Esterhazyplatz 3, Eisenstadt, Burgenland, 7000, AustriaView Hotel Details
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Hotel Galántha Guest Reviews
9.1/10
Great
67 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.1
Amenities9.0
Service9.1
Cleanliness9.1
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All reviews(67)
Positive reviews(35)
Reviews with photos/video(4)
Negative reviews(9)
petra
Comfy
Stayed in Oct 2023
Couples
2 review
7.5/10
Posted on Dec 26, 2023
The location is incredible, right opposite esterhazy castle.
There where not a lot of guests so bkfst buffet was not very great on different things. Bkfst price is 29 euros pP
The broom had missed out underneath our table this morning. Disappointing.
Even though the hotel opened about a year ago, there was a little wooden bench with some loose hanging rods at the backrest.
Kenneth Tan (Weng)
Double Room
Stayed in Jun 2024
Solo travellers
6 review
9.5/10
Amazing
Posted on Jul 19, 2024
Very beautiful hotel and close to all attractions.
Guest User
Double Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 20, 2025
Perfect! Excellent!!!
Guest User
Comfy
Stayed in Sep 2024
Couples
1 review
9.5/10
Amazing
Posted on Oct 5, 2024
The ladies at reception were very friendly and helpful, the room was comfortable and breakfast was plentiful and excellent. The people in the service were very nice and always courteous. All in all, we look forward to coming back.
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Guest User
Comfy
Stayed in Aug 2024
Business travellers
15 review
10.0/10
Outstanding
Posted on Oct 4, 2024
Very suitable for business guests.
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Lilyqq2018
Superior Double Room
Stayed in Oct 2024
Business travellers
10 review
10.0/10
Outstanding
Posted on Nov 6, 2024
The room is really nice
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Guest User
Comfy
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 2, 2025
Freundlicher Empfang, ausgiebige Einweisung,Garagenplatz, Platz für den Vierbeiner, ausgiebiges Frühstück, zentrale Lage.Trotz Regens ein wirklich schöner Kurztrip nach Eisenstadt. Zimmer mit phänomenaler Aussicht....
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Guest User
Double Room
Stayed in Jun 2023
Couples
1 review
10.0/10
Outstanding
Posted on Aug 6, 2023
Modernes Cityhotel in bester Lage mit ausgezeichnetem Frühstücksbuffet. Das Personal ist sehr freundlich und bemüht. Wir kommen gerne wieder.
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Response from Property: Lieber Gast,wir bedanken uns für die volle Punktzahl bei Ihrem Feedback!Mit freundlichen GrüßenAntonio LubinaRooms Division Manager
Guest User
Stayed in Jan 2025
Solo travellers
10.0/10
Outstanding
Posted on Feb 11, 2025
The room was very comfortable and clean. Although the open plan bathroom looked a bit weird at first but it was very modern. The staff were very friendly. Loved the location right next to Schloss Esterhazy. Ideal for walking round the old part of the city and the Schloss grounds.
HXRob72
Stayed in Jun 2024
Business travellers
10.0/10
Outstanding
Posted on Jul 11, 2024
Stayed for 2 nights on a business trip to the area. The hotel itself is very modern and the staff are friendly and helpful. My room had a great view of the castle and was very clean and spacious. the breakfast options were very good so I would definitely recommend the hotel
Response from Property: Dear HXRob72, thank you for your great feedback! Kind regards Antonio Lubina Rooms Division Manager
buuussi
Stayed in Nov 2023
Couples
6.0/10
Posted on Dec 4, 2023
I definitely pinned my hopes to high. My reservation was booked for the next day. The wooden bench in the reception area had some of the upright wooden connection sticks sticking out. The hotel opened only a year ago. Supposedly 4 stars. So be aware with little children. The described opulent breakfast buffett was rather low key, as there were not a lot of guests, and in our opinion not worth € 29,-. Fair and square, but only if guests do not get charged the full amount. There were about 3 waiter attending this breakfast buffett, underneath our table though seemed that the broom had missed out that morning. As well as the cloth to wipe the table.
