Snouck Van Loosen - Boutique Hotel Enkhuizen

Located in downtown Enkhuizen, near the train station and attractions. Guests praise the friendly and helpful staff. The breakfast has a good selection but some miss fresh orange juice.

Not being able to accommodate even the smallest late checkout for a mother traveling with a four-month-old baby when there is a storm outside, with the argument that they need all rooms ready by 14:00, one hour before check-in, is, to me, just rude and does not make any sense. Unless they have as many housekeepers as they have rooms and every room takes two hours to clean, that argument is just a sign of bad service and laziness. The hotel overall is okay, but regarding the cleanliness of the room, I cannot believe it would take two hours to clean; otherwise, the mold in the bathroom, for example, would not be there. I would advise the management in training for some of the staff in how to speak to guests and what terms to use. For example if a late check out would actually not be available for a real reason, there are many other ways of communicating this instead of making up bad excuses. As someone who works in the hotel industry, I know how much a late check out can mean to some guests and I also know that for a hotel like this it would be hard to find a situation where a later check out could not be accommodated.