Raffles Dubai Reviews

Excellent! I was really worried the hotel would be old when I booked it, but to my surprise, it's incredibly well-maintained.

This hotel is directly connected to Wafi Mall, which has an Egyptian design, and the staff's service was excellent from check-in to check-out. For breakfast, we were given a menu at our table and could order whatever we liked. The staff came quickly whenever we called them, without any significant wait. All the dishes were delicious. The room was meticulously clean down to the smallest detail, and the size was more than adequate, making for a very comfortable stay. The balcony was also spacious, perfect for relaxing with your feet up during cooler seasons.

This is an old gem (almost 20 years old) which needs a bit of polishing to shine like it used to be.. Afternoon tea at the Raffles salon was average. Breakfast at Azur was average. I would like to thank Donna at the front desk for facilitation.

Absolutely not. The staff were unprofessional, with the sole exception of the Filipina staff member in the restaurant, especially during breakfast. Unfortunately, I don't know her name. I had booked for two nights, yet on the morning of the second day, a staff member called me on the room phone and my mobile phone to ask: When will you be checking out? Even though my booking was for two nights. After that, I called and asked to speak to the duty manager. I was told he wasn't available and would call me back, but he never did. I later went to the reception desk, and I didn't receive a proper apology or any professional handling of the situation. Also, the soundproofing in the room was very poor; hallway noise was clearly audible inside the room, which is very disturbing, especially for someone looking for peace and quiet. Furthermore, parking was inconvenient and difficult, especially at night, as some entrances or routes were closed, making it confusing and tiring to get from the parking lot to the hotel entrance. Honestly, I didn't find anything special about this hotel. I have stayed in a very large number of hotels, and from my experience, there are far better options available for less than half the price. Unfortunately, the experience was a huge disappointment.

I really enjoyed my experience here. The place was beautiful, comfortable, and very relaxing. The service was excellent and the staff were friendly and helpful. The facilities were clean and well organized, and the overall atmosphere was رائع. I would definitely recommend it and would love to visit again😊

We were given a room on the 6th floor with amazing views, including a distant view of the Burj Khalifa. Ctrip stated that breakfast started at 6 AM, but it actually begins at 7 AM. There's complimentary valet parking, and two gas stations are conveniently located near the hotel (a good tip for rental cars: fill up the night before if you're returning the car at the airport the next day). The breakfast had many made-to-order options and tasted great. The hotel's environment is superb, right next to a mall and a Carrefour supermarket. I regret not staying an extra day!

The hotel's location is convenient, just a 5-minute walk from the metro station. The ancient Egyptian style is very unique, and the rooms are spacious with excellent views of the Dubai skyline. Breakfast is à la carte and very tasty. The facilities are complete, and the service is attentive, truly befitting a seasoned five-star hotel.

First time staying here. The architecture is unique and the room is special.

The location is excellent, service is good and quality need improvement

This is a good hotel with excellent facilities. It is conveniently located next to a shopping mall — not a large one, but still quite adequate. However, the staff did not appear to be well trained. At check-in, the reception did not request a room deposit, and later staff came to our room to remove the minibar, which was unexpected and not the level of service one would anticipate from a five-star hotel. Their stated standards seem to be ahead of their actual service delivery.

I was really happy to stay in Raffles Dubai hotel. When I come back in Dubai again I definitely stay in Raffles hotel again.

Usually, I don’t like to complain, but this time I have to share what I experienced in this hotel. I don’t think this hotel is worth such a high rate. First of all, the staff treats guest like a fool. When I came back to my room, I smelled the cigarettes in the corridor(especially in front of my room and the room next to mine)and I asked the cleaning staff (who was standing there)whether someone smoked in this non-smoking floor. But this staff said it was just the smell of perfume. How cannot a human being distinguish the smell of cigarettes and perfume? The I asked the front desk to check out this issue. However, I waited 2 hours but no one replied. And then I had to call the front desk again, the room-reservation manager said they found out that the guest next to my room did smoke. I don’t understand why the cleaning staff lied in the beginning and the manager didn’t reply until the guest called again. Secondly, the cleaning is not thorough at all. Look at the bathtub. It is full of muddy water. And the mug cup is full of ashes or scratches. Also, the staff didn’t refill the amenities on the second day. And even just left the leftover bottle water there. Thirdly, the hygiene of breakfast is worrisome. The watermelon tasted like already rotten. But the restaurant manager said it was just this kind of taste. Obviously, both cleanings staff and restaurant managers don’t listen to what the customers say but stick to what they feel. Also, you can see flies on bread and fruits in the restaurant. There are also other issues the hotel can improve, such as the motivation of receptionist for breakfast.

Check-in process was smooth and fast. Friendly frontdesk team. We have to leave to the airport within 45 minutes and has asked the restaurant manager to serve us quickly and the kitchen team really did their job in serving us really quick. Satisfying breakfast before we left to the airport!

Luxury and the best service