Highgrove House Hotel

We went here last week and I don’t think I will ever be back again! From the food, deadly atmosphere, and the rude lady who calls herself a manager, it was the worst experience eating out I think we’ve all ever had. If you want to eat alone with no atmosphere and rude staff then this place is for you. Never again!

Enjoyed good food and menu choice for Dinner. Staff very attentive and efficient. Made you feel welcome and allowed to relax over meal and coffees later. Good venue for celebrations and short holidays in Ayrshire. Location of Hotel has beautiful views of the Clyde and Arran.

A small group of 30 people attending a funeral tea (wake) but whilst the setting is lovely the sandwiches and scones were hugely disappointing. So many people commented on them and a very large amount of the food was left. At £22.50 per head I would have expected the softest of sandwiches and a better selection. We wondered if they hadn’t been covered and maybe prepared the day before. I didn’t complain as it had been a difficult time for all the family leading up to this day.

Booked this hotel back in May for 1 night, for a September wedding. Arrived at the hotel to check in at which time the front of house could not find out booking using our name. We showed them our confirmation email and email trail of communication regard early check in for the wedding during which we had been advised our room would be cleaned first that morning to have it ready for us. The staff acknowledged and accepted that this was confirmation from them however proceeded to tell us there was no rooms. Worried about time they allowed me to get partially ready for the wedding in a disabled toilet. The staff member proceeded to phone around hotels nearby which were all fully booked and advised the only one available was a £300per night hotel (more than double the price we were expecting to pay for Highgrove). With some discussion and demanding as we needed somewhere to stay for the night, the staff at Highgrove recontacted the available hotel to secure the room and paid the difference of the rooms.

Very busy at weekends with local folk dining. Staff a bit rushed and consequently all interaction with them was rushed and sometimes not fullfilled / forgotten. Room fine but shower broken and clearly had been for some time - "can't be repaired at a weekend" was the staff response. Food generally fine but fish overcooked. Good beers on tap. Breakfast very good but no fresh friut salad or yogurt. All that aside, we might go back.

As always, food and service were first class. Large, tasty portions from a menu which has something for everyone. All served by friendly staff who are a credit to the restaurant. Will definitely return, and I would recommend Highgrove to anyone in the area.