. Both are accessed from 1st floor. There are 2 good sized swimming pools, with spa which you pay extra to access. There is a coffee shop in reception area open until late which offers cakes, sandwiches and coffees. Room service is 24 hours. TV selection is okay with a few English cinema films, CNN, Euronews and Travel channel. Apartments are spacious and well designed however furniture is dated and upholstery dirty and stained. Air conditioning in rooms weren’t always working properly. Kitchen area had large American fridge, washer dryer and kettle with coffee maker. No pods provided for Nespresso machine. No basic washing up liquid etc.. so going to supermarket next door will be a must to get basics. Bathrooms had Swiss shower gel, shampoo, conditioner. Bathrooms were huge, modern and clean. Rain shower lacked pressure but did the job. Overall, a fantastic stay as apartment was huge, located in a good vibrant part of Deira, close to airport and staff extremely friendly and professional. Furniture needs updating and maintenance needs  to look into fixtures. I would recommend and I would return due to location and outstanding staff
6/11
Response from Property: Dear Fitzjohn,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Guest User
One Bedroom Apartment
Stayed in Mar 2025
Family
7 review
9.0/10
Great
Posted on May 5, 2025
Their service is amazing. Staff are friendly and every request was answered and acted on swiftly. Would be back for sure. Hotel is near the metro, malls, and restaurants.
Abdullah
One Bedroom Apartment
Stayed in Jan 2025
Solo travellers
9 review
7.0/10
Posted on Mar 2, 2025
Hotel is big & comfortable. Location in a busy street makes access by car to the parking worse. Spacious underground parking. I had an apartment with a view of the city. Extra large bed. Facilities good. I had a relaxing stay.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience! We’re delighted to hear that you had a relaxing stay and enjoyed the comfort of our spacious apartment, the city view, and our facilities—including the extra-large bed and underground parking.We understand that access can be a bit challenging due to the busy street, and we truly appreciate your patience. Looking forward to welcoming you back for another enjoyable stay at Swissôtel Al Ghurair!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Arbi Abdelhafid
Two Bedroom Apartment
Stayed in Oct 2024
Business travellers
30 review
10.0/10
Outstanding
Posted on Dec 8, 2024
Perfect
Response from Property: Dear Arbi Abdelhafid,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Rauff
Two Bedroom Apartment
Stayed in Jan 2025
Family
21 review
10.0/10
Outstanding
Posted on Feb 8, 2025
Nice hotel. Nearby a lot of amenities. Near train station. Good place to stay
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We're happy to hear you enjoyed your stay and found our location convenient with plenty of amenities nearby and easy access to the train station.We look forward to welcoming you back soon for another great stay!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
nun nun nun
One Bedroom Apartment
Stayed in Dec 2024
Travel with friends
53 review
10.0/10
Outstanding
Posted on Mar 3, 2025
Its just 5 mins from union metro station
Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad you enjoyed the convenience of our location—being just a 5-minute walk from Union Metro Station makes getting around the city so much easier.We look forward to welcoming you back to Swissôtel Al Ghurair on your next visit!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
One Bedroom Premium Apartment With Burj Khalifa And Creek View
Stayed in Feb 2025
Other
4 review
10.0/10
Outstanding
Posted on Mar 17, 2025
Perfect Location
Response from Property: Dear Valued Guest,Thank you for your kind words! We're so pleased to know you enjoyed our perfect location—being connected to the mall and close to key attractions truly makes exploring the city easier.We hope to welcome you back soon for another great stay at Swissôtel Al Ghurair!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
One Bedroom Apartment
Stayed in Aug 2024
Solo travellers
2 review
7.0/10
Posted on Oct 18, 2024
Not a 5 star service
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for any inconvenience encountered during your stay.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
ALBADRI ABDULLAH
Two Bedroom Premium Apartment With Burj Khalifa And Creek View
Stayed in Feb 2024
Family
9 review
7.0/10
Posted on Mar 6, 2024
Great as 4 stars
Response from Property: Dear Albadri Abdullah,Thank you for taking the time to tell us about your experience at the Swissôtel Living Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
Two Bedroom Apartment
Stayed in Oct 2023
Family
4 review
8.5/10
Very Good
Posted on Nov 25, 2023
Overall very good
Sie leong
Three Bedrooms Apartment
Stayed in Jul 2023
Business travellers
64 review
10.0/10
Outstanding
Posted on Sep 4, 2023
Good place to stay
Sameeh
Two Bedroom Apartment
Stayed in Dec 2023
Travel with friends
15 review
10.0/10
Outstanding
Posted on Jan 21, 2024
Super stay
Response from Property: Dear Sameeh, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Salim
One Bedroom Apartment
Stayed in Jun 2023
Family
1 review
10.0/10
Outstanding
Posted on Jul 25, 2023
Perfect as usual !
