Dusseldorf Stadtbezirk 1-Carlstadt 4-star Hotels

Friendly staff that all spoke English. The location felt safe and was very quiet but still central. The room was nice enough and had enough space, and the hotel was comfortable with some artistic design. My room faced towards the direction of the old town but was silent at night, and quiet during the day even with the windows wide open. Plenty of hot water, but the towels were small and cheap. A coffee expresso machine in the room with coffee but no tea. The hotel looked a bit tired in places but nothing to worry about and repairs were ongoing. Unfortunately the advertised computer I needed was missing apparently broken. This was unacceptable and my only real complaint. No garden seating area. The breakfast was good with enough to choose from including hot food, but it finished early at 10:30. The English black tea wasn’t and was horrible, so British tea drinkers bring tea yourself. If passing I’d stay here again for sure.

I had a reservation for two people from 29/04/2022 until 02/05/2022. The hotel is not for sure 4*. I would say that it is more 2 or 3 stars. The room was not clean. No shampoos were offered, which is a standard for a 4* hotel. Only the same refillable hand soap in the sink and in the bath. No slippers are offered, which is also a standard for a 4* hotel. Take your slippers if you visit that Hotel because the floor is covered by a carpet which is impossible to be cleaned since everyone, even the housekeepers, enters the room with shoes from outside. The heating was not working, and the room was very cold. We asked why there is not heating, since the feeling temperature outside was 6 degrees (May in Germany) and the night receptionist told us that there is a rule from the municipality of Dusseldorf that shuts down the heating in all hotels in spring. This excuse seemed to me very weird, and I asked the receptionist if this is the case for every hotel in Dusseldorf. The receptionist answered me ”Yes”. Then I asked if all the residents of Hilton Hotel feel the same cold that I was feeling at that time and he smiled and told me that Hilton is Hilton, they do not feel cold and the room there costs 200 euros and not 50-60 euros like in Wyndham. So according to his sayings, the heating is shut to Dusseldorf's hotels according to the price and not generally to all hotels. Good to mention that 4* of Wyndham and 5* stars of Hilton do not justify a cold room. Finally, we asked for a second blanket and all the three nights we were sleeping with 2 blankets in a 4* hotel. The next day (30/04/2022) we had a really bad experience with the same receptionist again. We left the hotel early in the morning and we returned at 10:30 pm. Then, we realized that one of the pillowcases was dirty. We mentioned that to the night receptionist, and he told us that he could do nothing about it and since all the rooms are full we could not give us a new, clean pillowcase. I asked him if they have spare pillowcases and he told me ”No”. How is it possible for a 4* hotel not to have spare pillowcases? I asked him what we should do with the dirty pillowcase and he told me to sleep in that pillow without the pillowcase!! Oh my God this is not a solution!! Thus, in that night we slept two people in one pillow. Really bad experience. What kind of residency is that when the room is cold and two people sleep in one pillow because there are no spare pillowcases? The receptionist was really rude to us, he told me that we pissed him off, he was laughing at me ironically and when I was saying that I could not believe that a 4* hotel provide such bad services he told me that in his opinion the hotel is not really 4* and he wants to start working in a better hotel. Even the receptionist of the hotel admits that Wyndham Garden in Dusseldorf is not really a 4* hotel. He also told us that that we was planning to move us to a bigger and cleaner room as a upgrade but now that we pissed him off

The hotel is very good, the location for the day Dusseldorf is more than good. Internal parking is a little small for a SUV, but it's good that the possibility is there. We had a standard room, these are small. Furthermore, all the facilities were available which you need. All of them we recommend this hotel.

Very satisfied, good service

A stay at THE FRITZ Düsseldorf places you in the heart of Düsseldorf, just a 4-minute walk from Konigsallee and within a 5-minute drive of Rhine Promenade. This boutique hotel is 3.9 mi (6.3 km) from Messe Düsseldorf and 1.9 mi (3 km) from Mitsubishi Electric Hall.Make use of convenient amenities, which include concierge services and shopping on site.Enjoy a satisfying meal at FRITZ's FRAU FRANZI serving guests of THE FRITZ Düsseldorf. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.Make yourself at home in one of the 31 guestrooms featuring refrigerators and free minibar items. Flat-screen televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

If you stay in Dusseldorf more than 1 month, I will definitely recommend this apartmenthaus. I know you are unfamiliar in Dusseldorf, but the location is very central, nearby Carlsplatz. If you are foody, you can directly go to the bakery (HINKEL) or Casa Luigi (Italian restaurant) within 30 sec. Munstermann is also located in the same street.

Very nice hotel. Excellent service. Location was ideal, rooms were well designed and very comfortable l. The food during our stay was very good during the medical tourism conference. The chefs are to be commended. An added specific compliment here for the employee, Zoe. She is one of the restaurant managers. She worked both days of our trade show as her time was needed at our conference. She did an excellent job, was most helpful to me and other guests, was busy all the day, translated from English to German for some of the other staff in the kitchen and was smiling all the day asking how everyone was doing. She is a excellent employee and a representative in the hotel to seek for assistance. Her English is perfect. Excellent attitude and work ethic. Also, the check in by Mr. Koch was also very good. He helped me find a pharmacist quickly before it closed, printed the directions and showed me where to walk. There is a most helpful man working in the lobby. I spoke with him a long time. He is from Nigeria. I travel to Africa often for my work. This hotel has exceptional service, amenities and staff. Well done Zoe, Mr. Koch (cannot remember his first name) and my Nigerian friend in the lobby. The lobby of the hotel is quite attractive. Worth spending time there relaxing.

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

I can’t say enough about our stay here except that I wish I could have stayed for longer. The staff and service was perfect from start to finish, being highly professional but personable at the same time.