Holiday Inn Essen - City Centre Reviews

Response from Property: Dear Guest, Thanks for your review about our hotel.We are thrilled to hear that you found our hotel clean and spacious.However, we regret to hear that the soundproofing did not meet your expectations. Our rooms are designed with double-glazed windows to ensure a peaceful stay, and we also offer earplugs for added comfort. We appreciate your feedback as it helps us to identify areas where we can improve.Nonetheless, we're glad you enjoyed our prime location, just a two-minute walk from the heart of Essen and the Limbecker Platz shopping mall.We are hoping to welcome you back in the future. All the best.Ihr Team vom Holiday Inn Essen City Centre

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your recognition of our hotel's prime location, conveniently situated across from the mall and in close proximity to the heart of Essen. We understand your concerns regarding the furniture and carpet conditions. Our lobby and front desk areas were indeed recently renovated, and we acknowledge that some guest rooms are in need of updating. We are continuously working on improvements and your comments are instrumental in guiding our refurbishment plans. We regret any inconvenience caused by the room's appearance and want to assure you that cleanliness and maintenance are a priority, as reflected in our IHG Clean Promise.We hope that you will return in the future for a more enjoyable stay. Kindest regards,

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We take every piece of feedback seriously and strive to provide a comfortable and enjoyable experience for all of our guests. It saddens us to learn that we may have fallen short during your visit.We are constantly working to enhance our services and amenities, and we hope that you will notice improvements should you choose to stay with us again.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ihr Team vom Holiday Inn Essen City Centre

Response from Property: Dear guests, hello! Thank you for staying at our resort and taking time out of your busy schedule to leave us your valuable comments and suggestions! We are glad that you had a pleasant experience at Holiday Inn Essen City Centre. We are pleased that you were satisfied with our spacious rooms and cleanliness. A great day starts with our sumptuous breakfast and we are glad you enjoyed it. However, we note that you mentioned facilities concerns. We acknowledge that some rooms do need updating and we see this as an opportunity to continually improve our service. Please accept our apologies as this may have affected your overall experience. Finally, we are happy to know that you are satisfied with our service. Our ideal location in the center of Essen makes it easy to explore the surrounding shopping centers and tourist attractions, ensuring that every visit is enjoyable. We sincerely look forward to your visit again. We will definitely provide you with a better accommodation experience and wish you a happy life! Ihr Team vom Holiday Inn Essen City Center

Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are glad to hear that you were satisfied with the Holiday Inn Essen City Center's location, with easy access to nearby shopping centers. We are also honored to know that you enjoyed our breakfast and appreciated our service. Your positive feedback is a great encouragement to our team, and we will continue to work hard to provide guests with a comfortable stay and high-quality services. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Ihr Team vom Holiday Inn Essen City Center

Response from Property: Dear, thank you for choosing our hotel and sharing your stay experience. We're glad you enjoyed your stay with us. All the staff of our hotel sincerely look forward to your visit again! I wish you a pleasant journey and all the best! Ihr Team vom Holiday Inn Essen City Center

Response from Property: Dear guest, we thank you for taking the time to share your impressions. We regret that your stay with us did not meet your expectations, as we always strive to ensure that our guests have a pleasant stay and take your feedback seriously. Regardless, we would be happy to introduce you to the positive aspects of our hotel, such as our extensive breakfast buffet and our friendly service, on a future visit. We hope to welcome you again soon. Kind regards, Your team at the Holiday Inn Essen City Centre

Response from Property: مرحبًا شادي،نشكرك على مشاركتك لتجربتك معنا.لقد قرأنا تعليقك بعناية ونشعر بالأسف الشديد لأن تجربتك لم ترقَ إلى مستوى توقعاتك. نحن نتفهم أهمية الراحة والخدمة الجيدة، ونعتذر إذا وجدتم أن التجهيزات لم تكن بالمستوى المطلوب. من فضلكم، كونوا على ثقة بأننا نأخذ ردود الأفعال هذه على محمل الجد ونعمل دائماً على تحسين مرافقنا وخدماتنا.علاوةً على ذلك، نود الإشارة إلى أن الفندق يعمل دائماً على تحديث وتجديد الغرف لتوفير أفضل تجربة لضيوفنا. وبالنسبة للإقامة مع الأطفال، فإن سياسة الفندق تنص على أن الأطفال دون سن 18 يقيمون مجاناً عند مشاركة غرفة أولياء أمورهم، ويمكن لطفلين تحت 12 سنة تناول الطعام مجاناً لكل بالغ يطلب من قائمة الطعام الرئيسية في مطعم الفندق. ونحن نتفهم عدم رضاكم عن الرسوم الإضافية المتعلقة بتوفير سرير خاص للرضع وسنعيد النظر في هذا الأمر لضمان توفير تجربة مرضية لضيوفنا.نحن نحرص دائماً على توفير الخدمة المتميزة التي يتوقعها ضيوفنا، وتعليقاتكم تساعدنا في تحقيق ذلك. نتمنى أن تمنحونا فرصة أخرى لاستضافتكم وتقديم تجربة أفضل تليق بكم.نتطلع إلى فرصة استقبالكم مجدداً لتجربة أكثر رضا،أطيب التحيات,Ihr Team vom Holiday Inn Essen City Centre