The Queensberry Hotel

Terrible - place was closed - dark and dismal when we arrived at 8pm -would not stay there if you paid me! Couldn't get a refund and it felt.like we were just ripped.off. The place first tried to claim we arrived at 11 pm and booking app didn't help at all either - stay away !

The hotel was locked up and looked derelict. Our booking had been cancelled just before arrival but we managed to find the owner at his other property who was obliging enough, and where rooms were provided. The Queensberry needs major investment and is not the best choice.

This place deserves to be shut down. Upon arrival .. our feet stuck to the floor it was that sticky. It was a very unwelcoming atmosphere from the first step in the door. Dark and cold.. how after being shown our room which was absolutely filthy we decided we were going to leave and find elsewhere. We said we werent happy with the room and explained it was not clean, we were in no way nasty about it. This resulted in being shouted and sworn at by the owner whilst he waved a pile of cash at us he had pulled from his pocket. He was laughing at the fact he had our money anyway! Disgusting, unprofessional attitude. Joke was on him as we later got our money going through trading standards! Doesn't even deserve 1 rating.

Arriving outside the hotel was scary , as a lone female traveller ( 60+ years) The front facade was a run down mess & there was a handwritten sign on front door asking to call a number to be let in. But once I met the very nice owner and he showed me my clean & tidy room in the labarinyth of corridors all was good. Lovely hot shower, towels, shower gel etc, tea/ coffee all available. I had a good night sleep and have no complaints.

I had the displeasure of stopping in this hotel for one night only, booked through the company. Really can’t believe that ********** still list this God damn awful place - room absolutely filthy especially the bath room. Toilet flush not working, shower full of mould (wouldn’t have put a dog in it), tv not working, dodgy lock - you get the drift. £100 a night for this shambles of a place. Should have checked out straightaway but my money was taken in advance. Don’t do it, you’ll definitely regret it. And not even Basil or Manuel in sight! TA you must introduce a big fat zero rating too.

The manager was very accommodating as I had booked the wrong dates. You need to let him know you’ve arrived so you can get the fob to enter. Very helpful. Rooms are spotlessly clean. Tea and coffee making facilities in the room with generous amount of tea, coffee and milk. Great location close to some great restaurants and shops. Seagulls we’re very noisy in the night. Ask for room not on Queen street. No breakfast offered but Bob and Bert’s is just around the corner opening at 8. Lots of stairs so might not be good if limited mobility.