Ibis Strasbourg Aéroport le Zénith

The room wasn‘t fully cleaned (remaining trash on the table). The phone to call front desk did not work. The staff is arrogant. I wanted to ask if they are lockers in the city centers, and instead to tell me that they don‘t know, they were angry that I even ask this question. Also, despite the name, the hotel is quite far from the airport (25 eur taxi ride) I arrived at the airport at 1 am and there were no taxis or Ubers available. As some taxi came, they refused to bring us to the hotel because they wanted a further destination. I had to argue with one taxi after 1 hour waiting time that they would give me a ride.

They can’t speak English, and I booked 3month ago with payment When I got the hotel they couldn’t find my booking info, They weren't that friendly and eventually Trip.com service took care of it. After that, they didn't even apologize for the situation If you are not French,, you shouldn’t be there

Very nice establishment. We stay there during our visits to Strasbourg and also during seminars. The staff are always very attentive and the leisure area is a great idea to keep the youngest and even the parents occupied. Nice and peaceful.

The breakfast was terrible, you only got a choice of croissant, baguette or chocolate roll. There was salami, ham and cheese (1 kind of each). There was no bacon and no decent eggs, you could only cook your own eggs in a kind of water boiler. But unfortunately, this did not work either. There was 1 kind of cornflakes, milk and that was it. Not worth 10.50 euros. Next, none of the staff spoke English. Fortunately, I could speak French fluently but my friends could not communicate with the staff. The rooms were very outdated, unhygienic. There were dirty white spots on the curtains, the beds were dirty, there were dirty green spots on the sheets. In addition, the air conditioning did not work in 2 of the 3 rooms. While it was over 35 degrees during our stay. You could not operate the water properly. It was either ice cold water or boiling hot water. The hot water also ran out very quickly, so that in the end you had to wash yourself with cold water. There were no plug sockets in the places that should normally have one, such as a bedside table. Finally, during check out, they charged too much even though one room had checked out a day earlier. I asked if the bill was correct before I paid, and the receptionist said everything was fine. When I got the bill, it turned out that she had not checked it at all and that we had paid a lot more. I then got back in cash everything that was overpaid. I don't recommend this accommodation, also because it is situated in a sketchy area. All around the hotel there are smashed-up cars, broken tyres,... Untidy neighbourhood. I recommend to stay away from there unfortunately.