Guest User
March 10, 2025
For a one-night stay booked on ***********, I realized that the restaurant at the establishment was closed. After several searches on my part, I saw that all the restaurants were closed, and I asked for help from the reservation center, which did not answer me, but after a follow-up, they suggested a restaurant that was in fact also closed, then a new telephone reminder from me, yet another restaurant was closed. When I realized that I would not be able to have a restaurant nearby, without traveling miles, and that I wanted to cancel, the person from the reservation center became very, very unpleasant, making false statements, regarding the impossible cancellation without fees for which she held booking responsible, while it was them: montagnettes, who did not want to reimburse us. Fortunately, one of the two people at the hotel was much more pleasant on the phone and offered us a package with jars that we accepted. A bottle was offered to us in the room. But this stay turned out to be really disappointing due to the telephone exchanges with the central office, dishonest and the quality of the stay (very expensive jars for what it is), a spa which we were not able to enjoy upon arriving at 8 p.m.: closed and having to leave our room at 11 a.m. In short, our next stay in Annecy will be in another establishment without a doubt.
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