Courtyard by Marriott Edinburgh Reviews

The hotel's location is fantastic, just under a ten-minute walk from Edinburgh Waverley train station, making it super convenient if you're arriving by train. Plus, Calton Hill is right behind the hotel, and you can even see it from some of the windows. The breakfast selection isn't huge, but the ingredients are fresh. The only downside was that the room didn't have a toothbrush, toothpaste, or slippers, and there was no bathrobe either, which was a bit of a surprise since the photos showed one.

The hotel staff were really friendly and accommodating. I arrived around 11 AM, expecting to wait until the afternoon to check in, but they let me check in right away! Much more flexible than European hotels. Plus, the hotel is within easy walking distance of the attractions.

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

This was by far the best hotel we stayed at during our trip to the UK! It was very reasonably priced, the room was spacious, and the bathroom was huge. The location was also super convenient, with a delicious Italian restaurant and a coffee shop right next door!

The environment is great and very clean, with good soundproofing – you can't hear conversations from next door. It's also quite close to attractions like Princes Street, just a short walk away. Plus, there's a large mall nearby, which is convenient if you don't want to order takeout and prefer to eat there.

The room was clean and well-equipped. The hotel is right next to a bus stop, which was very convenient. The front desk staff were very friendly, and the housekeeping staff were also very meticulous.

the hotel was so clean and modern, with a really big room -- more than enough for 2 people. the location was so great because it was right beside a theatre and we cld even catch a last minute show there! the hotel was close to our needs ie shopping, sightseeing at the royal mile and city centre.

The hotel service was quite good, and the room was clean. The location is decent; it's a short walk to Princes Street. Overall, I'm very satisfied! 👍

This was my first time bringing my mom back to Edinburgh since graduation, and this hotel was always on my wish list when I was a student. The room offered a view of Calton Hill, and I'd definitely choose to stay here again on my next visit. It would have been even better if the room was on a higher floor. Plus, the haggis at the hotel breakfast was delicious, even better than the one at Haggis Box!

The room was a bit small for the price. The hotel itself is quite large, and it was hard to find the room, as I had to go through several doors. The breakfast selection wasn't extensive either.

Location was a bit of walk from Waverley station about 10mins and located on the main street. Breakfast selection was good, no less expected from Marriott group. Room was big and clean. Overall a pleasant stay.

Overall excellent Hotel very strategic location to Waverley Train station,bus stop and St James mall Staff at breakfast area very friendly and attentive to service Just that hotel shower area needs better maintenance - stains on bathroom walls

This is the best value-for-money hotel I've stayed at in Edinburgh. The room was large and new, and the location is fantastic – just a ten-minute walk from the train station and very close to Princes Street.

Good location and very clean, 10 minutes walk to station