Pullman Dubai Downtown Reviews

Response from Property: Dear Mohammed Niaz,Thank you for taking the time to share your detailed feedback about your recent 3-night stay with us. We sincerely appreciate your honesty and apologize that certain aspects of your experience did not meet the expectations we strive to uphold as a 5-star hotel.We regret to hear about the disappointments you encountered, including the view from your room, the limited breakfast options, and the noise disturbances that affected your rest. Please know that your comments have been shared with our management and relevant teams for immediate review and action. We are committed to addressing these issues to enhance our guest experience.Your comfort and satisfaction are our top priorities, and we would appreciate the opportunity to make amends. Should your travels bring you back to Dubai, we hope you might consider giving us another chance to provide a more seamless and enjoyable stay.Best Regards,Pullman Dubai Downtown Team

Response from Property: Dear Maksim,Thank you for sharing such a detailed review of your recent stay with us. We’re delighted to know you enjoyed our central location, facilities such as the squash court and gym, as well as the honeymoon amenities prepared by our team.We also truly appreciate your constructive feedback regarding the plug type, bathroom condition, and balloon setup. Please rest assured your comments have been shared with the relevant teams, as we are always striving to improve the guest experience.It was our pleasure to be part of your honeymoon trip, and we look forward to welcoming you back for more memorable stays in the future.Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Christine,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location and found our staff to be exceptional.At Pullman Dubai Downtown, we take great pride in delivering outstanding service in a prime location, and your kind words mean the world to our team.We look forward to welcoming you back for another excellent stay in the future!Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Guest,Thank you for your kind feedback. We’re delighted you enjoyed the views, pool, and our convenient location near Dubai Mall. We look forward to welcoming you back soon!Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review following your recent stay at Pullman Dubai Downtown.We are pleased to know that you found our location convenient and experienced our staff as polite. At the same time, we sincerely appreciate your constructive comments regarding the room condition and staff training. Feedback like yours is essential in helping us identify areas for improvement.Please rest assured that your observations have been shared with our Housekeeping and Training departments for immediate attention. We are committed to enhancing both our facilities and service delivery to ensure a more seamless experience for our guests.We hope to have the opportunity to welcome you back and provide you with the elevated level of comfort and service you deserve.Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Pullman Dubai Downtown. We are pleased to hear that you found our hotel to be in a good location and enjoyed your overall experience.At the same time, we sincerely appreciate your constructive suggestions regarding room upgrades and curtain improvements. Please know that we are continuously working to enhance our facilities.We truly value your input as it helps us improve, and we hope to have the opportunity to welcome you back in the future to experience the enhancements we continue to make.Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Diana,Thank you for sharing your feedback. We’re glad you enjoyed the great room and the convenient location of our hotel. However, we’re sorry to hear that some aspects of your experience did not meet expectations.We understand your concerns about the pool facilities and breakfast service during peak times. Please rest assured that we are continually reviewing ways to enhance guest comfort and ensure a smooth experience even during busy periods.Your comments are invaluable, and we hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,Pullman Dubai Downtown team

Response from Property: Dear Valued Guest,Thank you for your kind feedback. We’re delighted to know you enjoyed our location in the heart of Business Bay, perfect for both business and leisure. We look forward to welcoming you again soon.Warm regards,Pullman Dubai Downtown Team

Response from Property: Dear Valued Guest,Thank you for your feedback. We’re pleased to hear you appreciated our location and services. However, we regret to learn that cleanliness did not meet your expectations.Your comments are very important to us, and we’ll address this with our team to ensure we uphold the highest standards moving forward. We hope to have the opportunity to welcome you back and provide a much-improved experience.Warm regards,Pullman Dubai Downtown team

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at Pullman Dubai Downtown. I sincerely apologize for the issues you experienced, particularly regarding the cleaning of your room and the unfortunate incident with your Invisalign. This is not reflective of the high standards we strive to maintain, and I truly regret that this affected your stay.We take your concerns very seriously, and I will personally investigate this matter with our housekeeping team to ensure such incidents do not occur in the future. Regarding your Invisalign, I deeply apologize for the oversight, and I understand how frustrating and costly this must be for you. Please feel free to contact me directly so we can discuss possible resolutions.I'm pleased to hear that despite these issues, you found other aspects of the hotel, such as our breakfast, to be enjoyable. However, I have also noted your comment on the breakfast variety, and we will work on enhancing our selection to offer a more diverse range of options.We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,Pullman Dubai Downtown

Response from Property: Dear Valued Guest,Thank you for your kind words! We’re delighted you enjoyed our facilities and prime location in the heart of Dubai Downtown. We look forward to welcoming you back for another great stay!Warm regards,Pullman Dubai Downtown team

Response from Property: Thank you for rating us on Agoda! We truly appreciate your feedback and we look forward to serving you again soon!