Duet Hearts

The hotel was located in a mountainous area, making me wonder if it was actually there, but the staff were all very kind and friendly. The shower room floor was a bit slippery, which was a little scary.

I stayed at Duet Hearts for 4 nights. It's conveniently located close to the main street, making it easy to get around for sightseeing. The owner was incredibly kind and even helped me arrange a bus ticket to Colombo. As other reviews mentioned, the breakfast was absolutely delicious – better than any restaurant I tried. If I ever visit Ella again, I would definitely love to stay here.

What's great: The host's hospitality was so invaluable that we felt right at home, like we were staying with the kindest and most sincere relatives. The room was clean and had everything we needed, including an iron, heater, kettle, and clothes dryer. The hotel doesn't have the frills of a modern hotel (it doesn't have the latest renovations or luxurious interiors), but it's clear they care about the comfort of their guests. This was primarily because we checked in a day after our reservation. Unfortunately, we were caught in the middle of a cyclone with torrential rain on our way from Nuwara Eliya to Ella. However, the host personally greeted us at the door and asked his kitchen manager to stay late for us and prepare a meal. Although we were well past our scheduled breakfast time, the staff politely waited, allowing us, wet and cold, to take a hot shower and change. Then a young worker served our breakfast and immediately helped us carry our bags to our room. On the day we couldn't check in on time, they contacted us and offered to help us get to our destination safely. Rented bikes left us with little choice but to accept their help, though their offer was invaluable. Ultimately, the hotel staff treated us with understanding and care. Therefore, Duet Hearts truly holds a place in our hearts for warm and heartfelt memories. Breakfast is simple, but you'll definitely not go hungry before exploring the city. It's conveniently located for walking routes in Ella: there's access to the tourist streets, and we walked to the Nine-Arched Bridge ourselves, without using a taxi. Cons: The access road to the hotel is bumpy, with washed-out soil and gravel in places. Be careful in rainy weather, but it's perfectly possible to drive there, with a driver, or on foot. The hotel grounds aren't exactly luxurious, but this didn't stop us from admiring the jungle from the second floor. We felt cozy, peaceful, and huggy at Duet Hearts, despite being subjected to nonstop wet weather. We definitely recommend visiting.

It's not really a hotel; it's more like a guesthouse. The location is rather remote, so I recommend taking a tuk-tuk to the entrance. Walking isn't advisable because there are no streetlights and you might encounter wild animals.

The location is hard to find and you have to contact the boss to find it, but there is a surprise. Not a very nice room, but clean, with hot water and a big balcony where you can see monkeys. The boss is very friendly and I personally think it is better than a traditional hotel. But it will be very dark when you walk out on the street at night, so be careful.