Parkway Business Park, New Rd, Filton, BS34 8TJ, United KingdomView Hotel Details
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Holiday Inn Express Bristol - Filton Guest Reviews
4.1/5
Very Good
137 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service4.3
Cleanliness4.1
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All reviews(137)
Positive reviews(34)
Reviews with photos/video(5)
Clean and tidy(16)
Awesome stay(14)
Delicious breakfast(10)
Friendly owner(7)
Negative reviews(3)
Poh Swam
Double Room
Stayed in Sep 2024
Family
8 review
3.7/5
Posted on Sep 16, 2024
Second stay with Holiday Inn Express - Filton.
Like it so much. Definitely will come back again.
Surrounding with supermarket, restaurants!
Response from Property: Hi, thanks for taking the time to review our hotel! We appreciate the feedback and we hope to see you again. All the best, Francesca - Hotel Operations Manager.
Guest User
Double Room with Sofa Bed
Stayed in Jul 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 16, 2024
Tidy room, Good breakfast. Free breakfast for kids.
Response from Property: Hi, thanks for taking the time to review our hotel! We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Francesca - Hotel Operations Manager.
Zin Linn Linn Oo
Twin Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
I stayed there for three days before I moved into my university accommodation. The staff was really nice and let me do early check in when the room was available. The rooms were clean and tidy. There’s even an iron and ironing board. The breakfast served was delicious and overall, it was a decent stay.
Response from Property: Wow, 5-stars! Thanks so much, Zin Linn Linn Oo. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Francesca - Hotel Operations Manager.
WENDY
Double Room
Stayed in Aug 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Had a very nice stay, very clean and fab service. Was a bit disappointed that the shower just had a trickle at night so showering was difficult but was OK the next day. Will stay again as very close to Bristol parkway station.
Response from Property: Wow, 5-stars! Thanks so much, WENDY. We hope to see you again and All the best, Francesca - Hotel Operations Manager.
Anonymous User
Double Room with Sofa Bed
Stayed in Jul 2024
Family
1 review
3.5/5
Posted on Jul 29, 2024
The place is good and convenient. Retail park just next door. Buying stuff and food has no problem at all.
Michelle
Double Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Big and clean room with very comfortable bed. Breakfast includes hot dishes, best to arrive early as food won’t get refilled once finished. Parking is £5 for 24 hours which is ok but we didn’t know this until we checked in at the front desk. We had a good nights rest.
Guest User
Twin Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 2, 2024
Room was comfortable and well prepared. There was some noise from traffic outside late at night.
A late arrival necessitated a snack, which was prepared quicky and with no trouble.
Breakfast offered plenty of choice and the dining room was spacious.
Parking was adequate, although the parking charge was not anticipated.
The main problem was locating the hotel even with a satnav. It was almost impossible to find the way in via a narrow concealed entrance that was not signposted.
Response from Property: Thank you for the lovely review.We're pleased to read that you enjoyed your stay.Francesca - Hotel Operations Manager
Guest User
Double Room
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I thought the room, and bathroom amenities were comfortable and well kept. Breakfast had a good choice of hot and cold food, with pastries and fruit.
Did not attend the bar or other facilities. Walking distance to the train station (10-15 mins) and next to a number of supermarkets as well as restaurants and cinema (via a busy road).
Response from Property: Thank you for the lovely review!All the best,Francesca - Hotel Operations Manager
Tommy TKY
Double Room
Stayed in May 2024
Couples
5 review
4.5/5
Great
Posted on May 24, 2024
I would definitely recommend it. Very convenient for people traveling between Bristol, Bath, and Wales. The hotel is very clean with good services
Response from Property: Thanks for the lovely review!Francesca - Hotel Operations Manager
Guest User
Twin Room
Stayed in May 2024
Couples
1 review
3.5/5
Posted on May 5, 2024
We ate at the pub on site, very good food and service.
Breakfast at the hotel was heaving, chaotic and inadequate. Coffee disgusting, no eggs, lousy choice. We left dissatisfied and got out as soon as possible. Just far too many people and this was at 8 am, hardly late. Staff seemed uninterested.
Response from Property: Thanks for the review and feedback.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best,Francesca - Hotel Operations Manager
Guest User
Double Room
Stayed in Aug 2024
Couples
1 review
4.0/5
Very Good
Posted on Aug 27, 2024
Breakfast is nice. Staff are helpful. Bedsheets towels are clean.
Response from Property: Hi, thanks for taking the time to review our hotel! We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Francesca - Hotel Operations Manager.
Guest User
Double Room
Stayed in Mar 2024
Couples
2 review
2.2/5
Posted on Apr 2, 2024
The spoon of breadfast is so dirty.
The carpet of ground floor in the room is very unclean.
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,Francesca - Hotel Operations Manager
Guest User
Double Room
Stayed in Mar 2024
Solo travellers
8 review
4.5/5
Great
Posted on Mar 10, 2024
Enjoyed my overnight stay. Choose the hotel be sure if it’s close proximity to Bristol Parkway station. Accommodation was great, the staff were really helpful and my only gripe is that the food served at breakfast was dry. Would definitely stay there again.
Response from Property: Thank you for the lovely review! We hope to welcome you back with us again soon!All the best,Francesca - Hotel Operations Manager
LexC
Double Room with Sofa Bed
Stayed in Apr 2024
Family
16 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Always a good place to stay, clean and spacious. The breakfast is fantastic.
Response from Property: Thanks for the lovely review!Francesca - Hotel Operations Manager
Guest User
Double Room with Sofa Bed
Stayed in Jan 2024
Family
1 review
2.7/5
Posted on Jan 2, 2024
Room very dusty, musky smell, extensive thick layer of dust on bed head, food particles on floor and room overall did not appear to have been cleaned with any attention.
Customer service appeared to have resigned to accepting status quo, telling us that was the standard in the hotel though offered another room that had its own issues with loud air conditioning fan as if a helicopter propeller.
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Jamie - Hotel Operations Manager