The property is so convenient! It's located next to everything. Rooms are really nice, beds are so comfy, plush amenities and the bar is amazing! I haven’t experienced any noise levels during my four times staying here. The staff is so awesome and attentive. I feel very comfortable all around. I've only had one complaint, which wasn’t a huge deal. I arrived extremely early, around 10 am due to my plane schedule being changed, and I was given a room that wasn’t as clean as I'd grown accustomed to on the property. They switched me to something fabulous when it was ready and I had no issues. It was perfect in every way. The Manager called me the next day addressed the situation and made it right. I was already completely satisfied but him taking time to check on me has made me a loyalist to this property! The only thing that would need to be adjusted, service-wise, is the approach to breakfast. My Mother and friend let me know that they asked about accessing a Microwave to warm their leftovers and both times were told that ”it's not our brand to do microwaves”. They both felt shunned and that makes me sad because I've only had exceptional experiences here but this is my Mom, so I must mention it. We went to the JW Marriott the next day and microwaves were brought and installed into her room, so I'm not sure why AC would position it like that. For me, the Microwave isn’t an issue but if you need one when traveling, call ahead for clarity. Overall, I'd still recommend this property without a doubt! They told me this after I'd spoken to the hotel manager and I'm absolutely sure he would have addressed this had he known. I'll be back next month!
Very Good
98 Reviews