No. 1 Palm, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesView hotel details
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Guest Reviews of Five Palm Jumeirah Dubai
8.6/10
Very good
138 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.2
Service7.9
Cleanliness9.2
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All reviews(138)
Positive reviews(131)
Reviews with photos/video(48)
Clean pool(24)
Great swimming pool(24)
Friendly host(16)
Loved the beach(8)
Great location(6)
Well designed(5)
Negative reviews(7)
Guest User
Junior Suite | Sea View
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Nice view and nice hotel good for relax very good service I love it
Response from Property: Hi Guest,Thank You for Recognizing what makes our ‘Vibe at FIVE’ Unstoppable.We’re so Thrilled that you had a Remarkable Experience - Your Review is Nothing Short of Sensational! We Can’t Wait to Welcome you Back for more Insta-Worthy Moments.See You Soon!Best,Team FIVE
Lashidaiwangxx
Stayed in Jan 2026
Family
92 reviews
10/10
Outstanding
Posted on Apr 1, 2026
We booked four rooms, which was perfect for our large family! The rooms were incredibly spacious. It even came with a pool, so we could swim right in the yard. The hotel is absolutely beautiful, and the surroundings are lovely, just as pictured. They provided plenty of welcome fruits, desserts, and drinks! There are tons of clubs along the beach that stay open late, making it ideal for a vacation!
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小K宝宝
Stayed in Jan 2026
Solo traveller
126 reviews
9.0/10
Great
Posted on Feb 5, 2026
My silver status name tag of Cathay Pacific was removed by staff and gone missing after check in and left luggage on the side. Very upset. Otherwise service is efficient.
Guest User
Luxe Sea View Room
Stayed in Apr 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on May 19, 2026
Very good I will back again
Response from Property: Hi Guest,Thank You for Recognizing what makes our ‘Vibe at FIVE’ Unstoppable.We’re so Thrilled that you had a Remarkable Experience - Your Review is Nothing Short of Sensational! We Can’t Wait to Welcome you Back for more Insta-Worthy Moments.See You Soon!Best,Team FIVE
Guest User
Luxe Sea View Room
Stayed in Dec 2025
Travelling with friends
9 reviews
2.0/10
Posted on Jan 24, 2026
It was one of the worst experiences ever in my life. The cleanliness is very poor, there are no good services at all, and there are many insects and rodents. I made many complaints while I was at the hotel, but I found no benefit, and their answer was always that this situation is very normal. But for me and my friends it was the worst ever, and a friend left the hotel two days before the end of the quarantine period because he couldn't stand it. The situation was very disgusting.
Guest User
Superior
Stayed in Apr 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on May 29, 2026
Everything was good, but I received email from Trip.com. That my reservation was upgraded to half board and when I went to the hotel they didn’t give me the upgrade.
If you can’t keep the promise don’t not give the upgrade
Response from Property: Hi Guest, Thank You for sharing your Valuable Feedback with Us!We sincerely apologize that Some Aspects of your stay Did Not meet our ‘FIVE-Star’ Standards. We Have already Taken Proactive Steps to enhance our ‘FIVE-Styled’ Services and Ensure Your Next Visit will be Nothing Short of Sensational.We Can’t Wait to Welcome You Back.Best,Team FIVE
SHIHABKVK
Superior
Stayed in Apr 2026
Business traveller
13 reviews
8.0/10
Very good
Posted on May 25, 2026
“The location was good, but housekeeping response was slow and the room insulation could be improved because of outside noise. Staff were polite, though the overall experience did not fully meet expectations.”
Response from Property: Hi Shihabkvk, Thank You for sharing your Valuable Feedback with Us!We sincerely apologize that Some Aspects of your stay Did Not meet our ‘FIVE-Star’ Standards. We Have already Taken Proactive Steps to enhance our ‘FIVE-Styled’ Services and Ensure Your Next Visit will be Nothing Short of Sensational.We Can’t Wait to Welcome You Back.Best,Team FIVE
Guest User
Luxe Sea View Room
Stayed in Apr 2026
Couple
1 reviews
2.0/10
Posted on May 3, 2026
Dear,Recipient ,
I would like to inform you about my recent experience at the hotel.
