Premier Inn Falkirk Central

Perfect stay. The staff were so friendly, it was my wife’s birthday and they left a little box of chocolates in the room for her which was a nice touch. Great location for the Falkirk wheel and kelpies. The room was clean and tidy and very little road noise. We decided to do the meal deal so dined at the beefeater next door . Both mains meals were nice and so were the deserts. The food was red hot and the service great. Parking and access to the inn was also good. The only negative was the beefeater was closed at 9:30pm on a Friday night and we would have liked a few evening drinks. Great trip. Very good staff.

Air Con terrible. No restaurant No Bar No coffee machine at breakfast Breakfast - 40 minute wait for 2 poached eggs that came swimming it at least 1/2 pint of water! 6 guests - 3 rooms and we where all very disappointed!! We rang ahead from ferry to ensure restaurant was opened to be lied to!!! Stay away - we will never return and to be honest as frequent Premier Inn guests both for pleasure and business we have started using different hotels and highly doubt we will return. Made a complaint to customer services and they said they are sorry that breakfast wasn't to our standard!!! What about the lies told that you had a restaurant and bar for them to be closed for the full duration (4 nights) in the hotel!!!! What a waste of money!! But the reception staff where fantastic, very helpful and very pleasant!! And told us that the kitchen and bar area was an ongoing issue!!!!! So just confirmed the lies again!!!!!!!!!

The staff all very nice and helpful. The bed soooo comfortable. Everywhere was clean . Plenty of choice at breakfast. Overall very good and I’d definitely stay there again and recommend it to others.

Room could be done with an update. Very disappointed about the lack of restaurant availability in the evening, only told the day before I traveled. Went to a sister hotel but not ideal as had to pay for taxi's so made trip more expensive than I hoped for. Had to move room on last day as a bee or wasp got in and they couldn't get it. Unfortunately fire alarm went off round 5.30am, it was very scary had my young niece with me so had to keep her calm. I think staff need a bit more training in how to deal with unexpected things like this.

FIrst impression on arrival reception entrance looked drab and in desperate need of decorating this didn't change on going up stairs to rooms the first room we were given was the same very old tired and tatty.We were given another room better but still very old with carpets looking grubby and broken toilet seat.We felt we didn't want stay but we could not cancel next 2 nights.Given another room in annex which was better.The pub attached is not a pub (when the decide to open,not open during day) but where guests to for meals and you can get a drink no draught beers,this is grubby and depressing,we went 1st morning for breakfast didn't go again not good.Ate over road on there recommendation. The only positive was staff friendly and helpful. The quicker they renovate the better.

The hotel itself is alright, but it's very poorly insulated so you can hear every door and movement. This was particularly bad on the first night, as there was some sort of altercation and a woman wailing for 10 minutes at 4am. The breakfast was beyond atrocious. On top of the fact that it takes ＞40 minutes, it was often undercooked. On day 2, virtually everything was horrible. The sausages were barely browned, the mushrooms were basically raw, the hashbrowns were undercooked and the bacon was weirdly wet. On day 3, they ran out of eggs. I don't understand how that's even possible - you know how many guests you have, surely you can get 2 eggs per person per day. To add insult to injury, when I went to get a croissant I found out they're raw on the inside (see attached). For the love of god, get some proper cook in there or stop serving breakfast. Imagine paying £11 per person per night just to be served uncooked food.