Grand Sapphire City Hotel

Fair value for money !

Beautiful state of the art hotel,extremely modern,and vast,with amazing facilities!! service was beyond atrocious to the point of exasperating,waited more than 30 minutes at the pool area for drinks to be served,same situation in the crowes bar next to the restaurant,it took our friend to very politely nudge the bar manager to ask his staff of 10 to serve us,not a clue about keeping guests happy,no service with a smile,and guest Relations acted like the stepford wives,almost Robotic. we had a theft from one of our friends room,and we reported this to the reception,and Duty manager,No action taken more or less told us we were to blame,and would not call the police so we could Report the incident,No empathy or concern given at all. On Departure day No water available in the hotel to wash,or shower,and flush the toilet,no explanation given,or apology.check out was another hurdle to jump,wrong calculation of mini bar,and tried to charghe for the room,which had been paid before we arrived. Had it not been for the fact we are a great group of friends,with a sense of humour,and forgiving natures when it comes to Rudeness,it would have been a total disaster.

Stayed in the hotel last night as we go to Famagusta at least once a week but have not seen it at night. Staff very friendly and the place was spotless. The standard room was well equipped and if you are only staying for a night or two you don't need to worry about toiletries as they have thought of everything including shaving gear, toothpaste and brushes etc etc. A welcoming basket of fruit was a nice touch. We still haven't seen Famagusta at night because the cocktails were excellent and I'm afraid it was an early night. Will find out soon enough though as we will be returning to this great hotel very soon.

The hotel is located in the city a short walk from the main road through the city. Very modern with very clean rooms. The superior room has a lot of space and powerful air-conditioner installed. The staff is also very friendly. The a la carte menu was excellent. The hotel has a buffet in the evening but you can request for the menu and order separately. It has good facilities including a spa, a pool and a gym. You get a lot for the money you pay, excellent value. I would highly recommend this hotel if you are in Famagusta.

Good city hotel in the center of Famagusta. Clean and modern. Very good for its price. It is 3-5 minutes from old Famagusta and very near to a Lemar supermarket. Their breakfast is ok, but nothing special. The indoor swimming pool is just ok also.