Holiday Inn Express & Suites Omaha West

Elevator is slow. Breakfast is average. Room is old.

Poor standard lack of guest attention We had booked 4 nights in a suite for 4 persons. It did not start so well. The room door was open when we arrived and it looked like someone had been in the beds. The toilet in our room was broken, the flush leaver was not attached. The room only had 2 towels despite being booked for 4. We were moved to a standard room that did not have the additional space we paid for. The girl in the reception promised that the manager would contact us for compensation… In the afternoon on the second day we were moved back into the first room, still not equipped with towels for the four of us, and dirty one left on the sink, possibly from the Plummer that fixed the toilet? Beds were in the same state. We also complained about the jackhammer noises that came from the downstairs public A/C unit. Complained about that, nothing happened. When you book a room with breakfast included you expect to actually find basic breakfast elements like bread and yoghurt, not at this hotel! Second morning we did not get any bread. Third day two of us got bread, no yoghurt in site. Fourth morning still no yogurt and only blueberry bagels. For the fifth morning made in a different reservation the yoghurt was still not there!!! I brought our own as this was as I expected. When you at Friday night get promised that the manager will get in contact regarding compensation and that person still have not contacted us at checkout on Wednesday morning there is little hope that they will pay attention to this comment!

First room that gave us, the TV did not work. They forgot about us and I had to go down to remind them we needed a new room. Got the new room and ititially though it was fine... that is until about midnight, when I found out that the door was not able to "latch". Anyone could just walk in. ******* said that the total price we would pay was $99. I asked for a printout of charges before leaving, and it indicated $92 (nclusive of all charges). When I got my CC statement, they had charge me $117. Will not return