DoubleTree by Hilton Edinburgh City Centre Guest Reviews
4.3/5
Very Good
123 review
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Verified reviews
Location4.5
Amenities4.0
Service4.4
Cleanliness4.4
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All reviews(123)
Positive reviews(22)
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Negative reviews(1)
Guest User
King Room
Stayed in Sep 2024
Couples
21 review
4.5/5
Great
Posted on Jan 7, 2025
Strategic location in Edinburgh city, great for business traveller too. Nice breakfast and great view of Edinburgh castle.
Response from Property: Dear Guest,Thank you for sharing your experience at the DoubleTree by Hilton City Center. We are delighted to hear that you enjoyed our convenient location and the stunning views of Edinburgh Castle. It’s great to know that our breakfast offerings and cleanliness met your expectations as well.We value your feedback about our amenities and service. Please rest assured that we continuously strive to provide an exceptional experience for all our guests, and your comments help us identify areas where we can further improve.It was our pleasure to host you, and we hope to welcome you back during your next visit to Edinburgh. Should you require any assistance or have specific preferences for your future stays, please don’t hesitate to reach out.Warm regards,Savia RodriguesFront Office Manager
Guest User
Double Room
Stayed in Nov 2024
Couples
2 review
3.5/5
Posted on Dec 8, 2024
More like a 3⭐️ than 4 stars hotel. Room is average size and toilet is tiny. Water got splash everywhere after shower. Everything is old and needs maintenance in the room we got. We checked in on a Friday night and loud music can still be heard past midnight.
Response from Property: Dear Guest,Thank you for sharing your review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We regret to hear about the maintenance issues and the layout of the bathroom in your room. Our team is actively working on enhancing our facilities, and your feedback will be shared with the relevant departments to prioritize improvements.We also understand how important a good night’s sleep is, and we’re sorry to learn that noise disturbed you during your stay. Please know that we are looking into measures to minimize disruptions, particularly during busy weekends.Your comments are invaluable to us, as they help us identify areas where we can improve. We hope you will give us another opportunity to provide you with the high standards of comfort and service we strive to deliver. Should you decide to stay with us again, please reach out to us directly so we can ensure a more enjoyable experience.Warm regards, Savia Rodrigues Front Office Manager
Guest User
King Room
Stayed in Aug 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 16, 2023
Staff were friendly and respectful. The room was nice and clean.
Response from Property: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay and that our Staff were friendly and respectful. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager
Chao zi ran
Two Double Room
Stayed in Jun 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 30, 2023
卫生:good
设施:good
服务:good
Response from Property: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager
Guest User
Double Room
Stayed in Apr 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jun 5, 2022
Quick and easy check in. Location was great close to coffee shops and great pubs. Room was clean and the shower was good. Everything we needed for our time in Edinburgh.
Response from Property: Dear Guest,Thank you for your wonderful review of the DoubleTree by Hilton Edinburgh City Center! We’re delighted to hear that you had a perfect stay and found our location, cleanliness, and amenities to your satisfaction.It’s great to know that our quick and easy check-in process, proximity to coffee shops and pubs, and comfortable room with a good shower met all your needs during your time in Edinburgh.We truly appreciate your feedback and look forward to welcoming you back in the future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,Savia RodriguesFront Office Manage
RealChiron
King Room
Stayed in Feb 2025
Solo travellers
10 review
4.5/5
Great
Posted on Mar 14, 2025
The bathtub is a bit small and the location is a bit off. It is quite convenient to go to TLS to submit your visa
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Guest User
King Room
Stayed in Dec 2024
Couples
11 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The room has a view of Edinburgh, has a romantic atmosphere, and is not far from other attractions. It is worth recommending
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Response from Property: Dear Guest , Its a shame that i cannot address you by your name as it is not reflecting here....What a lovely review—thank you! We're so pleased to hear that you enjoyed the beautiful view of Edinburgh and found the atmosphere romantic. It’s always great to know that our location added to your experience, making it easy to explore the city's attractions.We truly appreciate your recommendation and hope to welcome you back for another memorable stay soon!Best regards,Savia RodriguesFront Office Manager
Anonymous User
Twin Guest Room two Single Beds
Stayed in Sep 2024
Solo travellers
10 review
4.2/5
Very Good
Posted on Dec 23, 2024
The room is really average, the soundproofing is not very good, the room layout is also very strange, some rooms of the same level have bathtubs and some do not. Although the location is very good, right under the Edinburgh Castle, the overall price is still expensive
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the DoubleTree by Hilton Edinburgh City Center.We are glad to hear that you appreciated our prime location near Edinburgh Castle and the level of service provided by our team. However, we regret that aspects of your room did not fully meet your expectations.We understand your concerns about the room layout, soundproofing, and inconsistency in amenities such as bathtubs. As our property features a variety of room types and configurations, we always strive to accommodate guest preferences where possible. Please feel free to contact us directly for any specific requirements during future bookings, and we’ll do our best to meet your needs.We appreciate your comments regarding pricing and will take this into account as we continuously evaluate our offerings to provide the best value for our guests.We hope to have the pleasure of welcoming you back and providing an improved experience during your next visit to Edinburgh.Warm regards,Savia RodriguesFront Office Manager
Peiwowan
Deluxe King Room with Castle View
Stayed in Jan 2024
Other
3 review
2.7/5
Posted on Feb 19, 2024
The overall rating of this hotel is average and not worthy of the price. The location is great, only 10 minutes walk to the castle. I booked a castle view room and the view was great, as shown in Figure 2. It was basically the same as the promotional picture. However, the hotel is obviously old, mainly reflected in some hardware facilities. for example
1⃣️. You can clearly feel the old floor under the carpet in the entire corridor of the room. When you walk in the room, you feel empty and stuffy under your feet, and there are sounds.
