Guest User
October 20, 2023
Upon arrival we was greeted by a staff member who wasn’t helpful at all and remained sat down facing away from us, we was told we was no longer booked into the hotel and they’d booked us into the sister hotel when asking where this hotel is they responded with not here… after abit of back n forth we was given the name but that was all. we had to leave and walk to the other side of town whilst using google maps to locate this hotel, we was not impressed because when we compared the prices n the sizes of the room we had been downgraded. I have really bad arthritis we originally requested a bottom floor room due to help. We had to walk up 6 flights of stairs to the room with our own cases.