Dunhuang Hotel Reviews

Response from Property: 莫道異鄉無知己，西出陽關有故人，貴客臨門夜風停。您若歸於歡喜，我則達成所願。敦煌賓館就如歸家，敦煌賓館等待知己。感謝您選擇入住敦煌賓館，期待您的再次光臨。

Response from Property: 尊敬的客人您好！非常榮幸能成為您此次旅程的下榻選擇，感謝您對賓館位置、周邊環境和員工態度的認可評價，我們倍感喜悦。您提及的房間空間感受我們已認真記錄，並將納入後續客房升級的參考範圍。您的反饋是我們前進的動力，期待與您再次相遇，祝您旅途愉快！——敦煌賓館服務團隊敬上

Response from Property: 尊敬的賓客，您好！​感謝您選擇敦煌賓館並分享寶貴的入住體驗！對您表示的肯定和認可，我們深感榮幸！關於缺少擅長英語服務人員的問題，賓館服務團隊十分重視並深表歉意，您的反饋為我們指明瞭重要的改進方向，賓館相關團隊將盡快評估並提升多語言服務能力。您提及的 ​​“以前比現在更豪華”​，是對我們的一份珍貴提醒。我們理解變遷中的感受差異，持續專注於在當下提供舒適的住宿體驗。再次感謝您的坦誠與支持！您的意見對我們至關重要，期待未來以更完善的服務迎接您。——敦煌賓館服務團隊敬上

Response from Property: Time never stops, and Dunhuang Hotel's concern for you never ceases. We are committed to communicating with you to convey your needs. "Working with Heart, Serving with Feeling" is our service philosophy. Our original aspiration is to make guests feel at home at Dunhuang Hotel. Thank you for your recognition and comments, and we look forward to seeing you again.

Response from Property: 尊敬的賓客，感謝您選擇入住敦煌賓館，您的認可和支持是對我們最大的鼓勵，為您服務是我們的榮幸。敦煌賓館期待與您再會，祝您行程順利、旅途愉快！

Response from Property: Thank you for staying at the Dunhuang Hotel and your affirmation of our service. We know that your affirmation contains some disappointments. We will take one step at a time, steadfastly do a good job in service, do not run away from fantasy, do not pay attention to false noise, as always adhere to the"Heart to do, to serve" service concept, wish every guest can get a comfortable and comfortable stay here, look forward to your visit again.

Response from Property: Dear Guest, Thank you for choosing to stay at Dunhuang Hotel and for taking the time to share your experience. We are honored by your positive feedback on the soundproofing of the room, the comfort of the bedding, and your enjoyment of the breakfast pastries and the dishes in the downstairs restaurant (especially the fried dough sticks and mutton soup). Your affirmation is the most direct encouragement to the entire hotel service team. We will always be committed to providing you and all our guests with high-quality travel services. We sincerely look forward to your next visit and wish you a pleasant journey! —Dunhuang Hotel Service Team

Response from Property: Dear Guest, Thank you so much for choosing Dunhuang Hotel and sharing your valuable feedback. We sincerely appreciate your positive assessment of the hotel's service and facilities. Furthermore, we are delighted to learn of your appreciation for the hotel's unique historical atmosphere; your satisfaction is our greatest motivation. We look forward to seeing you again and wish you a pleasant journey! —Dunhuang Hotel Service Team

Response from Property: Thank you for staying at Dunhuang Hotel and for your positive feedback on our service. We understand that your praise may have contained some minor shortcomings. We will take one step at a time, working diligently and conscientiously to provide excellent service, avoiding empty promises and unrealistic ambitions. We will continue to uphold our service philosophy of "doing things with heart and serving with sincerity," hoping that every guest will have a comfortable and relaxing stay here. We look forward to your next visit.

Response from Property: Dear Guest, Thank you for choosing to stay at Dunhuang Hotel and for taking the time to share your valuable feedback. We are delighted to learn that you were satisfied with the hotel's convenient location, clean and tidy environment, and the warm and attentive service of our team. Your affirmation is our greatest motivation to continue our efforts. At the same time, the hotel team also takes your feedback regarding some outdated facilities and the unpleasant shower experience very seriously, as this provides us with crucial areas for improvement. The hotel will continue to optimize its facilities and service management to provide you and all our guests with attentive service and a comfortable accommodation environment. We look forward to providing you with even better service in your future travels. Have a pleasant journey! —Dunhuang Hotel Service Team

Response from Property: Dear Guest, Thank you for choosing to stay at Dunhuang Hotel and for sharing this detailed and insightful review! We are honored to receive your sincere praise for the hotel's meticulous design and elegant environment, especially your appreciation for the overall style and atmosphere. We are also delighted by your specific mention of the "Dunhuang Cultural and Creative Store," your practical feedback about "stocking up before departure," and your detailed comment about the "beautiful and comprehensive collection of stamps." It is our hope that you can create portable memories of Dunhuang's unique charm to accompany you on your journey. We also value your valuable feedback regarding the room size and some facilities; your comments have been recorded and submitted to the team for evaluation, and will be updated gradually in the future. Every piece of feedback you provide is invaluable; whether it's praise or suggestions, it drives us forward! Thank you for choosing to experience Dunhuang Hotel with such a nuanced perspective. We sincerely look forward to your next visit to experience more of Dunhuang's charm! —Dunhuang Hotel Service Team

Response from Property: Thank you for choosing to stay at Dunhuang Hotel, and we are even more grateful for your kind and generous feedback on areas where we can improve. Addressing the issue of outdated room facilities is urgent, and the hotel has already begun planning room upgrades. As the saying goes, "A journey of a thousand miles begins with a single step," and "Constant action makes even the most difficult tasks possible." We acknowledge our shortcomings and are actively working to improve, aiming to provide you with a better experience next time you stay. Our motto is "I put others first, and everyone puts me last," and our goal is to create a service philosophy and atmosphere of "doing things with heart and serving with sincerity." We sincerely look forward to your next visit.

Response from Property: Dear Guest, Thank you for choosing to stay at Dunhuang Hotel and for taking the time to share your experience. We are deeply grateful. We apologize for any inconvenience caused by issues with room design and food value that may have prevented us from meeting your expectations. We also appreciate your positive feedback on the hotel's parking convenience, the lobby's Dunhuang-themed ambiance, and the check-in/check-out process. These are part of the hotel's service team's efforts. Your valuable feedback on the rooms and breakfast will guide us towards even greater goals. The hotel team has included the bathroom design issues in our renovation assessment and plans to upgrade the bathrooms to better meet guests' needs. The catering team is carefully considering the breakfast selection, presentation quality, and ambiance, taking into account your feedback and suggestions from other guests, to improve the overall value and dining experience. Thank you again for your recognition and valuable suggestions! We eagerly look forward to creating an even better stay for you as our services and facilities continue to improve. We wish you a pleasant journey! —Dunhuang Hotel Service Team

Response from Property: Dear Guest, Thank you for your kind review and praise. Your positive feedback and appreciation of the dining environment are a great encouragement and affirmation for our hotel service team, and we are deeply grateful! We are honored to receive your commendation. Regarding the room design and flooring issues you mentioned, the hotel takes them very seriously and has recorded them and forwarded them to the relevant departments for evaluation, inspection, and rectification. We sincerely thank you again for your trust and frankness; your supervision and understanding illuminate the path to improvement for the hotel. May your journey always be filled with wonderful experiences. —Dunhuang Hotel Service Team