Hotel Snö Condes del Pallars

A disgustingly mediocre hotel. Looking at the booking page we were promised something completely different. The rooms, mostly, destroyed, attached photos of some of our rooms. Some had bugs, not just mosquitoes, everything. We couldn't open the windows because of the bugs. The corridors were disgusting, dirty, unkempt and stinky. On the website it said that there was air conditioning, the only thing we found when we arrived was a heater that is activated when it is a bit cold. The elevator was scary, it smelled like a wet dog and it made a terrible noise. Let's talk about the staff, very unpleasant, they did not let you eat freely in the buffet, they did not control anything and they were never at the reception. Disappointing. The common areas were saved a bit, but the pool was full of dead bugs, it had green water areas and not to mention the one for small children, it had frogs. The buffet was really disgusting, the food looked bad, it tasted bad, it didn't follow the sanitary rules. We had to file several complaints for them to put something decent, we went almost 3 days without eating. Not to mention the conditions, you could not take more than one piece of food, the cooks do not use the regulatory protections, so the food has hair, we have found several hairs in our disgusting food. The dining room was full, full of flies. Buffet with little variety and no drinks. The vending machines were almost empty, they are what we have eaten these days. The only salvageable thing about the hotel is the exterior, the views and the location, with activities nearby and the town next door. We expected much more from the hotel, we left very disappointed.

-Unfriendly customer service staff -Very degraded facilities -Low quality food -I only see positive the location and the monitors of Rosa dels vents In other old comments I see that the elevator makes it smell bad and I have personally verified that it is so .. which means that they do not take customer comments into account. Very disappointed with the hotel

Hotel sencillo,el buffet del desayuno bien pero si vas a última hora ya no reponen y en la cena lo mismo no reponen a última hora y no hay variedad, el trabajador de la plancha con muy pocas ganas de trabajar y falta de actitud,por lo demás para pasar unos días no está mal,

En general todo estuvo muy bien. Habitación muy decente y comida buffet de calidad. Instalaciónes algo viejas y descuidadas. Sobre todo piscina algo sucia y vieja. El campo de mini golf muy descuidado y roto asi como la cancha de fútbol

El Hotel está bien situado y está limpio. Las habitaciones son antiguas aunque están limpias. Las camas cómodas. No tiene aire acondicionado, por lo que pasamos calor. Las instalaciones son antiguas, pero cumplen su funcion perfectamente. El desayuno que nos ofrecieron es completo, aunque los zumos eran de maquina y el de naranja estaba bastante aguado, habia bollería, fruta, cereales... El lugar es Pet friendly, no permiten la entrada del perro en el restaurante, aunque sí se puede quedar en la habitación, lo que es de gran importancia para poder comer tranquilo y no tener que dejar el perro en el coche.

Habitación muy antigua y sucia. Había bichos por todas partes. Piscina muy dejada, lo del spa es un timo. Comida mala sobre todo quería puntualizar que hay un aspersor gastando agua las 24 horas en la situación de sequía que hay en Cataluña. Me parece vergonzoso. Este hotel necesita un cambio de Aires