We had a fantastic stay at this property during our 4 days in Florence. The location can't be beat! Air conditioning worked well, amenities were great. A surprisingly spacious room and bathroom as far as European standards are concerned. One thing to note is if you have mobility issues, there are 1.5 flights or steep stairs to enter the main level of the property, from there you can use an elevator to reach the rooms on upper floors. The front desk staff is only there 9-5, and the lovely man was kind enough to help bring our luggage upstairs for us. However, if you have mobility issues or arrive outside of the staffing hours it may be challenging for you. We loved our stay, and were beyond impressed with the amenities, cleanliness, and hospitality. 100% recommend to anyone staying in Florence!