228 Rue Chbanat, Essaouira, Marrakesh-Safi 44000, MoroccoView hotel details
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Guest Reviews of Hôtel Emeraude Essaouira
8.7/10
Very good
44 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.5
Service8.7
Cleanliness8.7
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All reviews(44)
Positive reviews(14)
Reviews with photos/video(2)
Negative reviews(3)
Anonymous User
Double Room, 1 Queen Bed (24)
Stayed in Jun 2026
Couple
5 reviews
9.5/10
Amazing
Posted on Jul 11, 2026
Had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were welcoming,which made the whole experience even better.
The location was convenient, and the overall atmosphere was relaxing.I would definitely recommend this hotel
Guest User
Standard Double Room, 1 Double Bed (30)
Stayed in Oct 2025
Couple
2 reviews
10/10
Outstanding
Posted on Dec 10, 2025
Great cozy stay and chic decor! Amazing fresh breakfast with a great view from the terrace. Very friendly and helpful staff!!!
Guest User
Stayed in Nov 2023
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Jan 16, 2024
Excellent hotel and great staff. The breakfast was nice and the terrace was lovely to spend the evening or afternoon getting some sun. The decor was lovely. Great price. Well located close to the entrance by Supratours arrival station.
Guest User
Stayed in Oct 2023
Solo traveller
1 reviews
10/10
Outstanding
Posted on Dec 1, 2023
It’s a very cute hotel with a friendly and responsive staff
Guest User
Stayed in Jul 2025
Couple
4.0/10
Posted on Aug 5, 2025
This Riad was at the outer edges of the Medina and was on a street that had low foot traffic and felt a bit scary at night. The price was quite low but I was expecting something nicer based on the photos posted here. In reality, it is very dim, dank and my room was incredibly small and felt dirty. The door felt like a closet door and I was concerned about the safety of my belongings. I would have paid a bit more for something a bit more comfortable. I did not look forward to coming back to the room at night.
Guest User
Stayed in Jul 2025
Couple
6.0/10
Posted on Aug 5, 2025
we had a bit of trouble finding the riad when we arrived, however it is well signed so once we got our bearings we had no trouble spotting it. Breakfast included delicous pancakes and fruit which was more than we expected. The room was on the small side- however it was cosy and clean. The Riad is located along a narrow dim alley so it may be a bit scarey at night for solo travellers- but i think you'll find this is typical of many riads in town away from the main streets. Lovely rooftop terrace!
Guest User
Stayed in May 2025
Couple
10/10
Outstanding
Posted on Jun 12, 2025
This hotel is incredible value for money. It’s beautifully appointed and the staff (especially Hammed) and breakfast are lovely. My only gripe is with its location. Having stayed in other riads I found this location noisier that others as its on a main thoroughfare. This was no doubt because our room faced the said thoroughfare. We stayed in room 30 which was bright and airy but was quite small so we struggled with space. If I were to stay again, which I would happily do, I would probably choose a larger room towards the back of the riad and I would also book direct/pay on arrival in cash, since I found out afterwards that the website I booked through took 20% of the charge plus an additional 4% for paying in advance by card
Guest User
Stayed in Jul 2025
Couple
6.0/10
Posted on Aug 5, 2025
I chose this riad for our last night in Morocco, but what a disappointment! Located near the Supratours "Bab Marrakech," I thought this riad had a rather romantic feel and would be nice for one night. Upon arrival, we found a large door locked from the inside; you have to knock to get in (odd). The welcome was very cold. We did, however, find a pretty room, clean both the sheets and the bathroom. Breakfast was quite good. But we had a very restless night; we had to ask the night watchman to turn down the volume on his computer. We were on the first floor, and he was listening to music and smoking a cigarette while we had the windows open. Regarding the reservation, we found that the owner cashed the check very quickly, without even notifying us that she had received our letter! It's up to you to decide.
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Guest User
Stayed in Jul 2025
Couple
6.0/10
Posted on Aug 5, 2025
Located in the medina but easily accessible as it's near the Marrakech gate. The rooms are clean and comfortable, but very small. There's no air conditioning, so in the summer you'll have to open the windows to get some fresh air, and even then, sleep isn't guaranteed because the medina is noisy. The welcome was charming, and a generous breakfast was served on the terrace.
