Top Hotels in Dusseldorf with Spas

The hotel has just been taken over by Clayton. We could no longer freely use the swimming pool. It would now cost 15 euros pp. The room was neat, the toilet very low. Breakfast was fine. The range of food was a bit limited for us and also pricey. Service at the bar was fine.

Very close to the airport and can be reached on foot. The front desk is very friendly and the breakfast is delicious with many varieties. The room is quite large and the facilities are very good. You can ask for disposable supplies from the front desk.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

One of my favorite hotels in the world, none of them are hotels of the Medici Family Art Museum. Rolls-Royce spare car, more than 500 years old antique copper embossed door handle, king's red seat ..., museum-level sculpture, tapestry ... Unfortunately, the newly renovated room replaced the old oil painting ... Still love Medici

Very general, in the country is the three-star type, but still relatively clean, very close to the city, the surrounding scenery is good

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

I can’t say enough about our stay here except that I wish I could have stayed for longer. The staff and service was perfect from start to finish, being highly professional but personable at the same time.

Very satisfied, good service

Overall, the hotel is a decent business hotel with modern rooms, a good breakfast at a nice location in Düsseldorf. You can hear the noises of a major thoroughfare and the heavy trams which use this thoroughfare in the rooms towards the back of building . So, if you are noise sensitive like me, the rooms in the direction of the park should be your preferred choice as they are perfectly quiet. The reason for the low evaluation is the following incident: when I arrived at the hotel in the evening after a long day and a business dinner, I had to find out that my room had already been prepared for the next guest. None of my personal belongings were left in the hotel room! As the reception had correctly confirmed my departure date during check in, there must have been obviously a miscommunication within the hotel about my departure date. I can accept that such miscommunication within a hotel can happen. However, what I cannot accept is the fact that my personal belongings could actually not be found any more in the hotel on that evening after I did inform the reception about my problem. I was provided that night with a toothbrush, a shaving kit and some other bathroom utensils. In the next morning, my belongings still had not surfaced so that I had to go to my business meeting with the same clothes that I had worn the day before. Right before my meeting started at 9:00 in the morning, I received a phone call from the hotel that my personal belongings had been found and were ready to be picked up at the hotel, 15km away from where I was at that point. After an intervention of the corporate travel manager, the belongings were carried to my meeting location by taxi and arrived before noon that day. On the positive side, the reception staff was very friendly and I was actually offered a monetary compensation for the lost clothes (something I declined, as I was certain that the belongings would surface at some point again; as I had to leave for my business meeting at that point in the morning, there would have been no time to buy new clothes. And buying clothes at 08:00 in the morning in Dusseldorf is a difficult undertaking anyhow). However, being “nice” only goes so far for a business hotel. For me, it is plainly unbelievable that the personal belongings of a hotel guest can just be removed from the hotel room and disappear for some time. I have now waited ten days for an official response from the Melia management, but as this response has not been forthcoming, I feel I would like to share this experience. May be there will be a reaction based on this post. If there will be, please do not tell me that you are ”committed to meet and exceed the expectations” of your guests. At least in my case, these expectations were not met.

The hotel is located on the banks of the Rhine, with a clear view of the lake and a variety of birds and exteriors that make up a unique natural landscape. The hotel has convenient parking in front of the hotel, the store management is very good, the waiter is very polite, the breakfast is also good 👌