Shishe · Spring Home Inn (Dujiangyan Irrigation Project Scenic Spot Nanqiao Store) Reviews

Response from Property: Dear guests, first of all, all the staff of Shishe Chun would like to express our gratitude for your thoughtful evaluation! Thank you for your support, which is our greatest motivation! The environment design of our hotel is designed by the boss's family, all of whom are graduates of art majors. Thank you for your love for the hotel design. Our original intention is to bring a warm stay experience to every customer. Our housekeepers are very happy and satisfied to serve you. I hope you have a pleasant night! Welcome to Dujiangyan next time! Looking forward to your next stay!

Response from Property: 致[唐女士]:您好！衷心感謝您選擇入住我們民宿，並對您的入住體驗深表歉意。我們始終重視每一位客人的反饋，您提到的幾點問題已緊急排查並制定改進方案，特此向您説明： **關於公共區域煙味** 民宿嚴格遵守室內禁煙規定（陽台吸煙已設定獨立通風區），您入住當天並未有客人違規在公區吸煙，我們應國家消防規定，各處有煙霧報警器，所以我們對公區抽煙的客人都會及時勸阻，並安排專人定時巡查。 **關於隔音與燈光** 民宿位於老城街區，已配備雙層玻璃，您入住的房型有隔音窗，很抱歉沒有提醒您需要關上窗户進入睡眠。關於和隔壁房間之間的隔音問題，我們用不同高低分貝的聲音進行了測試，隔壁房間都達到了很高的隔音效果，無法聽到隔壁的説話聲音。煙霧報警器是按照正規消防要求安裝，一分鐘衹微弱閃爍兩次。窗簾也是達到了95%的遮光，關上窗簾後完全不會有光線問題，這幾天我們也在調查是什麼原因導致您入住的房間晚上亮得像飛機場，實在抱歉讓您體驗不好，我們已經要求管家夜間服務過程中提醒咱們的貴賓睡覺時需要關上窗簾才不會有光污染，需要關閉窗户才會有隔音效果。**關於床墊硬度** 考慮到客人偏好差異，我們選擇的是大品牌“絲漣”旗下最受歡迎的一款高端床墊，基本所有客人都很喜歡呢，尚未收到關於床墊的負面反饋。像石頭一張硬的形容實在是讓我們摸不着頭腦，很遺憾未能讓您有個愉快的睡眠體驗。 **關於其他爭議** 我們理解您對香薰機賠償事宜非常不開心，但始終秉持公平處理原則：根據入住協議，損壞物品需按成本價補償（您打碎的MUJI香薰機原價376元，僅和您協商收取50元清潔費）。我們尊重您的反饋權利，但客觀事實也需澄清，關於子虛烏有的入住體驗我方也有權利維護我們應有的公平。若您願意再次入住，期待能用誠意彌補遺憾。祝您旅途平安順心！ **—[民宿主理人] 敬上**To [Ms. Tang], Dear Guest, Thank you sincerely for choosing to stay at our homestay, and we deeply apologize for any inconvenience you experienced during your visit. We highly value feedback from every guest, and the issues you mentioned have been urgently addressed with improvement plans. Here’s a detailed response: **Regarding Smoke in Public Areas** Our homestay strictly adheres to indoor no-smoking policies （designated smoking areas on the balcony are equipped with independent ventilation）. On the day of your stay, no guests were found violating this rule in public spaces. In compliance with national fire safety regulations, smoke detectors are installed throughout the property, and our staff promptly intervene if smoking occurs in public areas, with regular patrols conducted. **Regarding Noise and Lighting** The homestay is located in an old urban neighborhood, and double-glazed windows have been installed for soundproofing. We regret not reminding you to close the windows for better sleep quality. As for soundproofing between adjacent rooms, tests with varying decibel levels confirmed high insulation—conversations from neighboring rooms are inaudible. The smoke detector’s indicator light, installed per fire safety standards, flashes only twice per minute at a minimal intensity. The curtains provide 95% blackout, ensuring no light leakage when closed. We are investigating why your room appeared excessively bright at night, likened to an "airport," and sincerely apologize for the discomfort. Our staff will now remind guests to close curtains to avoid light pollution and windows for optimal soundproofing. **Regarding Mattress Firmness** To accommodate diverse preferences, we selected a premium mattress from the renowned brand "Sealy," one of its most popular models, which has received consistently positive feedback. Descriptions of it being "hard as a rock" are puzzling, and we regret that it did not meet your comfort expectations. **Regarding Other Disputes** We understand your dissatisfaction with the aroma diffuser compensation. However, we adhere to fair resolution principles: As per the stay agreement, damaged items are compensated at cost （the MUJI diffuser you broke retails at ¥376, yet we only requested ¥50 for cleaning）. While we respect your right to feedback, we must clarify factual inaccuracies and uphold our right to fairness regarding unfounded claims. Should you choose to stay with us again, we would welcome the opportunity to make amends. Wishing you safe and pleasant travels! **Sincerely,** [Your Host]