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Guest User
Stayed in Apr 2026
Other
4.0/10
Posted on May 31, 2026
Je laisse ce commentaire car je devais rencontrer la gérante avant mon départ, ce qui n’a pas été possible. Je souhaite simplement que ces éléments soient portés à sa connaissance afin d’être transmis à son équipe. À mon arrivée, on m’a attribué une chambre avec lits superposés. Le lit du bas était sale, les draps n’ayant pas été changés depuis le client précédent, ce qui n’est pas conforme aux standards attendus, comme en témoignent la photo horodaté jointe. J’ai également rencontré un souci concernant le paiement. Je pensais que la chambre avait déjà été réglée, tandis que la gérante m’indiquait le contraire. Après vérification, il s’est avéré que le paiement via PayPal n’avait finalement pas été débité malgré la confirmation de réservation. La situation a cependant été régularisée par la suite. Si votre établissement n’accepte pas PayPal, il serait utile de le préciser clairement lors de la réservation afin d’éviter ce type de confusion aux futurs clients. L’établissement qui bénéficie d’un bon emplacement. J’ajoute néanmoins que les nuits peuvent être perturbées par des personnes bruyantes et parfois en état d’ébriété dans la rue située au pied de l’établissement. Le service reste correct et le petit-déjeuner est copieux, de style traditionnel marocain, ce qui permet une immersion dans la culture locale. Dans ce contexte, je souhaite simplement que mes remarques soient entendues et traitées de manière constructive.
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Nadia B
Stayed in Apr 2026
Travelling with friends
8.0/10
Very good
Posted on May 23, 2026
Nous avons séjourné 2 nuits dans ce petit hôtel Riad simple mais bien joli et propre, avec une terrasse bien agréable pour un très bon petit déj. Il est également très bien situé. Fréderic est très efficace et répond immédiatement aux questions et demandes. Merci à Ahlam, Zahra, Hayat, Fatim et Majid pour leur l'accueil et gentillesse. Nadia BOSSAN
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Response from Property: Merci beaucoup Nadia pour votre gentil commentaire A bientôt Frédérique
Guest User
Stayed in Jan 2026
Other
10/10
Outstanding
Posted on Feb 18, 2026
Riad très agréable au rapport qualité prix exceptionnel. Accueil très agréable. Situé dans la Médina et proche des parkings. A recommander
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Guest User
Stayed in Jul 2025
Family
6.0/10
Posted on Aug 5, 2025
L'hotel est petit, les parties communes sont exigues et les portes des chambres n'étant pas insonorisées puisque en bois peintes, on a un peu l'impression d'être dans le couloir. La terrasse n'est pas très agréable sur le toit et petite elle aussi. Les chambres sont propres et la propriétaire française est sympathique. Un hotel bien pour une halte d'une nuit mais pas pour un séjour de 3 nuits comme nous l'avons fait (couple avec 1 ado). Un hotel qui reste correct mais il doit y avoir meilleur rapport qualité/prix à Essaouira.
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Guest User
Stayed in Jul 2025
Travelling with friends
6.0/10
Posted on Aug 5, 2025
Nous avons passé 2 nuits à l'Hôtel Emeraude, certes, il est près d'un parking, donc pratique pour transporter les bagages. Les chambres sont cependant exigues, ainsi que la salle de bain, mais dans l'ensemble est correct et la déco de bon goût. Nous aurions également apprécié rencontrer les propriétaires...
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Guest User
Stayed in Jul 2025
Couple
4.0/10
Posted on Aug 5, 2025
Lors de notre séjour dans l’hôtel Emeraude du 22 au 24 avril, un appareil numérique et 80euros m'ont été dérobés dans ma chambre, alors que la porte de cette chambre était fermée à clefs. L'appareil était dans le fond de mon sac. Mais on s'en est rendu compte seulement à l’aéroport. Nous avons appelé l’hôtel pour parler au gérant responsable, mais une personne nous a dit qu’il est souvent absent. Il faut être très prudent et fermer ses valises à clés dans l'hôtel.