2⃣️. Secondly, the sound insulation is poor, mainly reflected in the entire wooden floor structure. The sound of external walking is transmitted into the room very loudly through the old floor. It sounded like there was constant walking around upstairs.
3⃣️. Facilities and services need to be strengthened, the bath towels still have holes, and the supply is not enough.
4⃣️. Disposable supplies are not provided and need to be requested. I asked for two toothbrushes, but the toothpaste was still expired. As shown in Figure 1, it has been expired for more than half a year.
5⃣️. The bath water is too small and too cold. The heating was insufficient, the hot water was small, and I was freezing to death.
I don’t know if it’s because the city has a strong historical atmosphere, so they all have this kind of old-fashioned building, or if it’s because of individual hotel differences. Overall, if I go to Edinburgh again, I will choose another hotel and try again. It shouldn't be worse than this one.
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Response from Property: Dear Peiwowan,Thank you for sharing such a detailed review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We value your feedback and sincerely apologize that we did not meet your expectations during your visit We apologies for all the issues you faced, and this has been passed on to our improvement team .Your feedback is invaluable in helping us improve, and we are grateful you took the time to share it. Should your travels bring you back to Edinburgh, we hope you’ll consider giving us another chance to provide a better experience. Please feel free to contact us directly so we can ensure your next stay is both comfortable and enjoyable.Warm regards,Savia RodriguesFront Office Manager
The hotel is too old. The floor under the carpet is creaky. It is expensive. Not recommended.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the DoubleTree by Hilton Edinburgh City Center.We regret to hear that your experience did not meet your expectations. We understand your concerns regarding the condition of the property and the creaky flooring. While our historic building offers charm and character, we recognize the importance of maintaining modern standards. Your feedback has been shared with our team to prioritize necessary updates and improvements.We also acknowledge your comments regarding the pricing. Our goal is to offer a balance of value and comfort, and we’ll continue to review our offerings to ensure we deliver the best experience possible.We hope you might reconsider and allow us the opportunity to provide you with an improved stay in the future. Should you decide to return, please do not hesitate to contact us directly so we can assist with your arrangements.Warm regards,Savia RodriguesFront Office Manager
Guest User
Two Double Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Convenient transportation and thoughtful service
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful review and for choosing the DoubleTree by Hilton Edinburgh City Center!We’re thrilled to hear that you enjoyed our convenient location and thoughtful service. Our team works hard to provide a seamless experience for our guests, and it’s always rewarding to know we’ve met your expectations.We hope to welcome you back during your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know.Warm regards, Savia Rodrigues Front Office Manager
Diluoerzhouguanfu
Double Room
Stayed in Sep 2024
Business travellers
13 review
4.5/5
Great
Posted on Nov 18, 2024
Satisfactory service and comfortable room.
Original TextTranslated by Google
Response from Property: Dear Diluoerzhouguanfu,Thank you for your kind review and for staying with us at the DoubleTree by Hilton Edinburgh City Center.We’re delighted to hear that you found our service satisfactory and your room comfortable. Providing a welcoming and relaxing experience is our top priority, and it’s wonderful to know we met your expectations.We look forward to the pleasure of hosting you again on your next visit to Edinburgh. If there’s anything we can do to make your stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Savia Rodrigues Front Office Manager
TianxingTony
Twin Guest Room two Single Beds
Stayed in Oct 2023
Family
70 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Facilities: very good
Hygiene: very good
good environment
The service was excellent
Original TextTranslated by Google
Response from Property: Dear TianxingTony,Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay and found our facilities, hygiene, environment, and service to your satisfaction.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh.If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know.Warm regards,Savia RodriguesFront Office Manager
Tange857
Double Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Still very good
Original TextTranslated by Google
Response from Property: Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had another great stay with us and that everything rom the surroundings to our service, met your expectations.Your continued support means a lot, and we truly appreciate you choosing to stay with us again. We look forward to welcoming you back for another perfect experience in the future!Best regards,Savia RodriguesFront Office Manager