NO.2105, Songshuping, selenium capital complex building, liujiaoting sub district office, Enshi City, Enshi City, Hubei, ChinaView Hotel Details
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Echeng Hotel (Enshi Minzu Road) Guest Reviews
4.8/5
Excellent
4593 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4593)
Positive reviews(4546)
Reviews with photos/video(598)
Friendly front desk staff(448)
Classy environment(402)
Large rooms(367)
Delicious breakfast(363)
Awesome amenities(318)
Convenient parking(174)
Would stay again(110)
Near shopping area(73)
Negative reviews(47)
Happyhippo
Guestroom (2 Beds)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 3, 2024
An extremely pleasant stay. Spacious rooms, very high standards of cleanliness, hospitality and excellent service, good location and delicious breakfast. The hotel also has a laundry and gym with very new equipment. Very recommend.
Response from Property: Dear guest: Hello! Thank you for your thoughtful feedback. We also firmly believe in serving every family member with care. We are willing to share the joy of growth with you on the road, and we will bring you more surprises and emotions on your journey of growth. Our meeting was wonderful, and we hope this wonderful experience will continue to last! Looking forward to meeting you again! hand heart gesture
Guest User
Cozy Room (2 Beds)
Stayed in Feb 2023
Other
4 review
5.0/5
Outstanding
Posted on Apr 28, 2023
nice!
Response from Property: Dear guests: Thank you for your praise of the hotel. Thank you for your support and liking for us. We have always regarded the guests who live in Yicheng as our family, our friends, and our good neighbors. We will provide you with a more comfortable and pleasant stay Experience, solve your practical problems when you stay, let you be your family, friends and neighbors even though you are away from home, call us when you need it, we are all by your side, don't make you feel lonely, care about you, considerate you are every Everyone in Yicheng should do it. There is no best but better. We have been pursuing it all the time. Welcome to Yicheng Hotel again. We are waiting for you to come back!
Liudayong
Guestroom (2 Beds)
Stayed in May 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on May 10, 2024
The room is very big. We booked two rooms and got a free upgrade at the front desk. The mattress and pillows are very good. We drove there. The hotel has free underground parking. I will stay here again next time!
Original TextTranslated by Google
6/8
Response from Property: Dear guests: Thank you for your support and love for Yicheng Hotel! Although we are separated by the screen, we can still feel the warmth, just because of your support and affirmation. The hotel is located near the Enshi North Expressway Exit and the transportation is very convenient. There are many kinds of breakfasts, and the Chinese and Western buffet breakfasts with great taste will help you start a day full of energy. The continuous pursuit of excellence is our service goal, and doing things with heart and serving with affection is our purpose. When we impress you with high-quality service, it is also the best encouragement for us. Your 5-point praise BlingBling illuminates the hearts of our friends. May happiness accompany you every day. Welcome to come back often. I look forward to giving you a more satisfactory stay experience next time, and I also look forward to getting your praise again. Come often in the future!
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Solo travellers
1 review
0.7/5
Posted on May 9, 2024
The feeling when entering the hotel was actually quite good. I didn't expect to find a long woman's hair on the pillow after entering the room. I felt bad instantly. I don't know if the cleaning lady didn't do a good job, or if the hourly room used by others didn't change the pillowcase at all. I just had to deal with it myself. I was very tired after a day of climbing the mountain here. I could have slept a little longer in the morning, but the community opposite the hotel started to renovate at 7 o'clock in the morning. The noise was too loud and I couldn't sleep at all. Lightning avoidance!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for your stay. The hotel requires that the rooms must be changed after each guest and the cups must be disinfected after each guest. You can rest assured. We are really sorry that your experience has been affected. Since you booked a small room with an inner window, in order to make your stay more comfortable, we upgraded you to a room with a larger outer window for free. We are really sorry that it has caused you trouble. It is our inconsiderateness. If you have any questions in the hotel, you can call the front desk and we will actively help you! We apologize to you again and sincerely look forward to your visit again. I wish you a happy life!
Guest User
Standard Cozy Room (Double Bed)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 2, 2024
Clean and sanitary, good service attitude, complete facilities, parking available, and convenient access. I looked at many hotels online and read a lot of reviews before choosing this one, and I was not disappointed.
Original TextTranslated by Google
Response from Property: Dear guests: Life is always full of uncertainty, but also full of unexpected warmth. Thank you for choosing Enshi Minzu Road Yicheng Hotel. It is an honor for Yicheng Hotel to let us meet you by chance in the vast crowd. We look forward to meeting you again next time!
Guest User
Standard Cozy Room (Double Bed)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 2, 2024
The room is super comfortable, the room is super big, the bedding is super clean, especially the front desk lady, the service attitude is super good, the front desk hall is also clean and comfortable, and it is very convenient to travel. I will book this hotel next time
Original TextTranslated by Google
Response from Property: Dear guests: The torrent of time has swept away youth and years, but it cannot sweep away the beauty in our hearts. I am very happy that Yicheng can accompany you to spend this wonderful time. In Yicheng, there is always unexpected warmth~Enthusiasm, hospitality, and warmth are the ways of hospitality of Yicheng people. Comfort, tranquility, and humanity are the unique and comfortable experience of Yicheng. Yicheng advocates neighborhood service, and we believe that guests are family members. Yicheng, welcome you home!
