Kempinski Hotel Bahía

Superb breakfast, helpful team. Complimentary upgraded our room to the better one, received nice surprise for Birthday from Hotel’s team. Only thing what can be improved is entrance into the SPA and environment in it. But overall it is very good place to spend your Holliday’s.

A beautiful resort that feels like you are in the Caribbean rather than Europe. The grounds are so well kept and the pool area is great. Lots of chairs. Need a car as you can’t walk to any towns from the hotel but it was a great location with comfortable beds and large bathrooms. A little dated but very comfortable. The gym had everything you need to stay committed to your fitness too!

My recent stay at the Kempinski Bahía was quite disappointing, especially for a hotel that claims to be 5-star. First, the hotel and its facilities are extremely outdated, and a complete renovation is urgently needed. The lack of staffing was also apparent throughout our stay. Requests were not handled promptly due to the shortage of personnel. We arrived at 3 AM, and to our surprise, there was no one to greet us or assist with our luggage—no bellman in sight. Additionally, we had requested a king-size bed, but instead, we found two single beds pushed together, which was quite uncomfortable. At the pool, the service was equally disappointing. Not only was the quality of the pool bar poor, but we had to get up ourselves to retrieve a menu, as no staff approached us to offer one. The cocktails we ordered were subpar, and when we requested towels and mattresses, it took an unreasonable amount of time for them to be delivered. This hotel unfortunately falls short of its 5-star rating. Based on my experience, it does not even meet the standard of a luxury hotel."

Terrible service and communication between spa staff. The hotel is closing down so clearly isn't being operated well. Id be mindful of booking here until it is understood what is happening. Not a pleasant experience unfortunately. Look elsewhere!

Staying at an air b and b in the old town we were in need of some luxury and a pool! We did the day pass option and loved it!! Gorgeous hotel and the pools are stunning!! An adult section too which is always a win. Towels and a cool box of water provided. We also had lunch at spiller beach club which was delicious.

We spent a week at the hotel, including New Year's Eve. This hotel has one of the best staffs in the world. The service from check in through check out was fantastic. We had booked a suite with a balcony that turned out to be huge (including a hot tub). We brought two small dogs and they were treated very well by the staff. The room service food was the best we had in years. Like you were eating in their restaurant, not some afterthought that shows up lukewarm in your room and has a 25% surcharge. Breakfast is great as well. The location right at the beach is perfect. Highly recommended.