Guest Reviews of Innside by Meliá Düsseldorf Seestern
8.0/10
Very Good
37 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities8.0
Service8.0
Cleanliness8.0
DAZAZA
The Innside Room
Stayed in Aug 2022
Business travellers
6 review
9.5/10
Amazing
Posted on Sep 18, 2022
Nice Hotel. Nice people. Nice bar
Andrew O
Stayed in Jun 2024
Business travellers
4.0/10
Posted on Jul 3, 2024
I booked this hotel specifically because it says "Air Conditioning" in the rooms, I got to the hotel to be told "No we don't have air conditioning." Great start to a 31c day... I stayed in Room 123. There is a dial on the wall, it has - and +, it does nothing in this room and is actually broken, see video. My colleagues room turned on a small fan behind the vents when it was turned to -, it wasn't cold air but it did do something. That means it's probably been broke in Room 123 for months if not years. I did raise a maintenance request whilst I was there, nothing was done. There is a free "mini-bar" in the room, it contained 5 bottles. 3 were fruit drinks with over 24g of sugar per bottle, still water and sparkling water. The fridge was also barely cold, it's basically a cupboard in the shape of a fridge. The lightbulbs in the room were still incandescent, not LED, which meant as well as having no air conditioning they actually heated up the room. The TV was small and had no media setup for you to connect your own devices. The remote and TV are not locked down which means you can connect devices fairly easily but there is also only 1 plug socket behind the TV so if you want to plug in something that requires power, make sure to bring a socket extension bar. Big floor to ceiling window helped with the heat but relies on it being windy. The TV remote was dirty. The bathroom extractor fan made a high pitched whine. The ceiling in the toilet cubicle was botched together. There is a magnified mirror attached to the wall which perfectly caught the light into my eyes whenever I brushed my teeth. Water damage around the sink could do with some TLC. The towels are nice and soft, probably the best towels I've ever had in a hotel.
6/7
Response from Property: Dear Andrew, Thank you for reviewing your recent experience. we are pleased that you appreciated our towels our goal is to provide each guest with a unique experience and we proudly individualise our categories. We sincerely apologise for the inconvenience you experienced with the TV and air conditioning. We are already working to resolve these issues. We are glad that we were able to provide you with a more comfortable room by changing your room. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Joel Gomez Front Office Manager INNSiDE by Melia Düsseldorf Seestern
Guest User
Stayed in Jul 2023
Business travellers
10/10
Outstanding
Posted on Aug 1, 2023
Das Innside ist am Seestern in Düsseldorf eines der besten Hotels. Das Personal ist sehr freundlich und kümmert sich immer um alle Anliegen! Besonders hervor streichen muss ich die Bar - Sabri zaubert die besten Cocktails und macht auch mal was es nicht auf der Karte gibt!
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Response from Property: Lieber stefanzech, vielen lieben Dank für Ihre tollen Worte zu unserem INNSiDE Seestern, unserem gesamten Team und natürlich auch für den fantastischen Kommentar über Sabri. Wir freuen uns sehr, dass wir Sie immer wieder mit unserem Service begeistern können. Bis zu Ihrem nächsten Besuch schicken wir alle ganz herzliche Grüße aus Düsseldorf, Fariba Gholamalischahi, Guest Experience Manager