Aqua Nicaragua

Our experience at this property was awful from the moment we arrived. No one showed us the cabin or explained how anything worked. The ground floor AC didn’t work because the remote was never provided, and the toilet was broken, forcing us to flush it with a container of water. The restaurant was closed the entire first day and open for only a few hours the second, forcing us to drive to another town just to find food. After check-in, there was no service, no assistance, and no emergency contact provided. Traveling with small children made these conditions intolerable. We couldn’t stay the two nights we paid for and left early. Absolutely not worth the money — uncomfortable, poorly managed, and lacking even basic hospitality.

The facilities are in poor condition and completely neglected. Customer service is terrible; the receptionist left me talking to myself and didn't offer any solutions when the room's air conditioning didn't work. The cabin had rotten parts, and the balcony was missing a guard. This is definitely not a hotel to recommend.

We booked online and when we arrived at the hotel- IT WAS CLOSED! Do not book here. They are a bunch of old wooden villas in a jungle all individually owned. There is NO hotel there. Do not get ripped off. We are still trying to get our money back. Beware of the scam.

Pros: beautiful property in the middle of the jungle, private beach, and delicious food at the restaurant. They were very kind to upgrade our room close to the beach. It was a beautiful 2-story villa with a kitchen, private pool, a balcony, and AC in the bedroom. Cons: lack of honesty and services Leading up to the trip, we received a few emails telling us about all the activities and services available in the resort. They offered complementary hiking and snorkeling, and we could pay for yoga classes, spa treatments, romantic packages, and activities such as surfing, hikes on Mombacho and Omepete island, etc. None of that was available once we got there. We asked the reception to book activities and they said they would call amd organize them. They never did. After a few days, we decided to book them ourselves through tour websites. We even asked them to call a nearby golfing course and they said they would. After 3 days, they said the golf course hadn't answered yet. My partner emailed the golf course and we got a response within 5 minutes. The staff at the reception were very kind, but not helpful and the lack of honestly from the management really disappointed us. The restaurant staff were always great and the service was excellent. The reception even gave us the wrong opening hours for the restaurant so we showed up late one evening. The staff were still there and were so extremely kind to prepare us a meal even after closing.

DO NOT BOOK HERE! The hotel is closed. I was looking for a hotel to stay in, this came up as an option. I booked it and thought all was great. I drove 3 hours only to find out when upon arriving they are no longer in business. The hotel was either sold or I'm not certain what happened, but I had to drive around to find something else.

This property is located in the heart of the jungle and it's beautiful! The only wildlife I encountered was the crabs that tried to take over our romantic dinner on the beach and some other wildlife at that time. Everything else was amazing, just be mindful there is no elevators all stairs...so if you're taking older parents with you be mindful of how they would get up and down. It's an amazing workout tho, my legs are super tight because of it lol...so glad I workout because it could have been a lot worse. Great property for relaxing and that is what we did! Great staff and people!