Tianhe Hotel

The room is very big and I am very satisfied with my stay. Yang Xiufen from the housekeeping department is very dedicated. She helped me arrange a footbath and a humidifier. The stay experience is very good and it is worth recommending!

I was extremely unhappy when I checked in. I stayed for three consecutive days, but I still gave a good review. I can't lose my objective evaluation of a hotel because of one person! I ate beef noodles for breakfast for three consecutive days, it was so delicious! There is indeed no coffee machine! The foot bath bucket at night shocked me, I must applaud! Let me write why I was unhappy! I started planning the Hexi Corridor trip on March 20, and planned to stay in Dunhuang for four nights. Between Dunhuang Villa, Sheraton and Tianhe, I chose the deluxe business standard room of Tianhe Hotel and booked two nights + two nights of Sheraton. Later, due to the change of itinerary, I changed it to Tianhe Deluxe Business King Bed for three nights on May 3. The standard room was only 732/night, and the king bed room I booked was 1100/night. I read the reviews before. Some people said there was a bathtub, and some people said there was no coffee machine. When I checked in, I carried two 24-inch large boxes and two backpacks into the lobby. There was no concierge, no luggage cart, and a man standing at the front desk looked at me (I later learned that it was Manager Shi from the sales department). I asked if there was no concierge? The manager answered that he had gone to set up the exhibition! I rolled my eyes in my heart, then why don't you help me? You just watched, without any sense of hotel service! When checking in, I asked the lady at the front desk if there was a bathtub? The last three days of the 14-day trip were in Dunhuang, and I still wanted to be more comfortable. The front desk said no... I took out Ctrip and said it was written here. At this time, the man pointed at my phone and said that this photo was a suite. I said it said a luxurious big bed, and he was still saying that this was a suite! He was so anxious! At this time, I was very annoyed with him! I asked the lady at the front desk if I could upgrade? The lady was about to open her mouth, but he interrupted and said that this was a suite. I said I would pay the difference! The lady was about to open her mouth again, and he interrupted again: Do it quickly, make up the difference! I was speechless. The lady looked at me with the room card and my ID card. At this moment, she was already very unhappy. I said, give me the room card, any room is fine, I am checking in on credit, you can deduct the money yourself! Then I pulled two pieces of luggage upstairs, and the man just looked at me... or another lady came over to press the elevator for me. At this time, I was so angry that I forgot to ask a series of questions such as the location and time of breakfast, how to register the license plate for the vehicle parked in the basement, and even didn’t know which building I lived in! Later, when I passed by the front desk at night, I remembered that the front desk lady and I only said one sentence during the whole stay: Is there a bathtub? Answer: No! Then she looked at me and I looked at her, and listened to the man interrupting! After going upstairs, I was anxious to work and wift couldn’t be used, so I went to the housekeeping department again. At this time, I asked about the room problem. The response speed of repairing wifi was still very fast! It turned out that mine was indeed a suite. The lady opened a suite for me at the beginning. She held the room card in her hand and kept watching me and talking to Manager Shi. I couldn’t interrupt! In the following three days, I went in and out, and the service attitude of all the staff was really good, including meeting me in the elevator when I went down to the basement, and accompanied me to walk to find the car for fear that I couldn’t find the car! So if I have the opportunity to come to Dunhuang again, I should choose Tianhe again! Finally, I would like to write to the hotel managers. Your sales department is not a good staff just because of how many activities it attracts. If Zeiss and the business school can come, it is not necessarily the credit of the sales staff. It is more about the good service and good reputation that bring customers! You can't let the hotel's service down just because he signed the order and attracted customers! It is also extremely impolite for a man to interrupt two ** magazines! Another point is that such a big hotel, in and out for three days, there is really no concierge or porter. I suggest you learn from Zhangye Hotel, Wuwei Liangzhou Hotel, or Dunhuang Villa. The concierge service is basically comparable to that of a five-star hotel in Beijing! (Before leaving, I went to Dunhuang Villa on purpose. There were two cars in the parking lot, but there were four concierges at the door, and they were very well behaved!)

It's a new and big hotel with friendly waiters. A. Chen called ahead to arrange a flight pick-up for me. Zhang Xiao'e introduced the weather conditions of the day and travel precautions every morning. She also prepared water for foot bathing every night. She was very caring towards us. Highly recommend staying in this hotel

The hotel is in a good location and the service is very warm. The staff member Chen Lingling contacted us two days before check-in and was very considerate to help arrange the airport shuttle and communicate the details of check-in. After check-in, the room service Yang Xiufen also reminded us to eat every day and arranged room service every night, which was very attentive and thoughtful. Although the hotel facilities are not very new, the rooms are spacious and the service is warm, which is also a plus. In addition, the beef noodles for breakfast are very delicious. My friend eats two bowls every morning. I prefer flower rolls and braised beef