Staycity Aparthotels West End

Staycity Aparthotels West End Reviews

Staycity Aparthotels West End

Brandfield St, Edinburgh, EH3 8AS, United KingdomView hotel details
Staycity Aparthotels West End
Staycity Aparthotels West EndStaycity Aparthotels West EndStaycity Aparthotels West End
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Guest Reviews of Staycity Aparthotels West End

9.2/10
Great
170 review
Verified reviews
Location9.1
Amenities9.3
Service8.9
Cleanliness9.3
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All reviews(170)
Positive reviews(165)
Reviews with photos/video(52)
Large rooms(32)
Many amenities(28)
Quiet & comfortable(26)
Awesome kitchen(17)
Perfect for families(11)
Convenient for shopping(11)
Friendly front desk staff(9)
Close to train station(8)
Negative reviews(5)
Anonymous User
One Bedroom Apartment (Open Plan)
Stayed in Dec 2025
Family
1 review
9.5/10
Amazing
Posted on Jan 8, 2026
The front desk staff were friendly and welcoming, and the room was cozy and comfortable. The space was very spacious, enough to accommodate a family. It came with a washing machine and a kitchen, though you'll need to buy your own condiments for the kitchen. It's a bit of a distance from Edinburgh city center, but a taxi ride is under £10, making it very convenient. Public transport is also an option.
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Response from Property: Thank you very much for your kind review. We are delighted to hear that you found our front desk staff friendly and welcoming, and that you enjoyed the comfort and spaciousness of the room, especially for a family stay. We are glad the kitchen and washing machine were useful during your visit. As noted, we do not provide cooking ingredients, and we appreciate your understanding. While we are a short distance from Edinburgh city centre, we are pleased that you found taxis and public transport convenient. We hope to welcome you again in the future. Warm Regards, Laura Staycity West End, Edinburgh. Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
9 review
8.5/10
Very good
Posted on Jan 23, 2026
The room largely matched the description and offered good value for money overall. However, the fridge in our room was broken and wouldn't close properly. After speaking with the front desk, they fixed it while we were out on the second day. It worked for a few hours, but then stopped closing again, so we had to wedge a piece of paper in it. Also, the drain tends to clog easily, so if you're not careful, the bathroom can flood. The heating was good, it was clean and relatively quiet, and had well-equipped kitchen facilities. There's a supermarket within walking distance. There's also paid underground parking available (14 pounds/day). You need to check with the front desk first, then drive a few meters forward, press a button, and the front desk will open the gate for you to park. Edinburgh isn't very big, so if you're up for it, you can walk to the castle and the Old Town. Public transport nearby is also convenient.
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Response from Property: Hello,Thank you for taking the time to leave us such a brilliant review! We're so glad you enjoyed your stay with us and managed to notice so many of our best features - especially our staff, who greatly appreciate your kind words. We're sorry to hear about your issues with your fridge and please be assured that we have ammended this now, so if you stay with us again you will not have the same trouble. We hope we can still welcome you back in the future to experience our excellent location and parking facilities again :)Warm Regards, Georgina + The Reception Team
Yimeikeaiderena
One-Bedroom Apartment
Stayed in Nov 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Jan 3, 2026
The room was fantastic, fully equipped, and we could even make our own breakfast. The numerous security measures at the room entrance made us feel very safe. It was quiet at night, and we could walk to all the attractions. There's also a supermarket nearby. We'll definitely stay here again.
Original textTranslated by Google
Response from Property: Hello, Thank you for taking the time to leave us such a wonderful review! We're so glad you enjoyed our excellent location and the convenient appliances in our spacious apartments. We look forward to welcoming you back in the future. Warm Regards,Georgina + The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Oct 2025
Family
2 review
9.0/10
Great
Posted on Nov 30, 2025
Not so much restaurant around but luckily have one Tesco Express (Convenient store) nearby so can buy anything to cook in the apartment 👍
Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad you found the nearby Tesco Express convenient for picking up everything you needed to cook in the apartment. While the immediate area has fewer restaurant options, we appreciate you highlighting the convenience of having a well-stocked store close by. We hope you enjoyed the flexibility of self-catering and would love to welcome you back again in the future.Kind Regards,LauraStaycity West End, EdinburghReception Team
T.Gt
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
3 review
8.0/10
Very good
Posted on Jan 13, 2026
Apartment was cozy and nice but had some issues with the bathroom door .
Response from Property: Dear Guest,Thank you for your feedback. We are glad to hear you found the apartment cozy and nice. We are sorry to learn about the issue with the bathroom door and appreciate you bringing it to our attention — this has been passed on to our maintenance team so it can be addressed. We hope to have the opportunity to welcome you back and provide an even better experience next time.Kind regards,LauraStaycity West End, EdinburghReception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Sep 2025
Family
2 review
4.0/10
Posted on Oct 15, 2025
very dusty and old apartment with very limited service. I booked 1 br apartment with 1 sofa bed. I particularly asked for 3 adults stay and paid much more than 1 br for 2 adults, but at the time we arrived, nothing has been set up for 3 people. We need to set the bed and ask for extra sheet cover, quilt and pillow. the dusty quilt set bag caused me running nose all night. Move over, the staffs delivered different information. the male staff told me the nespresso coffee capsules are free to refill, then few minutes later, the female staff told me the coffee capsules are charged while I ask for refilling. during my stay 3 nights, there is no clean service at all. with paying for over 300 pounds per night, this service is not acceptable. 完全不推薦哩間服務公寓,俾左服務公寓價格,但完全冇服務。訂三人一間房,夜晚抵達公寓查看房間僅夠兩人使用。通知前台要求重新set,最終也僅是俾多一套床品自己set。床品塵蟎導致我一晚鼻敏感。 超過3000港紙一晚竟然在幾粒膠囊咖啡上說法不一,一陣免費一陣又要收費。如此混亂管理。三日完全沒有服務也沒有清掃。本次旅途中最差體驗。
Response from Property: Hello,We're very sorry to hear you found the room dusty, this does not meet the standard we strive to at all. Hygiene and guest comfort are our top priorities. In regards to the cleaning service during the stay: as we are 'aparthotels' and not a full hotel, we give guests more freedom to remain undisturbed during their stay - this means we only offer complimentary cleaning if your stay is 7+ days. However, additional cleans are available upon request. We hope you'll give us another chance if you're ever back in Edinburgh.Many Thanks,Georgina + The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 9, 2025
Very conveniently location. Feel very safe. Suitable for families.
Response from Property: Hello,We're so glad to hear you and your family enjoyed your stay and our excellent location. We pride ourselves on being a safe, welcoming base for your Edinburgh trip.Many Thanks,Georgina + The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 10, 2025
The room was very spacious and well-equipped. Supermarkets are within walking distance, which made preparing our own dinner and breakfast very convenient. The castle is about a fifteen-minute walk away, and the train station is roughly a ten-minute taxi ride.
Original textTranslated by Google
Response from Property: Hello,Thank you for your wonderful feedback! We are delighted to hear that you found our apartments great for families. It is always a pleasure to provide a comfortable and welcoming space for all ages.We would love to welcome you back soon!Warm regards,Izabela and Reception Team
Mason Kai
One Bedroom Quadruple Apartment
Stayed in Jun 2025
Family
26 review
10/10
Outstanding
Posted on Aug 1, 2025
This is a wonderful serviced apartment in Edinburgh. The living room features a fold-out sofa bed, allowing it to comfortably sleep four people. The kitchen is fully equipped, and there's a supermarket conveniently located nearby, making it easy to buy groceries and prepare delicious meals. The area is very quiet, and Edinburgh Castle is just a 20-minute walk away.
Original textTranslated by Google
6/7
Response from Property: Hi,Thank you for sharing your experience! We are thrilled to hear you enjoyed the spacious apartment with the sofa bed and well-equipped kitchen. It is wonderful that you found the location peaceful and convenient for exploring Edinburgh, including the castle nearby. We look forward to welcoming you back soon!Warm regards,Izabela and the Reception Team
xwha
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
21 review
9.0/10
Great
Posted on Jan 15, 2026
Room is spacious and clean, comes with all amenities (plates, dishwashers, washing machine etc). Just a short walk from haymarket which is still pretty convenient. Noting that they charge for baggage storage
Response from Property: Thank you for taking the time to leave a review. We’re pleased to hear that you found the room spacious, clean, and well equipped, and that our location near Haymarket was convenient for you. We hope to have the opportunity to welcome you back again in the future.Best WishesLeanne
Guest User
2 Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
3 review
5.5/10
Posted on Dec 27, 2025
The location is a bit far from the City Center and busy places, you have to walk 30 minutes if you want to get to the city center
Response from Property: Hello,Thank you for taking the time to leave us a review, your feedback is always important to us. We're sorry you didn't feel satisfied with the location, we normally get a lot of compliments on it. It is true that we are not in the busy heart of the city, we provide a more quiet, comfortable stay where you can wander into the city (15-20 min walk) at your heart's content. However, we understand that the Scottish weather can make walking unappealing sometimes, so we're proud to note that we're located next to a bus stop that takes you to the Royal Mile (the centre of the town) and we are happy to organise taxi's for any guests that want to journey elsewhere. We hope we can still welcome you back in the future so you can experience the full extent of Edinburgh. Warm Regards, Georgina + The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in May 2025
Family
33 review
10/10
Outstanding
Posted on Jun 29, 2025
The location is fantastic – very close to Grassmarket and just about a 10-minute walk to Edinburgh Castle. What's even better is that the room comes with a kitchen, and there's a Chinese supermarket nearby, which makes cooking your own meals incredibly convenient.
Original textTranslated by Google
Response from Property: Thank you for your lovely feedback! We're so glad you enjoyed the convenient location and the kitchen facilities. Great to hear that you found everything nearby, including the Chinese supermarket — sounds like it made your stay even more comfortable! We hope to welcome you back again soon.
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 30, 2025
I love staying there. the staff friendly and helpful . this is second time staying here. I strongly recommend staying here . u can cook, there's sufficient heater in the room. heating rack is nice to dry ur clothes. close to bus station
Response from Property: Hello,Thank you for taking the time to leave us such an amazing review! We're so glad your second stay was as good as your first. We get lot of compliments on our location and ammenities, so we're glad that they continue to impress. And your kind words for our staff are especially appreciated. We always aim to be welcoming and friendly. We look forward to seeing you in the future.Warm Regards, Georgina + The Reception Team
HHL__
One Bedroom Apartment (Open Plan)
Stayed in May 2025
Travelling with friends
15 review
9.0/10
Great
Posted on Jun 13, 2025
Good living environment, quiet, the room is big, with a lovely kitchen. 10 mins walk to city centre. 3 mins walk to nearest supermarket. Free and convenient luggage storage before checkin or after checkout. Highly recommended
Response from Property: Thank you for your kind review! We're glad you enjoyed the spacious, quiet rooms and the lovely kitchen. It’s great to hear that our convenient location and luggage storage service made your stay easier.
Apenghalou
One Bedroom Apartment (Open Plan)
Stayed in May 2025
Couple
55 review
10/10
Outstanding
Posted on Jun 6, 2025
To get to the hotel from the train station, take bus 34 and get off at Gilmore Park; it's located right behind the Hampton by Hilton. Check-in was convenient and pleasant, with the front desk staff providing detailed explanations. The hotel offers self-catering facilities, including pots, a microwave, an oven, cutlery, and plates. Lidl supermarket is a 10-minute walk away, and Tesco is even closer at just a 2-minute walk. I recommend Lidl due to its lower prices and wider variety of products.
Original textTranslated by Google
Response from Property: Thank you for your review! It’s great to hear that you enjoyed your stay. We’re glad you appreciated the kitchen facilities and the convenient location near Lidl and Tesco supermarkets. Thanks for recommending Lidl for its variety and good prices!