Response from Property: Dear Guest, Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience or disappointment you encountered during your stay. Your feedback is invaluable to us as it allows us to continually improve our services and facilities. We are truly sorry to hear that your reservation was booked for the wrong date and that you encountered issues with the wooden bench in our reception area. Please rest assured that we have addressed this matter with our maintenance team to ensure such incidents do not occur in the future, especially concerning the safety of our guests, particularly those with children. Regarding your comments about our breakfast buffet, we regret that it did not meet your expectations. Furthermore, we apologize for any lapses in cleanliness that you observed during breakfast service. This is certainly not indicative of our usual standards, and we will reinforce our housekeeping procedures to prevent such oversights in the future Once again, we appreciate your feedback, and we hope that you will give us another opportunity to exceed your expectations during your next visit. Please do not hesitate to contact us directly if there is anything else we can assist you with. Kind Regards Antonio Lubina Rooms Division Manager
Guest User
Stayed in Dec 2022
Couples
10.0/10
Outstanding
Posted on Jan 31, 2023
Excellent location and super stylish design, comfortable rooms and an excellent breakfast. Also a lovely rooftop bar. Pet friendly. A wide garage. Very accomodating and helpful staff Everything one can wish for. I suggest to reserve directly and not through orher webpages - the price was better directly.
6/7
Response from Property: Dear Guest, thank you very much for your great feedback! Your feedback helps us in order to maintain our high standards in the upscale hotel industry. We hope to greet you again in our hotel Galántha soon. Kind regards Antonio Lubina Front Office Manager
Guest User
Stayed in Dec 2022
Other
2.0/10
Posted on Jan 31, 2023
My family (me, my wife and our lovely 11 months old baby daughter) visited the hotel restaurant for the first and the last time on Sunday 30.10.2022 to enjoy a lunch and time together. We knew that the hotel was totaly new and we expected there at least a good and tasty food. Unfortunately the new hotel's restaurant on the ground floor next to the lobby needed only one thing. Hospitality! Nobody noticed us after entering the restaurant and we had to ask waiters for their attention. When we sat down at the table we heard the complain from one woman sitting behind us with her friend (they were the only other guests in the restaurant apart from us) that her pasta sauce was extremely salty and with hair in it! The waiter appologized her and she changed her order to Caesar salad. Based on her experience and very limited Sunday menu we ordered two Caesar salads. We waited 45 minutes and that was really weird because only 3 eating guests were in that time in the restaurant (the older lady behind us, me and my wife). The artifical lemon taste in our ordered water was terrible but that was nit the highlight. When the waiter came after long waiting he brought only the one salad for me and my wife! I still do not understand how this sutuation could happen in 4* hotel because immediately after our order I asked the waiter one more time to make BOTH salads with chicken and not vegetarian. During the time we waited for salads the other three couples came to the restaurant but nobody from waiters paid attention to them so they left. One other pair eas special becouse they asked waiters about possibility to sit down next to the window and the waiters left them wait 5 minutes for "Sorry it is no possible" answer. The problem I currently see in this hotel restaurant is missing hospitality hand in hand with open eyes and ears. If the restaurant cannot handle 3 "eating" (the older lady behind us, me and my wife) guests and a few questions it will be even bigger dissaster with higher number of guests. Me and my wife left the restaurant without paying (we drank half of the water only) and eating - we didn't touch the salad. We complained to the waiter that we wouldn't wait for other portion other 45 minutes. During leaving we were hungry and we heard the waiters discussiun wheter they shiuld have forced us to pay us for water or not.
Response from Property: Dear Guest, Thank you very much for your feedback! We will train our service employees even more to provide more comfort for our guests. I`m sorry for what occured during your stay in our restaurant. I want to guarantee you that this is not our standard in the upscale hotel industry. Kind regards Antonio Lubina Front Office Manager
Guest User
Stayed in Nov 2024
Other
8.0/10
Very Good
Posted on Dec 10, 2024
After a concert, I went to the bar of the Hotel Galantha with my son. Although we didn't have a reservation, we were given a seat at the bar. We were able to watch the cocktails being mixed. The view from the terrace is really beautiful. The music was just too loud, you could hardly have a conversation.
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Theresia N
Stayed in Dec 2023
Travel with friends
8.0/10
Very Good
Posted on Jan 4, 2024
We were in the roof top bar, very nice, but the chairs are very heavy and once you sit down it's hard to get up. We had a reservation so getting a seat wasn't a problem, the cocktails were very good, the snacks very expensive but plentiful and very good. The view is fantastic and a visit is highly recommended. What we noticed was that everything was reserved and when guests came they were turned away with the explanation that everything was reserved. We were there from 5:30 p.m. to 9:30 p.m. and most of the tables were empty. It's possible that someone came later. You could write "reserved until....." and let people sit down in the meantime. There's clearly a problem with the organization here.
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Response from Property: Dear guest, thank you for your feedback! We are pleased that you enjoyed your stay in our rooftop bar "TheTop". Regarding the organization, we will consult with our bar team to avoid such situations in the future. Kind regards, Antonio Lubina Rooms Division Manager