Response from Property: Thank you for choosing 拾舍·春，I'm very happy to serve you. Welcome to the beautiful Dujiangyan Irrigation Project next time. Thank you for your love and support~

Response from Property: Dear guest, hello! I am so happy to receive your sincere praise. The windows of our room are hollow tempered glass, which can effectively isolate the outdoor noise. With the doors and windows closed, you can ensure a good sleep. The noodles for breakfast are made by our aunt with lard, meat whistle and chili oil. So the taste will be particularly good! We hope that every guest who comes here can stay comfortably and have fun! We also look forward to your next stay! I wish you a happy life~~

Response from Property: Thank you for your evaluation~ Your recognition is our motivation to become better! I hope we can be the icing on the cake of your journey~ Looking forward to your visit again!

Response from Property: Thank you for your support and praise. Our homestay is very convenient for travel, entertainment, eating and drinking. Some free attractions in the surrounding area can be reached on foot. We have always been adhering to the user-centric concept and will continue to innovate and give back to every guest staying with high-quality services. Thank you for your valuable suggestions. We will also work harder to improve every detail to make you satisfied, assured and at ease!

Response from Property: Wow! Your photos are so beautiful! Thank you for your thoughtful evaluation. We are honored to have your recognition. We will also serve every guest sincerely. Let everyone have a wonderful and pleasant experience. Looking forward to your next visit~

Response from Property: Dear guest, hello! Thank you for your love and support for us. Your evaluation of us is really insightful. Simple, convenient, and casual are what we want to convey to every guest. We hope that every guest who comes here will feel a natural and relaxed stay experience. Our service concept is to serve guests in a professional and casual way. I am very happy that you feel our dedication and sincerity. I look forward to serving you next time! I wish you a happy time in the beautiful Dujiangyan! Everything goes well!

Response from Property: Hey! Hello, dear guest, I am very happy to receive your praise! Our homestay has a superior geographical location. It is a quiet little world in the ancient city. The homestay is designed by our boss himself, hoping to bring people a natural and relaxing feeling. The room is convenient and quick to use with an intelligent control system. Good hygiene is the bottom line of our homestay, which is the basis of everything. We guarantee one change for one guest, the room attendant cleans carefully, and the housekeeper checks the room three times to ensure that the room is clean and fresh for the customer! We believe that sincerity can be exchanged for trust and recognition. We serve every guest well. You are all our friends from afar. I hope that every guest can relax physically and mentally here and feel the warmth of home. Thank you for your recognition and love of our work! Looking forward to serving you next time!

Response from Property: Dear customer, we are very happy that you are staying at Shishechun. Our bedding and pillows are made of 80 high-count pure cotton fabrics and 90 white goose down! Many customers have reported that they like it very much, but some customers have reported that they don’t like pillows that are too soft, so we will provide you with another quinoa pillow, which has greatly improved hardness! You can always put forward your needs! Thank you for your liking for us, and look forward to your next stay!

Response from Property: Thank you for your recognition and likes! Warm service is our foundation. We hope that customers can have a perfect stay experience. Regarding the problem of cold breakfast buns you reported, we have discussed the solution with the breakfast aunt. Your suggestion is very good. We attach great importance to every experience of the guests! Thank you for your feedback! Real and beautiful! Looking forward to your next visit!

Response from Property: Thank you for your praise! The pictures are beautiful. Shishe Chun is so happy to meet you during the Spring Festival. We will continue to optimize our services and strive to do better! Looking forward to your next stay!

Response from Property: Dear customer, thank you for your recognition of Shishe Chun! The pictures are really beautiful! Shishe Chun will continue to work hard to do better. Making you feel comfortable is our pursuit. I hope you have a pleasant trip! Looking forward to your next stay!

Response from Property: Thanks for the good review dear! We are very happy to satisfy you. Shishe·Chun's original intention is to serve every guest well and let every guest feel our enthusiasm and sincerity! I hope you like the good night sweet soup in the evening and have a peaceful and sweet sleep. Afternoon tea can be served at any time during your stay! Thank you for your likes and support! Looking forward to meeting you next time!