chaorenhuifei
Two Bedroom Apartment
Stayed in Jan 2025
Family
3 review
7.5/10
Posted on Mar 6, 2025
The environment is generally average, and the facilities are old. The breakfast variety is less than other five-star restaurants. The security guard at the door will call a non-taxi to send you to the airport, and the price is two to three times that of an ordinary taxi. If the passenger insists on taking a taxi by himself, even if the elderly woman has multiple pieces of luggage, they will not help put it in the trunk, but just watch from the side. The surrounding shopping malls are convenient and there are many restaurants.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We're truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the condition of the facilities, breakfast variety, and the transportation experience. Your feedback is extremely valuable and has been shared with the relevant teams for immediate review and improvement, especially regarding the service at the entrance and the behavior of security staff.On a positive note, we’re glad you found our location convenient and appreciated the variety of restaurants and shopping options nearby. We sincerely hope to have the opportunity to welcome you again in the future and offer you a more seamless and satisfying stay.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Aynsel
One Bedroom Apartment
Stayed in Feb 2025
Couples
6 review
6.0/10
Posted on Mar 17, 2025
Cons: 1) The hotel is undergoing renovation. Round-the-clock (24/7) work with a drill and a hammer. Sleepless nights. Changing floors and rooms did not help. When the air conditioner is turned on, the room smells strongly of paint. 2) The pool is small and very dirty. The perimeter is covered in pigeon droppings, which are washed into the pool. 3) There are 4 basketball courts on the roof of neighboring buildings, where matches are held every day until late at night (at least until midnight). The referees shout very loudly into a megaphone/trumpet and the fans scream. These are professional games, there are a lot of people every night. Closed windows do not help. 4) The Asian employees at the reception are racist, extremely unpleasant. The black guy at the reception is great! The white guy was also very helpful! Pros: 1) The apartments are very large, everything you need is there. Comfortable bed. 2) The cleaning is very good. You can call the reception at any time and in 5 minutes an employee will come, bring what you need, clean where you show. 3) Nearby are cheap stores: Kerfour, Day to Day, Gift Shops, West Zone, Nesto 4) The metro is nearby. It is possible to go down on the technical elevator at the end of the corridor, then go left through the shopping center and go out onto the street. A very fast route. 5) From the Kerfour supermarket, you can take groceries in a cart straight to your room. Everyone does this. 6) Excellent washing machine. After a two-hour (the longest) wash, the laundry is almost dry. Class
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay. We truly appreciate your honest feedback—both the positives and the areas where we fell short.We’re very sorry to hear about the disturbances you experienced due to renovation works, noise from nearby basketball courts, and the issues with the pool. Your comfort is very important to us, and we regret that we were not able to provide the restful experience you expected. Please rest assured your comments have been shared with the concerned departments for immediate review and action.We’re glad, however, that you found the apartment spacious and comfortable, appreciated the efficient housekeeping service, and found the nearby shopping and transport options convenient. It's also heartening to know that some of our team members made a positive impression during your stay—thank you for acknowledging them.We hope to have the opportunity to welcome you again in the future, under better circumstances, and deliver a more seamless experience.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair