The booking part was easy, however there wasn’t any wording that parking wasn’t free. The parking experience was terrible as there were no instructions on how to get out of the garage to get back to the hotel. All the doors in the garage are locked. I had to wander all over to find a door that should have been locked but was conveniently ajar to escape. My room door was wide open when I arrived and the floors were filthy. There was dirt all over the bathroom floor and the carpet didn’t look vacuumed. Breakfast was disorganized, staff arriving late, not all food was available, there wasn’t a menu on the table so it was assumed they were not serving hot food, just continental. The hot food that I did order was pathetic. A bacon sandwich had 1 thinly sliced piece on 2 huge pieces of toast.
The location wasn’t bad, just a quick walk to the town. The staff were friendly. I don’t think the things I have mentioned would be too difficult to rectify and could make the place more enjoyable for guests. Especially the parking instructions! Please please add how to get out of the garage to your paper.