Guest User
Standard Cozy Room (Double Bed)
Stayed in Apr 2024
Couples
16 review
3.2/5
Posted on May 3, 2024
1. The platform price is good, cheaper than the market price;
2. The location is very good, there are many supermarkets and restaurants around, and it is not far from the transportation hub and urban attractions;
3. The room is at the end of the corridor, which is a common problem of online booking rooms; the window is the commercial residential building opposite, which is still under renovation, the building distance is close, and the sense of privacy is low;
4. There are welcome fruits and snacks every day, and the smoke-free treatment noted must be praised, but there are many smokers in the lobby and elevator and no supervision;
5. The room area is large enough, and the facilities need to be improved: the automatic curtains are faulty, the water pressure is low (the water volume for bathing and flushing the toilet is insufficient), and the water temperature is hot and cold (the switch is difficult to adjust, and the water temperature will change by itself)
6. The biggest complaint: There is a self-service laundry room, but it is fully self-service. The washing machine and dryer are not integrated. You need to wait for the washing to be done and change to another machine for drying, which is very time-consuming. There is no sign for the washing and drying queue, and there will be queue jumping if you don’t keep watch. There are notes, but no staff will handle it according to the requirements. The clothes that have been coaxed are required to be hung up, but they are thrown into the basket next to you and piled up for you to find;
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Yicheng Hotel and giving us feedback on your stay. We are very sorry that this stay did not meet your expectations. For the problem that the room you mentioned is located at the end of the corridor, you can inform the front desk of your needs before checking in, and the front desk will give priority to choosing a suitable room for you; for the smoking problem you mentioned, during the peak period of May Day, the staff are noisy, and there are no-smoking signs in all directions of the hotel. Please understand that the no-smoking counselors did not achieve full control; for the curtains and hot water problems you mentioned, I have reported them to the engineering department. You can give feedback to the front desk during your stay, and we will handle them for you in time; for the time-consuming washing machine you mentioned, you can call the front desk, and we will arrange staff to wash and dry it for you and send it back to your room. The hotel's washing machine is a washing and drying machine. We have not received similar feedback from you recently, and we will also arrange people to regularly inspect the equipment. Thank you for your affirmation of the hotel and the suggestions you put forward. We will also actively improve it. I hope that our improvements will welcome you to visit again!
Guest User
Standard Cozy Room (Double Bed)
Stayed in Apr 2024
Couples
17 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room is big, and we upgraded it for free at the front desk. The mattress and the pillows are very good. We drove there. The hotel has free underground parking. The breakfast needs to be improved. There are many empty seats when there are too many people, and the refills are a bit slow. Overall, the hotel is very good.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your true and detailed evaluation of our hotel and the real hotel pictures, which make everyone feel like they are not there. On behalf of all the staff of Yicheng Hotel, thank you again. I believe we can meet you again next time. You have recognized us in one day. Thank you for your kindness. We will also work hard for more guests, better service and higher quality with your expectations. Welcome to stay next time!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
46 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room is large, well-equipped, clean and tidy. The front desk and room service are very good. If there is a problem, it will be handled promptly. The hotel is not far from the highway, which is convenient for self-driving tours. It is also close to Tusi Ancient City. There is a 24-hour warehouse store next door, which has a rich variety of vegetables, fruits and snacks. There are also many small restaurants around, which can solve the problem of eating.
Original TextTranslated by Google
Response from Property: Dear guests: Life is always full of uncertainty, but also full of unexpected warmth. Thank you for choosing Enshi Minzu Road Yicheng Hotel. It is an honor for Yicheng Hotel to let us meet you by chance in the vast crowd. We look forward to meeting you again next time!
Guest User
Guestroom - City-View, Night View (Queen Bed)
Stayed in Apr 2024
Business travellers
2 review
3.5/5
Posted on Apr 19, 2024
After staying here, I will talk about it objectively. First, I went to the lobby to book a hotel. I saw on Ctrip that I finally booked a 370 yuan room. I felt okay when I entered, but the smell of cigarettes was a bit strong. They said there were no other rooms, so I kept ventilating. After dinner, I came back, and the smell was still strong. I couldn't stand it, so I changed to the guest room next door. "I don't know why it's available now." It's not as big as the original room, but it's a bit noisy by the road. That's it. In one room, it said it was intelligently controlled, but in fact, there was only one curtain that had to be turned on and off manually. I didn't see any other intelligently controlled rooms. The toilet was an ordinary old-fashioned one, and it was facing the wash basin. The design of the bathroom was a bit unlike the 370 layout. I couldn't watch the TV after a long time. There was also a public elevator in the hotel, and there were many organizations on it. It took a long time to go up and down. It was so slow. I just had a bowl of noodles for breakfast. It's not that the hotel is bad, but I feel it's worth 200 yuan.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! Thank you for staying at Yicheng Hotel and giving us feedback on your stay. We are very sorry that your stay did not meet your expectations. The room you changed to later was changed by us after communication and consultation with other guests. You booked a city view king room, and the curtains are electric. In addition, the hotel belongs to a comprehensive building. We are very sorry for the inconvenience. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us valuable suggestions. We have fed back your questions to the housekeeping department and will actively improve them. We hope that our improvements will welcome you to visit again!
