Guest User
December 22, 2025
Location: Very conveniently located right across a couple of bus stops and also a few steps away from Ocean Terminal tram stop. The Oean Terminal has a few well known brand outlets which we did not visit but if you have nothing else to do, it could be a nice way to spend your time. Also the Royal Britannia Yacht is right there.
Cleanliness and facilities: just as expected from IHG, very clean and also the facilities that we wanted: luggage storage, a simple bar/ restaurant and hot breakfast. Nothing extraordinary but absolutely essential. Note: scrambled eggs could be better.
Service: OK, as expected. We had already sent a note saying we were going to arrive between 1 AM and 1:30 AM, and when we came to the reception around 1:15 AM, they promptly delivered the keys and on the inside of the card was written "no show". Which means the reception doing the night shift never saw our note and had already marked us as possible "no show". It did not hurt us, but I did not like the fact they never read our note, it shows the impersonal nature of their service. Therefore I deducted one star.
Note: The cranberry tea is a nice selection. It helped my headache. Thanks.