Upon arrival, I had to wait for approximately two hours before being able to access my room, which is unacceptable. Additionally, I found that the overall environment of the hotel was not suitable for families and appeared to cater to an inappropriate clientele.
Furthermore, many essential amenities were not available in the room, and the overall quality does not reflect a 5-star standard as advertised.
Based on my experience, I would not recommend this hotel.
I hope you take this feedback seriously and address these issues promptly.
Response from Property: Hi Guest, Thank You for sharing your Valuable Feedback with Us!We sincerely apologize that Some Aspects of your stay Did Not meet our ‘FIVE-Star’ Standards. We Have already Taken Proactive Steps to enhance our ‘FIVE-Styled’ Services and Ensure Your Next Visit will be Nothing Short of Sensational.We Can’t Wait to Welcome You Back.Best,Team FIVE
Guest User
Superior
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on May 10, 2026
Great experience.
Friendly staff - got a free upgraded room with a view!
Amazing night vibes.
Response from Property: Hi Guest,Thank You for Recognizing what makes our ‘Vibe at FIVE’ Unstoppable.We’re so Thrilled that you had a Remarkable Experience - Your Review is Nothing Short of Sensational! We Can’t Wait to Welcome you Back for more Insta-Worthy Moments.See You Soon!Best,Team FIVE
Prince khant
Stayed in Nov 2025
Travelling with friends
13 reviews
10/10
Outstanding
Posted on Dec 15, 2025
We went there on sunday and the pool party was amazing.
Ahmed Alqaffas
Luxe Sea View | Double Queen
Stayed in Apr 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on May 29, 2026
It was an exceptional experience and i think it will be one of a kind for adults 💙
Response from Property: Hi Ahmed, Thank You for sharing your Valuable Feedback with Us!We sincerely apologize that Some Aspects of your stay Did Not meet our ‘FIVE-Star’ Standards. We Have already Taken Proactive Steps to enhance our ‘FIVE-Styled’ Services and Ensure Your Next Visit will be Nothing Short of Sensational.We Can’t Wait to Welcome You Back.Best,Team FIVE
Audel
Superior
Stayed in Aug 2025
Solo traveller
6 reviews
9.5/10
Amazing
Posted on Dec 13, 2025
4th time visiting five palm and I have already booked for next year . Amazing restaurants , penthouse is great for a night out . The pool is amazing and the party vibe is great. Rooms are very modern with beautiful views from the balcony of the sea . Great location at the entrance of the palm and easy base to explore Dubai from
6/10
Guest User
Stayed in Feb 2026
Travelling with friends
1 reviews
7.5/10
Posted on Mar 21, 2026
Check out was triable , guests frustrated and shouting to stuff , parking is too busy can’t get my car before 20 min of my request
Guest User
Stayed in Nov 2025
Couple
2 reviews
10/10
Outstanding
Posted on Dec 15, 2025
Great atmospher and great vibes.
Guest User
Junior Suite
Stayed in Nov 2025
Couple
1 reviews
6.0/10
Posted on Dec 30, 2025
Stayed here 4 night. Spacious room, but need maintenance! (Leaking shower, broken tab, broken bad plug, etc). Extremely high pillows, but nice quality bed and sheets.
The hotel is very trendy and aims clearly on young wealthy (male) guests only. And we (couple, average 45), got a feeling off very unwanted. For example at the pool could ask 4 times for a menu or a drink, and still receiving nothing. Waiters prefer to chitchat with other younger guests. So we ended up spending our time mainly outside off the hotel. Overall, spending more than 800,- euro a night in this hotel was defenetly not worth it!