Guest User
Deluxe Smart Room - Mountain-View (Double bed)
Stayed in Apr 2024
Business travellers
77 review
4.5/5
Great
Posted on May 7, 2024
Not bad, relatively quiet, convenient parking, delicious breakfast, convenient location on the roadside. There are many food nearby, and the barbecue downstairs of the hotel is very good. . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you choose to stay at Yicheng Hotel. Although I did not get your full score review, I also want to thank you for choosing our hotel! The hotel is located near the exit of Enshi North Expressway, and the transportation is very convenient. It has the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-out boxes! Home is a sheltered harbor, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warm heart to become the home away from home in your heart, and look forward to your next return home!
Anonymous User
Standard Cozy Room (2 Beds)
Stayed in Apr 2024
Family
24 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel environment and facilities are very new, the style is elegant and exquisite, the service attitude and efficiency are also highly matched. It is an overall comfortable high-end hotel, and it is also very convenient to travel. The surrounding environment is very good, and the characteristic high-scoring restaurants and small restaurants are also complete. The room type was upgraded for free, which is very considerate.
Original TextTranslated by Google
Response from Property: Dear guests: We are honored to receive your recognition. We are committed to creating a warm environment. Your praise is the greatest recognition for us. Our hotel has an elegant environment, convenient dining around, and is close to the bustling area of large shopping malls, which provides a lot of convenience for your travel. We hope that your stay experience will be a pleasant one. We look forward to your visit again and praise!
Baozaodeheiwanzi
Guestroom (2 Beds)
Stayed in Apr 2024
Family
16 review
4.7/5
Amazing
Posted on Apr 11, 2024
The room was upgraded, thank you very much
The room is very big and clean.
It rained all day when I came, and I didn't bring thick clothes. It was really cold when I went out at night.
Because the central air conditioner has no heating, the quilt is cold. I contacted and a quilt was delivered.
It was warm immediately.
The service is still very good, the supplies are complete, and the parking is free, which is very convenient.
The WeChat housekeeper I contacted still responded very promptly.
⬇️but:
1️⃣, the breakfast is average, there are not many varieties, many of them are empty and the replenishment is not timely.
2️⃣, the front desk service is not enthusiastic.
Whether we asked about parking when we first arrived, or called to ask if we could park underground when there was no parking space on the ground at night, or checked out the next day and was not sure if there was something in the room and asked the front desk to contact the room to help check, they were not enthusiastic.
Hang up the phone faster than me, and I always said thank you and bye, and the front desk said "yes" and hung up, or hung up directly on me. It feels like it caused them a lot of trouble. The phone hung up much faster than me.
I think the use of the underground parking lot should have been told to us when we checked in.
It doesn't matter if you are too busy to tell us, we can ask it ourselves, but the front desk represents the hotel's facade, so the attitude should at least keep up.
The front desk was really unenthusiastic for two days. It really hurts the hotel's good impression.
I hope it will be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. We are very sorry that you are not satisfied. The WeChat butler you contacted is also the front desk service. At the end of the check-in, the front desk will ask the guest whether they drive and inform the parking ticket. The monitoring shows that you raised questions before the check-in is completed. We are very sorry that this has affected your mood. During the WeChat inquiry, the front desk was a little busy. When we talked to you, we were checking in, which may be a little rushed. We are very sorry for the trouble we have caused you. We will definitely strengthen training and hope to have the opportunity to serve you again! Wish you a pleasant journey!
Hainanlaochi
Guestroom (2 Beds)
Stayed in Mar 2024
Family
79 review
5.0/5
Outstanding
Posted on Mar 31, 2024
As soon as I entered the hotel, the security guards and the front desk guys and girls warmly welcomed me. They called to listen to my opinions and sent me a fruit plate! The hotel is in a good location, close to the highway, and convenient for going to scenic spots! Parking is convenient! Because it was raining, I didn't have a good time. I will stay at Yicheng again next time!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your true and detailed evaluation of our hotel and the real hotel pictures, which make everyone feel like they are not there. On behalf of all the staff of Yicheng Hotel, thank you again. I believe we can meet you again next time. You have recognized us in one day. Thank you for your kindness. We will also work hard for more guests, better service and higher quality with your expectations. Welcome to stay next time!
Guest User
Guestroom (Double Bed)
Stayed in Mar 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Facilities: Very complete, all new!
Service: Very attentive, you can check in at 10 o'clock, and upgrade to a better room~ There are also small fruit snacks and so on. If there is any problem, it is available at any time and solved immediately!
The room is very large and the whole decoration is also very good👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Yicheng Hotel will always stand in this city and wait for your arrival! See you there! Wish you always smile^_^!