Phoenix Palace Hotel

Pros: - nice room - clean - staff helped me carry my backpack to room and took me to where taxi pickup point was - location is centre to everything - nice views Cons: - at the top of a BIG hill (it says elevator is provided but it only brings you to the start of what are a VERY long climb of stairs to your room) - nowhere did it say the room would only be accessible via stairs (saying they have an elevator is very misleading), only because I read a review which mentioned there were stairs did I make a special request to have my bags kept at reception as I wouldn’t be able to bring them to my room. Even though I booked and made my request in advance (via Trip.com’s process when booking), they did not even read it so I had to deal with this problem once I arrived. - wiring in the shower (not sure if it’s save or not, but made me uncomfortable) - due to my tier level with Trip.com I was told I would get; late check out, room upgrade and free breakfast. When they checked me in and I asked about breakfast they told me that I didn’t have it included. After showing them I did, only then did they actually look at my booking - terrible. I then asked about the room upgrade as the hotel was not fully booked and they said that this was the room upgrade… it was not, this was the room I booked (which is fine, I just don’t appreciate being lied to when you clearly didn’t look at my booking). Overall thoughts: - if you only have one small bag that you can carry with ease, then it’s great - if you have large/multiple/heavy luggage don’t book here! You can get a day ticket to walk up the hill (where the hotel rooms are) for pictures of the view - Trip.com please get this hotel to actually look at the bookings made and to honour special requests and tier privileges where possible

Marcello is place, not a lot of people in the rooms, the breakfast was tipical Chinese.

Unique place, inside the old town of Fenghuang but immersed in the nature. There are many steps but they always help you carry luggages. Very nice and clean

Very nice hotel. This hotel is located in the South China Mountains. The hotel has a night view of the ancient city of Fenghuang and free entry to this Hunan mountain range. The room was very clean and large. Free upgrade to a two-bedroom room, one with a night view. Must stay here when visiting the ancient city of Fenghuang..

Awesome place.... staff were super friendly n helpful.... it's a good experience to stay at this place. Wake up in the morning with the beautiful view. Sat at the balcony every nite with the beautiful view below us...