Holiday Inn Express Exeter - City Centre

Holiday Inn Express Exeter - City Centre Reviews

Holiday Inn Express Exeter - City Centre

Tudor St, Exeter, EX4 3FL, United KingdomView Hotel Details
Holiday Inn Express Exeter - City Centre
Holiday Inn Express Exeter - City CentreHoliday Inn Express Exeter - City CentreHoliday Inn Express Exeter - City Centre
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Guest Reviews of Holiday Inn Express Exeter - City Centre

8.8/10
Very Good
54 review
Verified reviews
Location8.9
Amenities8.8
Service8.6
Cleanliness8.8
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All reviews(54)
Positive reviews(52)
Reviews with photos/video(8)
Awesome rooms(17)
Awesome stay(16)
Clean and tidy(15)
Great location(12)
Friendly staff(10)
Comfortable bed(5)
Negative reviews(2)
Guest User
Standard Double Room with Sofa Bed
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 22, 2025
Good location! Walking distance to all the amazing places. Breakfast could be better!
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Jordan - Hotel Manager
Trip tro pro
Accessible Double Room
Stayed in Dec 2024
Couples
1 review
9.0/10
Great
Posted on Jan 26, 2025
Nice stay. Friendly stay. The rooms equipped the tv, hair dryer, iron box and table. Comfy beds and clean toilets.
Response from Property: Thanks for the review, Trip tro pro We're so pleased to read that you enjoyed your stay!All the best,Jordan - Hotel Manager
Guest User
Accessible Double Room
Stayed in Mar 2025
Couples
1 review
5.0/10
Posted on Apr 20, 2025
The room absolutely stunk of *********, the previous guests had obviously been smoking it in there and it would have been obvious to anyone cleaning the room that the room stunk I arrived late with my heavily pregnant wife and she was so exhausted she said she just wanted to go to sleep immediately so not to complain, we went to sleep and the bed was comfortable but when we woke up we both still couldn't stand the smell so left early and didn't get breakfast. I have normally had good experiences with holiday inn so it's a shame to see their standards have dropped and would put a pregnant woman in a room that stank of *****
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Jordan - Hotel Manager
Adwaith
Standard Double Room
Stayed in Dec 2024
Travel with friends
1 review
8.0/10
Very Good
Posted on Jan 25, 2025
Really enjoyed my stay at holiday in express. Will definitely recommend it to my friends for their future reference
Response from Property: Thanks for the review, Adwaith We're pleased to read that you enjoyed your stay with us!We hope to welcome you back again soon.All the best,Jordan - Hotel Manager
Anonymous User
Standard Double Room
Stayed in Dec 2024
Solo travellers
5 review
7.5/10
Posted on Jan 19, 2025
Took quite a while to connect Wi-Fi which needs guest name and room number, and they confused my surname with first name. A long hair was found on the toilet towel! The room service lady was knocking the door as early as 9:30am. Breakfast finishes at 10:00am on Sundays which is quite early as most hotels end at 10:30am. Room is very spacious with a large double bed and enough power sockets.
Response from Property: Thanks for the review!We're glad to hear you were impressed with the facilities.To help you start your day smoothly, we’ve placed traffic light posters around the hotel with peak and quieter times for breakfastJordan - Hotel Operations Manager
KWOK MAN
Standard Twin Room
Stayed in May 2024
Couples
22 review
9.5/10
Amazing
Posted on Jun 19, 2024
Very nice hotel , included breakfast is an advantage. Room rate is competitive, considering free breakfast. Definitely will come back again.
Response from Property: LEE, thanks for taking the time to review our hotel! We're glad to see you had an enjoyable stay. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to see you again and All the best, Jordan - Hotel Operations Manager.
Sofia_Chirackal
Accessible Double Room
Stayed in Dec 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jan 10, 2025
They had very friendly staff. The room was good and they had good complimentary breakfast.
Response from Property: Thanks for the review, Sofia!All the very best,Jordan - Hotel Operations Manager
D
Standard Double Room
Stayed in Dec 2024
Solo travellers
9 review
10.0/10
Outstanding
Posted on Jan 24, 2025
Stayed again because it was really good and the location is the best
Response from Property: Thanks for the review, D We're glad the hotel's location was a highlight.All the best,Jordan - Hotel Operations Manager
Dynamicduo
Standard Double Room
Stayed in Aug 2024
Travel with friends
1 review
6.5/10
Posted on Sep 24, 2024
The stay was pleasant overall however could have been further improved with a few simple tweaks to the room.
Response from Property: Thanks for the review, Dynamicduo We're pleased to read that you enjoyed your stay!All the very best,Jordan - Hotel Operations Manager
Gökhan İNCEOĞLU
Accessible Double Room
Stayed in Aug 2024
Family
13 review
5.0/10
Posted on Sep 23, 2024
Better to go out for breakfast.. because buffet very weak. And no window to take fresh air in the room.
Response from Property: Thanks for taking the time to leave a review.We're sorry that the breakfast service didn't live up to the standard we're known for. We will share your feedback with the team to make sure that we do better.All the best,Jordan - Hotel Operations Manager
Wendy Marie
Standard Double Room
Stayed in Jan 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Feb 24, 2025
Usual great standard for Holiday Inn.
Response from Property: Thanks for the review, Wendy All the best,Jordan - Hotel Manager
Guest User
Standard Double Room
Stayed in Apr 2024
Couples
1 review
9.0/10
Great
Posted on May 26, 2024
We thoroughly enjoyed our stay, staff provided good service from arrival to departure. I had left my property behind on the desk after realising I had forgotten about it. Staff was able to keep it safely for me when I retrieve it.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jordan - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Sep 2024
Couples
5 review
8.5/10
Very Good
Posted on Oct 23, 2024
Room is clean. Location is ok if you drive.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jordan - Hotel Operations Manager
Guest User
Standard Double Room with Sofa Bed
Stayed in Dec 2023
Family
2 review
9.5/10
Amazing
Posted on Jan 8, 2024
Excellent hotel, centrally located with very friendly service, would stay again.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jordan - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Dec 2023
Solo travellers
3 review
10.0/10
Outstanding
Posted on Jan 22, 2024
Lovely and nice staff friendly room was so nice and clean and tidy
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jordan - Hotel Operations Manager